Belgian FPS Social Security, is a Federal Public Service of Belgium. It was created by Royal Order on 23 May, 2001, as part of the plans of the first Verhofstadt Government to modernise the federal administration. The FPS Social Security is responsible for the Belgian system of social security.

1. Case study
Belgian Federal Public Service Social Security
Belgium supports the Presidency of the Council of the
European Union with Huddle.
About Belgian FPS Social Security
Belgian FPS Social Security, is a Federal Public Service of Belgium. It was created by Royal Order
on 23 May, 2001, as part of the plans of the first Verhofstadt Government to modernise the federal
administration. The FPS Social Security is responsible for the Belgian system of social security.
Location Belgium Challenge To share a large amount of
Sector Public sector documentation and schedule
Industry Government events with people from both inside
and outside of the organization.
In December 2009, the Treaty of Lisbon came into power and the practice of a Trio Presidency was
formalized. As a result of these institutional reforms, the Belgium Federal Public Service (FPS) Social “Thanks to Huddle, our shared network
Security found itself at the centre of an historic event. For the first time, three countries – Spain, drive for the presidency project is
Belgium and Hungary – had to work together to prepare for the Presidency of the Council of the obsolete and, for some projects, Huddle
European Union (EU) and co-operate to ensure the continuity of their policies. Until the end of June has replaced email completely.”
2011, the Belgian FPS Social Security will be working with teams across Europe, from numerous - Max Raets, Policy Officer
administrations and organizations.
During Belgium's six month Presidency, which started on 1 July, the FPS Social Security's EU 2010
Presidency Team was responsible for all matters relating to social policy issues. This involved
delivering input for the negotiations and organizing conferences and meetings to drive forward social
protection in Europe. Faced with sharing a large amount of documentation and scheduling events
with people from both inside and outside of the organization, the FPS Social Security recognized that
its in-house network, shared drives and email system were simply not up to the job.
In the run up to the Council, extensive use of email was resulting in mailboxes being overloaded and
exceeding their limits. As external experts and colleagues from different administrations could not
access relevant documents stored on the FPS Social Security servers, it was becoming increasingly
difficult to collaborate on projects. To break down the barriers of communication between organiza-
tions, administrations and geographically-dispersed teams, the Belgian FPS Social Security joined
forces with Huddle.
Using Huddle, colleagues from national and local public institutions, non-governmental organizations
(NGO), research centres and universities could work together on files, share discussions, manage
approvals and schedule events.
Max Raets, policy officer, FPS Social Security, explains: “We needed a system that was accessible to
contributors from both inside and outside of the organization, while at the same time enabling us to
limit the accessibility of sensitive documents to specific users. Huddle presented us with the ideal way
to collaborate and share information with the outside world when organizing events such as our
scientific conferences.”
More than 100 participants in the presidency project could access all the information they required via
Huddle. Documents and meeting details can be shared, changes can be tracked and everyone
involved can be notified. The number of letters sent via post has also been significantly reduced.
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2. Max continues: “Thanks to Huddle, our shared network drive for the presidency project is obsolete
and, for some projects, Huddle has replaced email completely.”
For Tom Auwers, General Director, FPS Social Security, Huddle illustrates the new culture of the
administration. He states: “We work in a dynamic office where people can decide for themselves
when and from where they work. People are also free to define how to organize and execute their
work. They can work from home or when they are on the move and being able to share information
with a team, project committee, or specific partners is crucial to make this a success.”
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