HOTEL HOUSEKEEPING

1. FromTechNovicetoTechSavvy –Hospitality
Housekeeping
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By Chandana Paul
Assistant Professor,
VHTBS,
Sushant university

2. Digitalisation in Hospitality Industry
 The hospitality industry is undergoing a digital transformation at a rapid
pace. Technology has brought a profound change in the industry, and it
continues to disrupt and revolutionize operations in the hospitality game.
Thousands of software and hybrid app development services have
stepped up into the world of hospitality and elevated it to new heights.
 “If you donot takecareof yourcustomers,Yourcompetitorswill.”
 The implementation of technology in hospitality has historically only
been in front-of-house operations. But this pandemic has acted as a
catalyst in the rapid digital transformation even in the back of the house
department like housekeeping.
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3. Digital housekeeping
 The housekeeping department within a hotel has one of the most important roles,
especially when it comes to ensuring the property lives up tocustomer expectations. In
general, hotel guests want to stay in clean, comfortable, aesthetically appealing
environments, which areorganizedin a logicalway.
 The housekeeping department needs to keep up with the latest hotel trends. The
COVID-19 pandemic was a good example of this, as housekeeping staff needed to adapt
to shifts in expectations related to hygiene. The same principle applies to the use of
new housekeeping technology and the emergenceof new hotel standards.
 Digitalization in housekeeping can only be achieved by strategic adoption of the right
housekeeping technology. There are many different technology solutions that can help
hospitality housekeeping by improving the effectiveness of processes, boosting
housekeeping efficiency, or identifyingspecific customerneeds.
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4. Housekeeping technologies
Housekeeping Software
Apps and Voice Control Communication
Robotic Housekeeping Team
AI & IOT in housekeeping
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5. Housekeeping software- Flexkeeping
 Allows you to organize and track all housekeepingactivities.Streamline communication
and boost productivity with all the answers at your fingertips
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6. Housekeeping operation by Flex keeping
Work Allocation
Housekeeping Checklist
Minibar consumption
Housekeeping training
Team Communication
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7. Housekeeping software- Opti-keeper
system
 Optii focuses on productivity and real-time
visibility into your operation. It is more than a
digitized check-list. The predictive technology
that maps daily room attendant routes based on
guest profiles and hotel needs, execute service
delivery effectively, and strengthen team
communication.
 Estimate cleaning time by examining guest type
& use pattern
 Predicts, optimize & manages housekeeping
schedule in real time
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8. Apps and Voice Control Communication
 A growing number of hotels are starting to understand that housekeeping
efforts need to be customer-led, rather than business-led. This means the
priorities of hotel guests and the priorities of the housekeeping department
need to be aligned, and investment in housekeeping technology should be
geared towards improving the guest experience.
 Apps have the potential to put guests in contact with housekeeping staff in the
event that they need new supplies, or want their room to be cleaned.
Additionally, smart devices within rooms can potentially be controlled by an
app, and housekeeping employees can potentially fix some problems
remotely.
 Smart speakers and similar devices within rooms allow guests to control
aspects of their room using basic voice commands. This same technology can
be used to send voice notes to the housekeeping department. Ultimately, this
all results in a more inter-connected experience, with housekeeping staff and
guests collaborating for the guests’ benefit.
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9. Robotic Housekeeping Team
 An emerging housekeeping technology that is gaining popularity involves the use of robotics to
assist the housekeeping department. This can help to alleviate much of the pressure that is on
room attendants and other housekeeping employees, and robots have a number of additional
benefits too.
 On the more basic end, the use of robotic vacuum cleaners is gaining traction within the hotel
industry and among consumers as a whole, allowing for the cleaning of floors to be carried out
without human intervention. This technology is only going to improve in the years ahead, as
artificialintelligence andmachinelearningevolve.
 However, robotics can potentially go much further than this. Some hotels have already started to
experiment with cleaning robots that can carry out a wider range of tasks, and some businesses
are starting to use robots for data gathering purposes too. These robots can be used to make
more informed decisions about which tasks should be carried out, what the order of priority
should be, andwhen the best time to perform those taskswould be.
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10. Fully automatedrobot staff to
meet their customers
Robot maid for cleaning
floors
Robotic service cart
Robot cleaning glass window
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11. Ezi bed system allows to make hotel room beds conveniently &
saves time.
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12. AI & IOT in housekeeping
 Many of the emerging housekeeping technology solutions rely on artificial intelligence
to automate predictable tasks and reduce the burden on employees. The Internet of
Things (IoT) and IoT devices can also play a crucial role in helping the housekeeping
department to utilize their time effectively too.
 For example, one of the biggest problems housekeeping staff often face involves
cleaning rooms that are occupied by guests. Housekeeping staff try to time their
cleaning routines so that they do not disturb guests while they are in their rooms, but
this can often result in trips to rooms where guests are still sleeping.
 IoT devices and AI can solve this problem by alerting employees to rooms that are
empty. Artificial intelligence can also pick up on wider patterns, helping employees to
know the probability of rooms being occupied or empty at any given time. This
technology can also anticipate the usage of resources in rooms too, including toiletries.
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13. IOT in housekeeping
Guestroom Automation
Electronic Key Cards
Personalized Services
Voice-Controlled Customer
Service
Location-BasedInformation
Cross-Property Integration
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14. IOT in housekeeping
• With people counters you can measure the
occupancyin rooms;
• With smart bin sensors you monitor the filing
rate of a bin;
• Smart Washroom sensors notify you when to
clean;
• With beacons you have a cheap and scalable
solution sensing that a cleaner was in an
importantroom.
• .
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15. The Internet of Clean is a new
platform which remotely monitors
equipment, machines, and
operations through sensor
generated data.
A new vision began to form: a
cleaning and hygiene industry built
around remote monitoring and
machine-to-machine
communication.
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IOC-Internet of clean

16. Guest experience through technology
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“You’ve got to start with the customer
experience and work back towards
technology-not the other way round.”
The most important aspect in the minds
of the guests are the guestrooms. The
Guestrooms creates an impression on
the guests that are far more lasting than
the other aspects of the hotel

17. Technological amenities to create “WOW” factor
for Guest
App less staff video
chat
Mobile key
Service Robots
Smart Bathrooms
In-Room Tablets
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18. Technological amenities to create “WOW” factor
for Guest
Air Filter system
Smart energy management
In –room exercise
IOT Analytics
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19.  Thankyou
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