Don’t Buy the Healthcare IT “Snake Oil”!
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Recently the president of the American Medical Association referred to healthcare IT as the “snake oil” of the 21st century. He referenced ineffective electronic health records, an explosion of direct-to-consumer digital health products, and apps of mixed quality. In the accompanying webinar to this PowerPoint, leading healthcare expert, Marion Jenkins, covers the major causes of this sorry state of affairs, and discuss how healthcare technologies can actually help medical practices deliver better patient care. Check out the webinar here: http://www.hosting.com/resources/webinars/?commid=218419
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Don’t Buy the Healthcare IT “Snake Oil”!
- 1. 1 Don’t Buy the Healthcare IT “Snake Oil”!
- 3. • This webinar is being recorded and an on-demand version will be available at the same URL at the conclusion of the webinar • Please submit questions via the button on the upper left of the viewer • If we don’t get to your question during the webinar, we will follow up with you via email • Download related resources via the “Attachments” button above the viewing panel • On Twitter? Join the conversation: #healthcare IT @HOSTINGdotcom 3 Housekeeping
- 4. • "From ineffective electronic healthcare records, to an explosion of direct-to- consumer digital health products, to apps of mixed quality - it's the digital snake oil of the early 21st century”. - James L. Madara, MD, President of the American Medical Association, annual meeting, June 2016 4 THE "SNAKE OIL" QUOTE
- 5. • Business office and clinical users (especially doctors) • Healthcare IT service companies • Healthcare software vendors • Regulatory agencies (including payers) 5 Today's audience makeup?
- 6. 6 We start with the airing of grievances...
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- 14. 14 Compliance orgs, including government agencies, payers, etc.?
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- 21. 21 How do we fix it?
- 22. 22 With snake oil, there is both a buyer and a seller
- 23. 23 Regulatory . . . Just give us a break!
- 24. • We need: • Fewer clicks! • Fewer interfaces • Fewer add-on modules • Fewer third-party apps • Mobile (including untethered) • Device independence 24 Software Vendors . . . Give us something useful!
- 25. • Re-hire those that qualify as partners (They all claim they're "partners") • A true technology partner should provide: • Broadest range of services possible • No change orders - everything in scope • Flexibility • month-to-month agreements • ability to dial resources up/down • 30 days' cancellation • Transparency – pricing • Frequent and demonstrable results 25 Practices . . . Fire all your IT vendors!
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- 27. • A true technology partner should insist on: • Holistic, strategic view of technology • Frequent/intense working sessions • Teamwork and collaboration • Stakeholder-driven priorities • Positive ROI • Accountability by providers:("Just make IT work" doesn't cut it) 27 Practices . . . Fire all your IT vendors!
- 28. • Maximize the functionality of current system(s): • every module available......from the fewest possible vendors • NOTE: EHR dissatisfaction is typically high • This might cause "blindness" towards current EHR vendors solutions 28 Practices . . . Do more with less (Software)!
- 29. • Half your people are below average! (The "Lake Wobegon Effect" doesn't apply) • "Intuitive" and "Easy-to-use" are 99% snake oil • The ROI on training is 100-500% • Frequent training (~weekly) is better than annual • Group training, train-the-trainer, super-user 29 Practices . . . Get Training!
- 30. • There are more people, paper, printers, copiers, faxes, scanners, etc. today than before ARRA/HITECH • Many separate forms contain <10% unique content • Administrative waste is estimated @ 25% of HC costs(that's $750 Billion per year!) • One person's waste is another person's paycheck 30 Practices . . . Kill off old processes!
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- 32. • Don’t sell more products! 32 IT Companies . . . Do what the client needs!
- 33. 33 Here comes the snake oil . . .
- 34. • Providers care about: • Patient care • Usefulness • Availability • Find out providers' pain points • Engage in dialog to provide solutions • Focus on functionality, not features • Nothing is "out of scope" for technology 34 IT Companies . . . Do what the client needs!
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- 36. • Healthcare technology has real problems • Tried to achieve 30 years' of progress in 5-7 years • Requires focused work on: • Cooperation (vs. finger pointing) • Flexibility (vs. bad contracts) • Collaboration (vs. selling products) • Functionality (vs. features) • Improved patient experience (vs. just data) • Healthcare organizations need real help... not more snake oil 36 Conclusions: A hopeful future
- 37. 37 Questions/More Info: Marion K. Jenkins PhD, FHIMSS Healthcare Technology Partners 303.918.8853 marion@hcspaces.com For more information about healthcare IT solutions by HOSTING, please contact our team at 888.894.4678.