Understanding What Causes Network Outages Identify, verify, and remediate the potential impact on network health Human error: see if a change had a positive or negative impact on your network Environmental factors: keep environmental conditions under control to protect hardware Configuration issues: if a device is not properly configured, network performance issues can occur Lack of visibility into your network: prevents you from determining issues before they cause outages

1. Preventing Network
Outages

2. Today’s Presenter
Kevin Jackson
Technical Solutions Consultant
HelpSystems

3. Agenda
• Understanding what causes network outages
• Identify, verify, and remediate the potential impact on network health
• Financial impact of network outages on
your operations
• What network monitoring attributes are effective in
preventing outages
• Identify key features and toolset
• How network monitoring software can improve
network efficiency and performance
• Providing the visibility and capability to prevent costly issues
• Q&A

4. Identify, verify, and remediate the potential impact
on network health
• Human error: see if a change had a positive or negative
impact on your network
• Environmental factors: keep environmental conditions
under control to protect hardware
• Configuration issues: if a device is not properly configured,
network performance issues can occur
• Lack of visibility into your network: prevents you from
determining issues before they cause outages
Understanding What Causes
Network Outages

5. Brand failures
Amazon Cloud Outage
Cause: network configuration change affected cloud data store
Cost: 10 day credit to all users affected, resulting in $$$ lost
The Financial Impact of Network Outages
on Your Operations

6. Brand failures
Blackberry Server Outage
Cause: core switch failure
Cost: millions of users affected worldwide for 24 + hours, resulting in $$$ lost
The Financial Impact of Network Outages
on Your Operations

7. Brand failures
Navitaire (Virgin Blue's Reservation Management Company)
Cause: online booking systems went down, suffered a hardware failure
Cost: Navitaire had to pay 20 million in compensation to Virgin Blue for the outage
The Financial Impact of Network Outages
on Your Operations

8. Brand failures
Bloomberg Terminal Outage
Cause: combination of hardware and software failures in the network
Cost: 325,000 subscribers had to pick up the phone to make their trades
The Financial Impact of Network Outages
on Your Operations

9. Key features
• Device discovery and performance monitoring
• Display/visualize status information of your devices and their behaviors
• Use exception-based alerting and notification to keep you informed
What Network Monitoring Attributes Are
Effective in Preventing Outages

10. Providing the visibility and capability
to prevent costly issues
• Real-time monitoring
• Leveraging the right technology
• Live map of network
• Flow-based technology
• Layer 2 mapping
• Log data analysis (Syslog/Splunk)
• Optimize devices to support current
recommended performance levels
How Network Monitoring Software Can
Improve Network Efficiency and Performance

11. • Easy to use with other products and services
• Makes it easy to manage remote sites
• Hit problems before they become critical
• Reduce costs associated with downtime
• Help with forecasting IT budgets
• Reduce costs of network management
• Proactive approach to ensure healthy network
• Low cost = high rewards
Why Use InterMapper?

12. Who Uses InterMapper?

13. Questions?

14. Thank you for attending!
For more information:
Website:
www.helpsystems.com/intermapper
Telephone:
+1 603-643-9600 support
Kevin Jackson
Technical Solutions Consultant
T: +1 952-486-6847
kevin.jackson@helpsystems.com