1. Objective As an advocate for customer care, I enjoy working at home and virtually connected via the Internet
with my employer. Actively working with the needs of others, building rapport, showing compassion
and problem solving solutions is my skill set.
Experience 10/2014-Present Unemployed Jacksonville, FL
Domestic Engineer
• Proactively working with spouse who is now permanently disabled.
• Organized support team at home to maintain health and safety.
• Actively seeking employment part time from home, virtual desktop connect.
10/2009-10/2014 Teletech, Inc. Englewood, CO
Customer Service Work at Home
• Took inbound calls and work on troubleshooting small items.
• Responsible for and carefully maintaining service plan for information.
• Achieved learning how to make tech appointments to continue troubleshoots.
7/206-7/2008 Joshua Christian Academy Jacksonville, FL
Teacher (contract ended)
• Using temporary teaching certificate, I achieved teaching all subjects.
• Prepared students for SATs, annual prep for next grade including tutoring.
• Engaged students in the eighth grade to learning Spanish as an oral language.
7/2005-7/2006 Duval County Public Schools Jacksonville, FL
Fifth Grade Teacher (Temp Teaching Cert)
• Students were taught citizenship skills and how to behave in society.
• Sunshine State Standards were used to help students align with expectations.
• Achieved helping students build on their confidence, and focus on detail.
7/2002-7/2005 Sam’s Club and DCPS Jacksonville, FL
Substitute Teacher and CSR for Sam’s Club
• Proactive in substituting teachers from K-12 using lesson plan and strategies.
• Sunshine State Standards were used to help students align with expectations.
• Sam’s Club worked part time evenings in Member Services, developed cashiering skills,
taking care of returns, and helping customers obtain the services they seek.
Education 1998-2002 University of North Florida Jacksonville, FL
• Studied K-12 and Secondary Studies in the Master Program.
• Teaching Certificate Only (TCO) attached to B.A in Sociology.
1974-1979 Wagner College Staten Island, NY
• Studied Sociology and accomplished learning the field during Fieldwork
• Graduated with B.A.