Heather Arthur

Toronto, Canada Area Canada

Director, Business Service Delivery and Assurance

Telecom / Mobile

Directly responsible for aquistion, retention and full life cycle management of Business to Business Customers Call Centre Director supporting B2B Customer Service, retention and Sales agents Responsible for developing and delivering a robust customer contact operations and business development strategy to enable the business unit to achieve its growth objectives Passionate to coach, lead and motivate a team of Managers and provide inspirational strategic/tactical direction and operational effectiveness Develop strategies focused on customer satisfaction, employee satisfaction and exceeding all the pillars of the balanced scorecard Foster a revenue generating culture focused on excelle...