The document outlines Arlington's IT strategic planning process, including putting together a team, engaging stakeholders, and setting benchmarks. It discusses the core components of the plan, including establishing a vision and mission, inventorying existing systems, and defining action steps and measurable outcomes. The plan aims to define the role of IT, improve relationships with stakeholders, manage the IT workload, and create departmental IT liaisons. It provides examples of specific projects and their progress.

1. IT Strategic Planning
Arlington’s Approach
Adam W. Chapdelaine
Town Manager

2. Why a Strategic Plan for IT
• Organizational Leadership (BoS & TM) Goal
• Need for a Framework to Manage Change
• Need for a Framework to Consider Budget Requests

3. Getting Started
• Putting Together the Team
• Engaging Stakeholders
– Internal
– External
• Setting Benchmarks and Timelines

4. Core Components
• Vision/Mission
• Inventory of Existing Conditions
• Actions Steps/Measurable Outcomes

5. Core Components – Vision
• Vision - The IT Department will strive
to become a collaborative partner in
the creation and delivery of
technological services and solutions to
Town staff and its residents.

6. Core Components - Mission
• Mission - The IT Department is committed to the delivery
of innovative technological business solutions to meet our
departments’ business requirements and our shared goals
to enhance the services to our residents. We will
accomplish this by establishing more effective
communication vehicles, clear definition for creating
projects and service requests, and assisting departments
with developing departmental technical liaisons by
providing them with technical training. Aligning ourselves
with the business priorities of the Board of Selectmen,
Town Manager, Capital Planning Committee, Finance
Committee, ITAC, and our residents, the IT department will
position itself to focus its efforts on work that will enable us
to be a successful partner and service provider.

7. Core Components – Existing
Conditions
Enterprise Systems Departmental Systems
GeneralUse SystemName OS type Applications Used
BackupSystem bkup1 WindowsServer ArcServeBackupSystem,NASStorage
CloudBackup DattoSirisBkup Dattocloudbackup
CoreRouter,Switches,andHubs Network Infrastructure
40NW Devicesthat support internal andexternal
Network Connectivity
DisasterRecovery Server munisbu
LinuxRedHat
EnterpriseLinux4
ICSdisasterrecovery
Domaincontroller,FileServer,
Print Server
dc01 WindowsServer
DesktopAuthority (loginscriptsthat control
drivemappings,proxies,andprinting)
FileMaker(School),FileServer,Print Server,DNS
Server
Email mailserver WindowsServer MDaemon
Email Archiver Barracuda embeddedOS Email ArchivingSoftware
Firewall Appliance Instagate Firewall
FormerApplicationServer webapps
LinuxRedHat
EnterpriseWS
Housedappcentral'sapplications
General Server Arl-scm-bkup WindowsServer Intranet,NASStorage
GIS GIS WindowsServer ESRI andPeopleForms
LinuxDevelopment Workstation steamboy
Linux
Desktop/Server
(CentOS)
ICS,CSM,AMR,General SoftwareDevelopment
andTest /4th
QWaterProject Test
Secondary DomainController,
FileServer,Print Server
Ibm-2000 WindowsServer
FileServer,Print Server,DNSServer,DHCP
server.*Soontobedecommissioned
Threatwall Appliance Threatwall Esoft Threatwall Spam& Email Content Filtering
TownWebServer webrouter Linux(CentOS)
http/httpsroutingtopayments,permits,etc.
Singleentry point fromInternet toTown's
applications
General Use Department System Name OS type Applications Used
School Bus Routing, Anti-Virus
Control
School, IT Transfinder Windows Server
School's Bus Route Software, Anti-Virus software
server (Sophos)
Assessor's Server
Assessors, Police, IT,
GIS
assessor Windows Server
Patriot Properties AssessPro, GIS Uplink, XtraDuty
(Police Details App)
BOH/Human Services,Human
Resources
Board of Health,
Human Resources
appcentral Linux (CentOS) food, fuel, moving wall, gic insurance compare
Clerk's Voting App Workstation Clerk GEMS Laptop Windows Desktop GEMS Voting Tabulation & Reporting App
Financial Comptrollers, IT munis Windows Server Payroll, General Ledger, Accounts Payable, Budgets
Inspections Inspectional Services arlington_asses Windows Server Building permits and related applications
Indexer for Legal Document
Manager
Legal
Worldox
indexer
Windows Server Worldox Indexer
Legal Server Legal legal Windows Server Worldox Document Management System, RiskVision
Community Safety Apps, File Police, Fire commsafety Windows Server Work in progress; consolidating community safety
DHQ Server (Police Information
System)
Police dev2 Windows Server Digital Headquarters
Police Application Server Police arlsql2000 Windows Server Cardinal TickeTrak, Traffic Stop Profiling
Recreation, AYCC Recreation, DPW rectrac Windows Server Rectrac, Pavement Management, Compulink (AYCC)
Recreation Web Server Recreation, Fire arlrecweb Windows Server Recreation Web Server, FireHouse Web
Treasurer's Application Test
Server
School's Guardian Repository
School, Treasurer gentest Linux (CentOS) Testing for ICS, Pre-Power School Grades Respository
Treasurer's Application Server Treasurer, GIS ics Linux (CentOS)
Integrated Collection (ics), Cash Management (csm),
On-Line Bill Payments
COA intake system (historical reference only),
Auxiliary uplink for GIS Information
Specialized Planet Press
Workstation
Treasurer, IT Barry-Oneil Windows Desktop
Planet Press for ICS bill printing, IE used to send AP
Check Reconciliations
Personal computing, daily
activities
Various desktops
Software
Installations
Windows Desktop
Microsoft Office, SecureCRT (linux terminal
emulation),SecureFx (file transfer), Acrobat
Professional, secure certificates for RBS wire
transfers, Treasurer's RMV (3270) Access, Engineering
AutoCad, Pavement Management, Acronis Imaging
software, Quickbooks, Client installations for Munis,
QED WebPartner, RecTrac, TickeTrak, Sophos Anti-
Virus
Automated Meter Reading
Applications
Water h2o_amr
Linux Red Hat
Enterprise WS
Water Meter Configuration / Daily Reads Management
Repository for town's software source code revision
management (CVS)
Inventory Control Water, DPW, GIS AssetManager Windows Server
Wasp Barcode, Accumail, Fleetmax Inventory
software (DPW/currently offline), GIS licenses

8. Core Components – Action Steps
• Defining Role of IT Department
• Defining Relationship with Stakeholders
• Changing IT Culture in the Organization
• Managing IT Workload
• Creating Departmental IT Liaisons
• Role of the Cloud
• Network Analysis

9. Core Components – Measurable
Outcomes
ACTIVITY COMPLETE
###### May-14 Jun-14 Jul-14 ###### ###### ###### Nov-14 ###### Jan-15 ###### Mar-15 ###### May-15 Jun-15 Jul-15 ###### ###### ###### Nov-15 ###### Jan-16 ###### Mar-16 ###### May-16 Jun-16 Jul-16 ###### ###### ###### Nov-16 ###### ##### ##### ###### ###### ###### ##### ##### ###### ###### ##### ###### ######
ID Requestor Title 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45
1 LIBRARY
Radio-frequency identification (RFID)
implementation
50%
2
HEALTH & HUMAN
SERVICES
Veterans' Services kiosk for job searching 100%
3
INFORMATION
TECHNOLOGY
Project Management solution for IT Strategic
Plan projects
100%
4 TOWN MANAGER Open Checkbook 100%
5 ALL DEPARTMENTS
Network connectivity improvements for town
buildings; Police not include
100%
6 ALL DEPARTMENTS Wireless internet access for Town buildings 95%
7 ALL DEPARTMENTS
Server room consolidation and energy efficient
climate control
100%
8 LEGAL Worldox software upgrade 100%
9 INSPECTIONS
Upgrade to front desk computer; migrate
building permit system
100%
10 POLICE DEPARTMENT
Internet-based public submission form for
minor crimes (Coplogic)
100%
11 HUMAN RESOURCES
Scope and implement an online job
application form and management system
90%
12
INFORMATION
TECHNOLOGY
Inventory control system for hardware and
software
50%
13
INFORMATION
TECHNOLOGY
Network and server monitoring tools and server
virtualization
75%
14
HEALTH & HUMAN
SERVICES
Explore e-permitting software for food
inspections (funded $31,150, project on-hold
until further notice)
10%
15
INFORMATION
TECHNOLOGY
VOIP migration; Integrated messaging platform
including telephony integration
25%
16 ASSESSORS
Patriot software upgrade and property card
website (On Hold)
5%
17
INFORMATION
TECHNOLOGY
Integrated HelpDesk/ticketing tool update
(JitBit)
85%
18 LIBRARY Additional computer monitor for book keeper 0%
19 INSPECTIONS
Convert paper/digital forms to editable PDFs
(on-hold)
0%
20
LIBRARY, PAYROLL,
RECREATION, TOWN
MANAGER, PLANNING
Scope and implement room and event
reservation tool
40%
21 ALL DEPARTMENTS
Scope and implement replacement for ICS; may
include other modules related to ICS
20%
22 POLICE DEPARTMENT
Software currently under consideration:
Smart911 (talk w/Chief Ryan)
0%
23
FACILITIES
DEPARTMENT
System to manage projects at a long-term
management level and daily task level
(SchoolDude)
75%
24 DPW
Requisition and bill pay process needs
improvement (meet with Mike) (TylerTech?)
0%
25 DPW
Payroll system improvement (meet with Mike)
(TylerTech?)
0%
26
HEALTH & HUMAN
SERVICES
Migrate to Compu-Link internet-based system 100%
27 FIRE
Mobile use of current applications in all
vehicles (meet with Chief, Al Sharpe, Dan Kerr)
0%
28 HUMAN RESOURCES
Improving integration of Benefit Tracker and
GIC billing (on-hold due to Affordable Care Act)
(TylerTech?)
0%
29 COMPTROLLER Document scanning for storage and searching 0%
30 INSPECTIONS Scan blue prints for public safety 0%
31 TOWN CLERK
Scanning and database creation of vital
records
0%
32 VETERANS Document scanning for storage and searching 0%
33 PLANNING
Convert EDR Special Permit decisions to
searchable database; requires scanning and
database development
0%
34 DPW
Remote access to documents, such as scanned
plans, MS Office documents, as well as work
order management tools. Requires mobile
hardware.
0%
35 FIRE
Mobile access to files, such as building
layouts; may include scanning
0%
36 INSPECTIONS
Remote access to documents and forms and
internet access would be required; taking
notes or submit reports through a mobile
application.
0%
37 FIRE
Digital and mobile inspection reports and
applications
0%
38 TOWN MANAGER Electronic data submission 0%
39 ALL DEPARTMENTS
Consistent computer hardware, software, and
OS versions. Part of Windows XP replacement.
50%
40 HUMAN RESOURCES
Intranet for staff self-service to benefit
information (TylerTech?)
10%
41 PAYROLL Employee self-service system (ESS) (TylerTech?) 10%
42 POLICE DEPARTMENT Detailed needs assessment 0%
43
INFORMATION
TECHNOLOGY
Planimetrics from MassOrtho imagery for GIS
(on-hold)
0%
FY 2014 FY 2018FY 2016 FY 2017FY 2015

10. Next Steps
• Assess Progress Against Goals
• Re-Engage Stakeholders
• Re-Start Planning Cycle