This document provides definitions and formulas for over 500 metrics related to staffing, recruitment, retention, training, compensation, benefits, and other human resources topics. The metrics are organized into categories including staffing, internal movement, staffing effectiveness, turnover, employee engagement, cost of turnover, performance management, education and development, management and leadership, training, compensation, benefits, equity, absence/attendance, employee relations, health and safety, HR profile, HR expense, HRIT, contact center, payroll, workforce demographics, and workforce structure. For each metric, a formula is provided to define how it is calculated.

1. 520 The Metrics Standard
© 2005 Corporate Executive Board. All Rights Reserved.
Measure Name Measure Formula Page
Staffing
Recruitment
Employment Brand Strength Survey Results 32
External Hire Rate External Hires / Average Headcount * 100 34
Net Hire Ratio External Hires / Terminations 36
New Position Recruitment Rate Hires.New Positions / Average Headcount * 100 38
New Position Recruitment Ratio Hires.New Positions / Hires.Replacement Positions 40
Recruitment Source Breakdown External Hires.[Source Group] / External Hires * 100 42
Recruitment Source Ratio Internal Hires / External Hires 44
Rehire Rate Rehires / External Hires * 100 46
Staffing
Internal Movement
Career Path Ratio Promotions / Transfers 50
Cross-Function Mobility Internal Movements.Function Change / Internal Movements * 100 52
Internal Hire Rate Internal Movements / Average Headcount * 100 54
Internal Placement Rate Internal Hires / (External Hires + Internal Hires) * 100 56
Lateral Mobility Transfers / Internal Movements * 100 58
Promotion Rate Promotions / Average Headcount * 100 60
Promotion Speed Ratio Total Position Tenure Prior to Promotion / Promotions 62
Transfer Rate Transfers / Average Headcount * 100 64
Upward Mobility Promotions / Internal Movements * 100 66
Staffing
Staffing Effectiveness
Applicant Interview Rate Applicants.Interviewed / Applicants * 100 70
Applicant Ratio Applicants / Offers.Accepted 72
Average Interviews per Hire Interviews.Applicants.Offers.Accepted / Applicants.Offers.Accepted 74
Average Sign-On Bonus Expense Sign-On Bonus Expense / External Hires.Sign-On Bonus 76
Average Time to Fill Total Days to Fill / Offers.Accepted 78
Average Time to Start Total Days to Start / Hires 80
Interviewee Offer Rate Offers.Extended / Applicants.Interviewed * 100 82
Interviewee Ratio Applicants.Interviewed / Offers.Accepted 84
New Hire Failure Factor Terminations.Short Tenure / External Hires * 100 86
New Hire Performance Satisfaction Survey Results 88
New Hire Satisfaction with Recruiting Survey Results 90
Offer Acceptance Rate Offers.Accepted / Offers.Extended * 100 92
On-Time Talent Delivery Factor Total Days Deviation from Need-By Date / Offers.Accepted 94
Recruitment Cost per Hire Recruitment Expense / Hires 96
Recruitment Expense Breakdown Recruitment Expense.[Type] / Recruitment Expense * 100 98
Referral Conversion Rate External Hires.Referrals / Referrals * 100 100
Referral Rate Referrals / Average Headcount * 100 102
Sign-On Bonus Rate External Hires.Sign-On Bonus / External Hires * 100 104
Index of Measures by Category

2. Measure Indexes 521
© 2005 Corporate Executive Board. All Rights Reserved.
Index of Measures by Category (Continued)
Measure Name Measure Formula Page
Retention
Turnover
Involuntary Termination Rate Terminations.Involuntary / Average Headcount * 100 112
New Hire Turnover Contribution Terminations.Short Tenure / Terminations * 100 114
Retention Rate (Start of Period Headcount + External Hires – Terminations ) / (Start of Period Headcount + External Hires)
* 100
116
Termination Breakdown by Performance Rating Terminations.[Performance Rating] / Terminations * 100 118
Termination Rate Terminations / Average Headcount * 100 120
Termination Reason Breakdown Terminations.[Termination Reason] / Terminations * 100 122
Voluntary Termination Rate Terminations.Voluntary / Average Headcount * 100 124
Retention
Employee Engagement
Employee Commitment Index Survey Results 128
Employee Engagement Index Survey Results 130
Employee Retention Index Survey Results 132
Market Opportunity Index Survey Results 134
Offer Fit Index Survey Results 136
Retention
Cost of Turnover
Average Termination Value Total Termination Value / Terminations 140
Average Voluntary Termination Value Total Termination Value.Voluntary / Terminations.Voluntary 142
Termination Value per FTE Total Termination Value / FTE 144
Turnover Cost Rate—< 1-Year Tenure Total Termination Value.< 1-Year Tenure / Total Termination Value 146
Capability
Performance Management
Average Performance Appraisal Rating Total Performance Appraisal Rating / Performance Appraisal Occurrences 154
Employee Turnaround Rate Performance Appraisal Participants.Previous Rating Low.Rating Increase / Performance Appraisal
Participants.Previous Rating Low * 100
156
Employee Upgrade Rate Performance Appraisal Participants.Rating Increase / Performance Appraisal Participants * 100 158
High Performer Growth Rate Performance Appraisal Participants.Rating High / Performance Appraisal Participants.Previous Rating
Non-High * 100
160
Peer Review Rate End of Period Headcount.Peer Review / End of Period Headcount.Eligible for Peer Review * 100 162
Performance Appraisal Participation Rate End of Period Headcount.Appraisal Eligible.Performance Appraisal / End of Period Headcount.
Appraisal Eligible * 100
164
Performance Rating Distribution Performance Appraisal Occurrences.[Rating] / Performance Appraisal Occurrences * 100 166
Performance-Based Pay Differential Average Direct Compensation.High Performers / Average Direct Compensation.Non-High Performers 168
Performance Contingent Pay Prevalence End of Period Headcount.Performance Contingent Compensation / End of Period Headcount * 100 170
Self Review Rate End of Period Headcount.Self Reviews / End of Period Headcount.Eligible for Self Review * 100 172
Upward Review Rate Managers.Upward Reviews / Managers.Eligible for Upward Review * 100 174

3. 522 The Metrics Standard
© 2005 Corporate Executive Board. All Rights Reserved.
Measure Name Measure Formula Page
Capability
Education and Development
Development Program Penetration Rate Development Program Participants / End of Period Headcount.Eligible for Development Programs * 100 178
Educational Attainment Breakdown End of Period Headcount.[Degree Level] / End of Period Headcount * 100 180
Staffing Rate—Graduate Degree End of Period Headcount.Graduate Degree / End of Period Headcount * 100 182
Staffing Rate—High Potential End of Period Headcount.High Potential / End of Period Headcount * 100 184
Tuition Reimbursement Request Rate Distinct Employees.Tuition Reimbursement Requests / Average Headcount * 100 186
Capability
Management and Leadership
Cross-Function Mobility—Managers Internal Movements.Managers.Cross-Function / Internal Movements.Managers * 100 190
Employee Satisfaction with Leadership Survey Results 192
LDP Prevalence Rate End of Period Headcount.Manager.LDP / End of Period Headcount.Manager * 100 194
Manager Instability Rate End of Period Headcount.>1 Supervisor in Previous 1-Year Period / End of Period Headcount * 100 196
Manager Quality Index Survey Results 198
Positions Without Ready Candidates Rate End of Period Headcount.Manager.Succession-Applicable.No Ready Candidate / End of Period Headcount.
Manager.Succession-Applicable * 100
200
Successor Pool Coverage End of Period Headcount.Successor Pool / End of Period Headcount.Manager.Succession-Applicable * 100 202
Successor Pool Growth Rate (Headcount.Successor Pool – Headcount.Successor Pool.Prior Year) / Headcount.Successor Pool.
Prior Year * 100
204
Capability
Training
Average Training Class Size Total Training Participants / Courses Conducted 208
E-Learning Abandonment Rate E-Learning Courses Initiated.Abandoned / E-Learning Courses Initiated * 100 210
Employee Satisfaction with Training Survey Results 212
Training Channel Delivery Mix Distinct Courses Offered.[Delivery Type] / Distinct Courses Offered * 100 214
Training Course Content Breakdown Distinct Courses Offered.[Content Type] / Distinct Courses Offered * 100 216
Training Expense per Employee Training Expense / Average Headcount 218
Training Hours per FTE Total Training Hours / FTE 220
Training Hours per Occurrence Total Training Hours / Training Occurrences 222
Training Penetration Rate Employees Completing Course(s) / Total Employees to Be Trained * 100 224
Training Quality Survey Results 226
Training Staff Ratio Average Headcount / FTE.Training Function 228
Training Total Compensation Expense Rate Training Expense / Total Compensation Expense * 100 230
Compensation and Benefits
Compensation
Average Annual Salary per FTE Total Annual Salary / FTE 238
Average Cost Rate of Contractors Total Contractor Expense / Average Contractor Count 240
Average Hourly Rate Total Compensation Expense / Work Hours 242
Bonus Actual to Potential Rate Direct Compensation Expense.Bonus / Bonus Potential * 100 244
Bonus Compensation Rate Direct Compensation Expense.Bonus / Direct Compensation Expense * 100 246
Bonus Eligibility Rate End of Period Headcount.Bonus Eligible / End of Period Headcount * 100 248
Bonus Receipt Rate End of Period Headcount.Receiving Bonus / End of Period Headcount.Bonus Eligible * 100 250
Index of Measures by Category (Continued)

4. Measure Indexes 523
© 2005 Corporate Executive Board. All Rights Reserved.
Index of Measures by Category (Continued)
Measure Name Measure Formula Page
Compensation and Benefits
Compensation (Continued)
Compensation Satisfaction Index Survey Results 252
Direct Comp Operating Expense Rate Direct Compensation Expense / Operating Expense * 100 254
Direct Compensation Breakdown Direct Compensation Expense.[Compensation Type] / Direct Compensation Expense * 100 256
Direct Compensation Expense per FTE Direct Compensation Expense / FTE 258
Market Compensation Ratio Direct Compensation Expense / Market Comparable Direct Compensation 260
Overtime Expense per FTE Overtime Expense / FTE 262
Overtime Rate Overtime Expense / Direct Compensation Expense * 100 264
Total Compensation Expense per FTE Total Compensation Expense / FTE 266
Upward Salary Change Rate End of Period Headcount.Base Salary Increase / End of Period Headcount * 100 268
Compensation and Benefits
Benefits
Benefits Expense per FTE Benefits Expense / FTE 272
Benefits Expense Type Breakdown Benefits Expense.[Benefit Type] / Benefits Expense * 100 274
Benefits Operating Expense Rate Benefits Expense / Operating Expense * 100 276
Benefits Satisfaction Index Survey Results 278
Benefits Total Compensation Rate Benefits Expense / Total Compensation Expense * 100 280
Compensation and Benefits
Equity
Average Number of Options per Employee Stock Options.Granted / Average Headcount.Stock Option Eligible * 100 284
Equity Incentive Value per Employee Equity Incentive Value / Average Headcount.Equity Incentive Eligible 286
Net Proceeds of Options per Employee Exercising Stock Option Net Proceeds / Headcount.Stock Option Eligible.Exercised 288
Number of Options Exercised per Employee Stock Options.Exercised / End of Period Headcount. Stock Option Eligible 290
Stock Incentive Eligibility Rate End of Period Headcount.Stock Incentive Eligible / End of Period Headcount * 100 292
Environment
Absence/Attendance
Absence Rate Absence Days / Workdays * 100 300
Average Workweek (Hours Worked / Number of Weeks) / Average Headcount 302
Compensation Value of Unscheduled Absences per FTE Unscheduled Absence Days * Direct Compensation.Daily / FTE 304
PTO Utilization Rate PTO Hours.Used / PTO Hours.Accrued * 100 306
Schedule Flexibility Rate End of Period Headcount.Flexible Work Schedule / End of Period Headcount * 100 308
Unscheduled Absence Breakdown Unscheduled Absence Days.[Type] / Unscheduled Absence Days * 100 310
Unscheduled Absence Days per Employee Unscheduled Absence Days / Average Headcount 312
Unscheduled Absence Rate Unscheduled Absence Days / Workdays * 100 314
Environment
Employee Relations
ADR Success Rate Grievances.Resolved.ADR Process / Grievances.Resolved * 100 318
External Complaint Factor External Agency Complaints / Average Headcount * 100 320
Grievance Rate Grievances / Average Headcount * 100 322
Grievance Time to Resolve Days to Resolve / Grievances 324
Industrial Dispute Absence Days per FTE Unscheduled Absence Days.Industrial Dispute / FTE 326

5. 524 The Metrics Standard
© 2005 Corporate Executive Board. All Rights Reserved.
Measure Name Measure Formula Page
Environment
Health and Safety
Average Time Lost per H&S Incident Working Days Lost / H&S Incidents 330
H&S Expense Breakdown H&S Expense.[Type] / H&S Expense * 100 332
H&S Expense per FTE H&S Expense / FTE 334
H&S Incident Type Breakdown H&S Incidents.[Type] / H&S Incidents * 100 336
H&S Incidents per 100 FTEs H&S Incidents / 100 FTEs 338
Lost Time Incident Rate H&S Incidents.Lost Time / FTE 340
Workers Compensation Premium per FTE Workers Compensation Premium / FTE 342
Work-Related Injury Return Ratio Disability Returns / Disability Resignations 344
HR Service Delivery
HR Profile
HR Corporate Staffing Ratio Corporate HR FTE / Field HR FTE 352
HR Customer Satisfaction Survey Results 354
HR Mobility Rate (HR Promotions + HR Transfers) / HR Average Headcount * 100 356
HR Professional Staffing Mix Ratio HR FTE.Clerical & Operative / HR FTE.Managerial & Professional 358
HR Recruitment Source Ratio HR Internal Hires / HR External Hires 360
HR Staffing Breakdown HR End of Period Headcount.[Function] / HR End of Period Headcount * 100 362
HR Staffing Coverage Ratio Average Headcount / HR FTE 364
HR Staffing Rate HR FTE / FTE * 100 366
HR Service Delivery
HR Expense
HR Expense Breakdown—Function HR Expense.[HR Function] / HR Expense * 100 370
HR Expense Breakdown—Type HR Expense.[Expense Type] / HR Expense * 100 372
HR Expense per FTE HR Expense / FTE 374
HR Operating Expense Rate HR Expense / Operating Expense * 100 376
HR Revenue Expense Rate HR Revenue / HR Expense * 100 378
HR Revenue per HR Employee HR Revenue / HR FTE 380
HR Service Delivery
HRIT
HR Technology Expense Rate HR Expense.Technology / Technology Expense * 100 384
HRIT Average Days to Entry Total Days to Entry / HRIT Transactions 386
HRIT Late Transaction Rate Late HRIT Transactions / HRIT Transactions * 100 388
HRIT Transaction Error Rate HRIT Transaction Errors / HRIT Transactions * 100 390
Index of Measures by Category (Continued)

6. Measure Indexes 525
© 2005 Corporate Executive Board. All Rights Reserved.
Index of Measures by Category (Continued)
Measure Name Measure Formula Page
HR Service Delivery
Contact Center
Average Handle Time Total Work Time / Total Calls 394
Contact Center Satisfaction Survey Results 396
One-Call Resolution Rate Contacts Resolved In One Call / Total Contacts * 100 398
Self-Service Penetration Rate HR Transactions Conducted via Self-Service / Number of HR Transactions * 100 400
Service Level Calls Answered Within Specified Seconds / Total Calls * 100 402
HR Service Delivery
Payroll
Average Overpayment Value Total Value of Overpayments / Overpayments 406
Direct Deposit Participation Rate Payees Receiving Direct Deposits / Payees * 100 408
Overpayment Rate Overpayments / Total Checks Processed * 100 410
Payroll Error Rate Payroll Errors / Total Checks Processed * 100 412
Payroll Expense per Employee Payroll Expense / Average Headcount 414
Workforce
Demographic
Age Staffing Breakdown End of Period Headcount.[Age] / End of Period Headcount * 100 422
Average Workforce Age Total Workforce Age / End of Period Headcount 424
Ethnic Background Staffing Breakdown End of Period Headcount.[Ethnic Background] / End of Period Headcount * 100 426
Gender Staffing Breakdown End of Period Headcount.[Gender] / End of Period Headcount * 100 428
Staffing Rate—50+ Years Old End of Period Headcount.50+ Age / End of Period Headcount * 100 430
Staffing Rate—Disability End of Period Headcount.Disability / End of Period Headcount * 100 432
Staffing Rate—Female End of Period Headcount.Female / End of Period Headcount * 100 434
Staffing Rate—Minority End of Period Headcount.Minority / End of Period Headcount * 100 436
Staffing Rate—Multilingual End of Period Headcount.Multilingual / End of Period Headcount * 100 438
Workforce
Structural
Average Span of Control Total Span of Control.All Supervisors / End of Period Headcount.Supervisors 442
Customer-Facing Time Rate Workdays.Customer Facing / Workdays * 100 444
EEO Job Category Staffing Breakdown End of Period Headcount.[EEO Job Category] / End of Period Headcount * 100 446
Employee Ownership Rate End of Period Headcount.Equity Owners/End of Period Headcount * 100 448
Employment Level Staffing Breakdown End of Period Headcount.[Employment Level] / End of Period Headcount * 100 450
Function Staffing Breakdown End of Period Headcount.[Function] / End of Period Headcount * 100 452
Staffing Rate—Corporate FTE.Corporate / FTE * 100 454
Staffing Rate—Customer Facing FTE.Customer Facing / FTE * 100 456

7. 526 The Metrics Standard
© 2005 Corporate Executive Board. All Rights Reserved.

8. Measure Indexes 527
© 2005 Corporate Executive Board. All Rights Reserved.
Measure Name Measure Formula Page
Workforce
Structural (Continued)
Staffing Rate—Managerial End of Period Headcount.Manager / End of Period Headcount * 100 458
Staffing Rate—Part Time End of Period Headcount.Part Time / End of Period Headcount * 100 460
Staffing Rate—Revenue Generating FTE.Revenue Generating / FTE * 100 462
Staffing Rate—Temporary FTE.Temporary / FTE * 100 464
Staffing Rate—Union Employees End of Period Headcount.Union / End of Period Headcount * 100 466
Workforce
Tenure
Average Workforce Tenure Total Workforce Tenure / End of Period Headcount 470
Organization Tenure Staffing Breakdown End of Period Headcount.[Tenure] / End of Period Headcount * 100 472
Staffing Rate—< 1-Year Tenure End of Period Headcount.< 1-Year Tenure / End of Period Headcount * 100 474
Organizational Effectiveness
Productivity
Human Investment Ratio (Operating Profit + Total Compensation Expense) / Total Compensation Expense 482
Operating Expense per FTE Operating Expense / FTE 484
Operating Profit per FTE Operating Profit / FTE 486
Operating Revenue per FTE Operating Revenue / FTE 488
Other Labor Rate Other Labor Expense / Operating Expense * 100 490
Return on Human Investment Ratio Operating Profit / Total Compensation Expense 492
Work Units per FTE Work Units / FTE 494
Organizational Effectiveness
Structure
Corporate Expense Rate Operating Expense.Corporate / Operating Expense * 100 498
Employee Stock Ownership Percentage Shares Outstanding.Employee Owned / Shares Outstanding * 100 500
Intangible Asset Value per FTE (Market Capitalization – Book Value) / FTE 502
Market Capitalization per FTE Market Capitalization / FTE 504
Organizational Effectiveness
Innovation
New Products & Services Revenue per FTE Operating Revenue.New Products & Services / FTE 508
R&D Expense Rate R&D Expense / Operating Expense * 100 510
Index of Measures by Category (Continued)