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Building a High Impact Talent
Management Organization
3 Keys to HR Success in the New Economy
AGENDA
Christopher Ford
Director of HR Operations
Silicon Valley Bank
Our Presenters
Building a HITM Organization
Dick Finnegan
CEO
C-Suite Analytics
Austin Muzumdar
SVP, Client Success
HRsoft
Brian Sharp
Chief Marketing Officer
HRsoft
AGENDA
Why do this webinar?
Building a HITM Organization
More than just software.
AGENDA
The Results are in…
Building a HITM Organization
Traditional Talent Management practices are not working.
71% of workers are disengaged
“Actively Disengaged: employees
Costs U.S. businesses $500B per year
Employee turnover has been
Increasing for the last 5 years
Source: Gallup
AGENDA
Most vendors are not helping…
Building a HITM Organization
More complicated problems. More complicated software.
AGENDA
The Shift
Building a HITM Organization
“Today’s HR organization is no longer judged by its
administrative efficiency – it is judged by its ability to
acquire, develop, retain and help manage talent.”
Innovation Comes to HR. The New Bold, CHRO
AGENDA
The Shift
Building a HITM Organization
“HR’s role is to be more than a corporate arbiter,
policeman or records keeper – it’s to build a more
competitive workforce aimed to support corporate
strategy.”
Don Adams, Bashas’ HR Director
AGENDAHigh Impact Talent Management™
Strategic HR
Effective Line Managers
Engaged Employees
Building a HITM Organization
AGENDAPoll Question
Building a HITM Organization
What area of High Impact Talent
Management is most important to you
this year?
a. Strategic HR
b. Effective Line Managers
c. Engaged Employees (retention)
d. All of the above
e. None of the above
AGENDAWebinar Goal: Start Your Strategy
Building a HITM Organization
Talent Takeaways
Strategy + Technology
AGENDA
Strategic HR
Building a HITM Organization
AGENDAStrategic HR
HR success will be measured by the business impact
of it’s strategic talent management initiatives.
Building a HITM Organization
The HITM Shift
From administrative to strategic – aligned with
business goals
The HITM Result
Attract & align top talent with organizational goals
leading to better business results
AGENDAPoll Question
Building a HITM Organization
What has the greatest impact on your HR
strategy?
a. Available Time
b. Company Goals
c. Current Initiatives
d. Budget & Resources
e. All of the above
AGENDAStrategic HR: The Practicioner
Building a HITM Organization
Christopher Ford
Director of HR Operations
Silicon Valley Bank
Strategic Alignment
HR Value Proposition
Tactical Implementation
AGENDAStrategic HR
Building a HITM Organization
Strategic Alignment
Alignment with company strategy
How can HR support?
- Sometimes process.
- Sometimes technology.
- Sometimes both.
Being strategic is about understanding the company's strategic plan and
providing value added services to support it.
AGENDAStrategic HR
Building a HITM Organization
HR Value Proposition
Is HR fully engaged in the company strategy?
Tailor services for the workforce you want to build
Recruiting
Compensation
Culture
Benefits
Adding value is not about the “HR initiative of the day”.
Needs to be a thoughtful process on what will best help the company.
AGENDAStrategic HR
Building a HITM Organization
Tactical Implementation
Foundation of strategic success
You have to execute!
Priorities
Planning
People
Process
Inability to execute, can create cross-functional conflicts.
AGENDAStrategic HR
Building a HITM Organization
Christopher Ford
Director of HR Operations
Silicon Valley Bank
Talent Takeaways
Do you have strategic alignment?
Create a plan & team to start on top priority
Are your initiatives in support of those objectives?
AGENDA
Effective Line Managers
Building a HITM Organization
AGENDAPoll Question
Building a HITM Organization
What are your priorities for your line
managers this year?
a. Leadership development
b. Skills development
c. Better tools
d. Engagement initiatives
e. Employee retention
AGENDAEffective Line Managers
Line Managers, not HR, are the key to employee
engagement, retention & productivity.
Building a HITM Organization
The HITM Shift
Empowering managers with effective decision and
management support tools.
The HITM Result
Develop better leaders of more engaged &
productive employees
AGENDAEffective Line Managers: The Vendor
Building a HITM Organization
Austin Muzumdar
SVP, Client Success
HRsoft
Empowerment
Support Tools
Coaching
AGENDAEffective Line Managers
Building a HITM Organization
Manager Empowerment
Everything starts with trust
Trusted managers = empowered managers
Empowered managers = engaged employees
AGENDAEffective Line Managers
Building a HITM Organization
Coaching
Give specific direction
Consistency with support & action
Make time for your managers
Allow them to make mistakes
AGENDAEffective Line Managers
Building a HITM Organization
Tools
Provide decision support (maintains alignment)
Use tools for accountability & transparency
Create your own “HR Angel”
AGENDAEffective Line Managers
Building a HITM Organization
Austin Muzumdar
SVP, Client Success
HRsoft
Focus on improving decisions & actions
Ask your managers about the tools they want/need
Create a manager engagement plan
Talent Takeaways
AGENDA
Engaged Employees
Building a HITM Organization
AGENDAEngaged Employees
Higher Engagement =
Higher Sales + Higher Profits + Higher Productivity
Building a HITM Organization
The HITM Shift
1 on 1 employee-focused programs
(vs. surveys, award programs, etc)
The HITM Result
Retain top talent with lower costs and fewer
resources
AGENDAEngaged Employees: The Consultant
Building a HITM Organization
Dick Finnegan
CEO
C-Suite Analytics
3 Critical numbers to know
26-30%
$1.53 Billion
Spending our money wrong –
it has nothing in common with the managers.
AGENDAEngaged Employees
Building a HITM Organization
Getting to the managers
How Not To Do It
Get surveys & have HR do it.
Give managers 30 day action plans
Putting managers in training classes
How To Do It
Focus on engagement scores
& how to increase them
AGENDAPoll Question
Building a HITM Organization
Have your engagement scores
significantly increased over the past
2 years?
a. Yes
b. No
c. Not Sure
AGENDAEngaged Employees
Building a HITM Organization
Solving the engagement & retention problem
AGENDAEngaged Employees
Building a HITM Organization
The Stay Interview
Stay Interviews are 1-1 meetings
between leaders and their newly-
hired and continuing employees to
improve engagement & retention
Train all leaders from executives to first-line supervisors to…
 Build trust
 Conduct stay interviews
 Develop stay plans
 Forecast each employee’s individual retention
AGENDAEngaged Employees: The Consultant
Building a HITM Organization
Dick Finnegan
CEO
C-Suite Analytics
Managers need to do it (not HR)
Talent Takeaways
Build 1-1 Stay Plans
AGENDAHigh Impact Talent Management™
Strategic HR
Effective Line Managers
Engaged Employees
Building a HITM Organization
AGENDA
The High Impact Panel
Building a HITM Organization
Dick Finnegan
CEO
C-Suite Analytics
Austin Muzumdar
SVP, Client Success
HRsoft
Christopher Ford
Director of HR Operations
Silicon Valley Bank
Building a HITM Organization
Strategy Session
HRsoft.com
 answer questions
 share resources
 offer solutions
Building a HITM Organization

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Building A High Impact Talent Management Organization

  • 1. Building a High Impact Talent Management Organization 3 Keys to HR Success in the New Economy
  • 2. AGENDA Christopher Ford Director of HR Operations Silicon Valley Bank Our Presenters Building a HITM Organization Dick Finnegan CEO C-Suite Analytics Austin Muzumdar SVP, Client Success HRsoft Brian Sharp Chief Marketing Officer HRsoft
  • 3. AGENDA Why do this webinar? Building a HITM Organization More than just software.
  • 4. AGENDA The Results are in… Building a HITM Organization Traditional Talent Management practices are not working. 71% of workers are disengaged “Actively Disengaged: employees Costs U.S. businesses $500B per year Employee turnover has been Increasing for the last 5 years Source: Gallup
  • 5. AGENDA Most vendors are not helping… Building a HITM Organization More complicated problems. More complicated software.
  • 6. AGENDA The Shift Building a HITM Organization “Today’s HR organization is no longer judged by its administrative efficiency – it is judged by its ability to acquire, develop, retain and help manage talent.” Innovation Comes to HR. The New Bold, CHRO
  • 7. AGENDA The Shift Building a HITM Organization “HR’s role is to be more than a corporate arbiter, policeman or records keeper – it’s to build a more competitive workforce aimed to support corporate strategy.” Don Adams, Bashas’ HR Director
  • 8. AGENDAHigh Impact Talent Management™ Strategic HR Effective Line Managers Engaged Employees Building a HITM Organization
  • 9. AGENDAPoll Question Building a HITM Organization What area of High Impact Talent Management is most important to you this year? a. Strategic HR b. Effective Line Managers c. Engaged Employees (retention) d. All of the above e. None of the above
  • 10. AGENDAWebinar Goal: Start Your Strategy Building a HITM Organization Talent Takeaways Strategy + Technology
  • 11. AGENDA Strategic HR Building a HITM Organization
  • 12. AGENDAStrategic HR HR success will be measured by the business impact of it’s strategic talent management initiatives. Building a HITM Organization The HITM Shift From administrative to strategic – aligned with business goals The HITM Result Attract & align top talent with organizational goals leading to better business results
  • 13. AGENDAPoll Question Building a HITM Organization What has the greatest impact on your HR strategy? a. Available Time b. Company Goals c. Current Initiatives d. Budget & Resources e. All of the above
  • 14. AGENDAStrategic HR: The Practicioner Building a HITM Organization Christopher Ford Director of HR Operations Silicon Valley Bank Strategic Alignment HR Value Proposition Tactical Implementation
  • 15. AGENDAStrategic HR Building a HITM Organization Strategic Alignment Alignment with company strategy How can HR support? - Sometimes process. - Sometimes technology. - Sometimes both. Being strategic is about understanding the company's strategic plan and providing value added services to support it.
  • 16. AGENDAStrategic HR Building a HITM Organization HR Value Proposition Is HR fully engaged in the company strategy? Tailor services for the workforce you want to build Recruiting Compensation Culture Benefits Adding value is not about the “HR initiative of the day”. Needs to be a thoughtful process on what will best help the company.
  • 17. AGENDAStrategic HR Building a HITM Organization Tactical Implementation Foundation of strategic success You have to execute! Priorities Planning People Process Inability to execute, can create cross-functional conflicts.
  • 18. AGENDAStrategic HR Building a HITM Organization Christopher Ford Director of HR Operations Silicon Valley Bank Talent Takeaways Do you have strategic alignment? Create a plan & team to start on top priority Are your initiatives in support of those objectives?
  • 20. AGENDAPoll Question Building a HITM Organization What are your priorities for your line managers this year? a. Leadership development b. Skills development c. Better tools d. Engagement initiatives e. Employee retention
  • 21. AGENDAEffective Line Managers Line Managers, not HR, are the key to employee engagement, retention & productivity. Building a HITM Organization The HITM Shift Empowering managers with effective decision and management support tools. The HITM Result Develop better leaders of more engaged & productive employees
  • 22. AGENDAEffective Line Managers: The Vendor Building a HITM Organization Austin Muzumdar SVP, Client Success HRsoft Empowerment Support Tools Coaching
  • 23. AGENDAEffective Line Managers Building a HITM Organization Manager Empowerment Everything starts with trust Trusted managers = empowered managers Empowered managers = engaged employees
  • 24. AGENDAEffective Line Managers Building a HITM Organization Coaching Give specific direction Consistency with support & action Make time for your managers Allow them to make mistakes
  • 25. AGENDAEffective Line Managers Building a HITM Organization Tools Provide decision support (maintains alignment) Use tools for accountability & transparency Create your own “HR Angel”
  • 26. AGENDAEffective Line Managers Building a HITM Organization Austin Muzumdar SVP, Client Success HRsoft Focus on improving decisions & actions Ask your managers about the tools they want/need Create a manager engagement plan Talent Takeaways
  • 28. AGENDAEngaged Employees Higher Engagement = Higher Sales + Higher Profits + Higher Productivity Building a HITM Organization The HITM Shift 1 on 1 employee-focused programs (vs. surveys, award programs, etc) The HITM Result Retain top talent with lower costs and fewer resources
  • 29. AGENDAEngaged Employees: The Consultant Building a HITM Organization Dick Finnegan CEO C-Suite Analytics 3 Critical numbers to know 26-30% $1.53 Billion Spending our money wrong – it has nothing in common with the managers.
  • 30. AGENDAEngaged Employees Building a HITM Organization Getting to the managers How Not To Do It Get surveys & have HR do it. Give managers 30 day action plans Putting managers in training classes How To Do It Focus on engagement scores & how to increase them
  • 31. AGENDAPoll Question Building a HITM Organization Have your engagement scores significantly increased over the past 2 years? a. Yes b. No c. Not Sure
  • 32. AGENDAEngaged Employees Building a HITM Organization Solving the engagement & retention problem
  • 33. AGENDAEngaged Employees Building a HITM Organization The Stay Interview Stay Interviews are 1-1 meetings between leaders and their newly- hired and continuing employees to improve engagement & retention Train all leaders from executives to first-line supervisors to…  Build trust  Conduct stay interviews  Develop stay plans  Forecast each employee’s individual retention
  • 34. AGENDAEngaged Employees: The Consultant Building a HITM Organization Dick Finnegan CEO C-Suite Analytics Managers need to do it (not HR) Talent Takeaways Build 1-1 Stay Plans
  • 35. AGENDAHigh Impact Talent Management™ Strategic HR Effective Line Managers Engaged Employees Building a HITM Organization
  • 36. AGENDA The High Impact Panel Building a HITM Organization Dick Finnegan CEO C-Suite Analytics Austin Muzumdar SVP, Client Success HRsoft Christopher Ford Director of HR Operations Silicon Valley Bank
  • 37. Building a HITM Organization
  • 38. Strategy Session HRsoft.com  answer questions  share resources  offer solutions Building a HITM Organization

Editor's Notes

  1. Going to need more than just HR to execute strategy Most successful HR don’t tell mangers, they get them on board (engaged) Ben Franklin quote Often reacting to present problems. HR leaders are looking forward But needs to be executed by employees Managers will need to be part of your effort   IMPROVING DECISIONS & ACTIONS  
  2. Need to empower them Will be rewarded with results
  3. -
  4. United example
  5. 1 suggestion, what would it be.
  6. What does high impact talent management mean to you? What one piece of advice would you give?