1. Graciela Flores
Hacienda Heights, CA 91745
gracielaflores41@yahoo.com
Cell: 323-494-7334
QUALIFICATIONSSUMMARY
Overtwenty yearsof experience inthe insurance industrywithexpertisein processingliabilityand
WorkersComp claims, customerservice,calculatingriskof lossfrompolicyholders. Assistunderwriter
withand analyses. Gathering informationforrenewal andnew policies,excellentorganizational skills.
I Enjoyworkingina team environmentandassistingmyteammates withtheirprojects.
PROFESSIONAL EXPERIENCE
CityAttorney Office
Liability. Claims&Insurance Division
Pasadena,CA 1/2016-Present
ClaimsAssistant
 Setup government tortclaimsfiledagainstthe City
 Maintainclaimsdatabase
 Assistinthe investigationof claimsinatimelymanner withCity
 Prepare lettersof rejectionorinsufficiencytoclaimants
 Respondtoa varietyof questionsfromthe public,CitypersonnelandInsurance companies
relatedtoclaimsprocedures
KF&B TransportationInsurance,Glendale 7/2011- 6/2015
UnderwritingAssistant
 Submissionentry,retrieve store andintegrate insurable interest
 Conductlossruns incoming/outgoing,review motorvehicle records
 Reviewinspectionsandprovide accuracy
 Provide effective trackingdocumentationleadinguptorenewal andboundcoverage
 Proactivelysupportunderwritingunitandwork withindeadlines
 Prepare newbusinessandrenewal submissionsforreview,includingclearanceof the
submissioninunderwritingsystem
 Prepare managementreportsasrequested forinspections
 Manage companyrecords,includingdatafiles,aspercompanyguidelines,andadhere toall
requirementsestablishedbythe compliance team

2. ArgonautSpecialty,LosAngeles,CA 10/2006-1/2011
UnderwritingSupport Associate
 Enter newsubmissionsindatabase then print,sortand distribute tounderwriters fortheir
review
 Processincomingmail andlettersforagentdeclinationsandinquiries
 Conductunderwritingdocumentreviews
 Followuponall underline policies
 Manage editsandclickouts fromBusinessServices
 Maintainsubmissionfilesandpurge monthly
 Pull underwritingfilesasrequestedbyunderwriters
 Conductlossruns
 ReviewMotorVehicle Records
 Handle incomingcallsandotherdutiesasassigned
Insurance OverloadStaffing,LosAngeles,CA 7/2005-10/2006
Insurance Assistant- Temporary assignmentswith Marsh, Lockton and Argonaut Specialty
 Issue Certificatesof Insurance andAuto identification cards
 Orderlossruns
 Handle firstcheckof policies
 Complete file setups indatabase andhard copyfiles andfiling
 Provide premiumfinance quotesandprocessnon-moneyendorsements
AON RiskServices,LosAngeles,CA 11/2001-7/2004
Document productionSpecialist
 Issue Certificatesof Insurance,Acordforms asperpolicyrequirements
 Issue Auto identificationcards
 Handle policyrenewals,withuptoas manyas 3,000 Certificate of Insurance
 Maintaine filesforclientswithrequirementsandlimits,includingendorsements
UNUM PROVIDENT, Glendale,CA 8/2000-10/2001
Administrative Assistant
 Received and requestedrecords fromclaimspayers
 Providedstatusof claimstomedical callers
 Paidall medical recordsinvoices;handledreturnedchecks;assistedinthe mailroomandfile
room
EntertainmentSpecialtyInsurance,Glendale,CA 9/1999-05/2000
UnderwritingAssistant
 Processand provide underwritingsupporttothe underwritingdepartment
 Typedand boundnewpolicies,renewals,endorsements,andmaintainedlogsof issuance
 Preparedweeklystatusreports,suchasnew business,renewals,endorsements,audits
 Followedup withclientstoobtainnecessarymissinginformationnecessarytoprocesspolicy
application
Technical Skills
 MicrosoftWindows,Word,Excel andOutlook