1. GOKULAPRABUR
259 / 5th main road
Vignarajapuram ,
Vengaivasal,Chennai-73.
Mobile: 9944080409
E-mail -gockul@gmail.com
OBJECTIVE :
A Software Professional in an organization where innovation, quality and hard work would
be appreciated and would lead to a niche of a career.
EDUCATIONAL BACKGROUND:
 MSC in Software Engineering from Muthayammal Engineering College, Rasipuram with 70% in
November 2010.
 HSC Passed in second class, 52.66% from Kandaswami Kandar Matriculation Higher Secondary
School, Namakkal in July 2004.
 SSLC Passed in First class, 63.27% from Kandaswami Kandar Matriculation & Higher Secondary
School, Namakkal in March 2002.
TECHNICAL REVELATION :
Languages : C, C++, C#,
Operating System : Windows, MAC
EXPERIENCE:
COMPANY: UST Global Infrastructure Analyst from (Dec 14 ,2015 to till date)
Client: Manpower Group North American IT
Roles and Responsibilities:
 Handling NAIT Helpdesk
 Provide Tier1 Support for Manpower Group Employees.
 Maintain the AHT of 15 Minutes and follow the metrics.
 Installation and troubleshooting the outlook 2010
 Adding the computer to the domain, resetting the password.
 Add the network printer to the end users (Ricoh Aficio).
 Trouble shooting the laptop hardware problem
 Creating Request and Incident in SDM ( IT Service Desk Manager ) after first point of
analysis on tickets , assigning themto L2/L3 support teams.

2. COMPANY: Sutherland Global Service From ( Jan 4, 2011 to Dec 2, 2015)
Designation: Level 2 -Senior Consultant
Roles and Responsibilities:
 Trained in Installing ,un-Installing & troubleshooting for McAfee in Tablets, Windows10 &
MAC OS.
 Downloading and updating latest software, firmware, drivers for various McAfee related
issues and non-McAfee related issue.
 Navigating customers through the computer and also educating them for all their technical
queries.
 Analyzed the customer requirements and providing the technical support.
KEY SKILLS :
 Comprehensive problem solving abilities.
 Ability to deal with people diplomatically.
 Willingness to learn team facilitator hard worker.
 Concern for Order and Quality.
PERSONAL PROFILE :
Name : Gokulaprabu R
Date of Birth/Age : 1.11.1986 / 29 Years
Father’s Name : Radhakrishnan R
Sex / Marital Status : Male / Single
Nationality : Indian
Languages Known : English, Tamil and Telugu
Hobbies : Playing cricket, Creating Aquarium
Permanent Address : No-134/48 Main Road,
Ramavaram Pudhur ,
Namakkal-637001.
The above statements are true to the best of my knowledge and belief.
Place: Chennai Gokulaprabu R