1. Harahan, LA 70123
Home: 504-738-7451 • Cell: 504-487-0259 • email: Gilross2016@outlook.com
I have 31 years’ experience in Louisiana automobile claims, specializing in auto bodily
injury and litigation management. As a result of my extensive experience in this field, I am
able to interpret claims from both defendant and plaintiff perspectives.
I practice a team oriented management approach, utilizing the strengths of each
individual employee. This practice has always built strong teams, while yielding very
positive employee opinion results.
As of October 31st
, 2016 I have retired from State Farm Insurance. Due to reorganization
and consolidation of claim offices, transferring was necessary for continued employment. I
opted for retirement in lieu of relocation, but would like to continue working.
I retain all benefits as per my retirement, so healthcare will not be required from future
employers. I am in good health and have not missed work due to illness on over 20
years.
Attached is my resume’ detailing my 31 years with State Farm. It outlines my work
experience and areas of specialty. If I could be an asset to your organization, I would be
interested in meeting and discussing further.
Sincerely,
Gil Ross, Jr.
Auto Claim Superintendent (retired)
State Farm Mutual Automobile Insurance Company

2. Harahan, LA 70123
Home: 504-738-7451 • Cell: 504-487-0259 • email: Gilross2016@outlook.com
Professional Summary
Associate in Claims designation in June of 1989
Associate in Management designation in July of 1993
3 Parts of CPCU
Skills
● Louisiana Insurance Adjusters License
● Insurance policy coverage knowledge
● Administrative background
● Accident scene investigations
● Knowledge of LA tort law
● Policy investigations
● Valuation knowledge
● Legal proceedings knowledge
● 29 years in management
Work History
02/1992 to 10/2016
Auto Claim Superintendent - State Farm Mutual Automobile Insurance Co.
● Supervised a team varying from 6 to 11 claim representatives responsible for 1st
and 3rd
party
injury claims as well as litigation.
● Assigned all new litigation to defense counsel.
● Supervised and assigned the handling of all bad faith litigation to counsel.
● From 2006 to 2012, my team handled “complex” claims for the state of Louisiana.
These claims included, but were not limited to, every auto fatality in the state involving a State
Farm insured as well as any serious injuries resulting in excess exposure.
● Exercised knowledge of Louisiana jurisprudence in auto tort law.
● Exercised knowledge of Louisiana injury quantum evaluations.
● Attended trials when required.
● Utilized judicious use of surveillance on questionable claims.
● Interfaced with defense counsel and claim representative throughout the litigation process.
● Managed inquiries from insureds in regards to litigation processes.
● Maintained a respected and motivational management style.
● Employee opinion surveys consistently revealed very positive results from supervised team.
● Responsible for employee evaluations on a semi annual basis.

3. 12/1989 to 1/1992
Asst. Claim Superintendent State Farm Mutual automobile Insurance Co.
● Supervised a team of 6 claim representatives who handled 1st
and 3rd
party property damage
claims.
● Responsible for employee evaluation on semi annual basis.
● Managed and resolved all customer complaints and / or inquiries.
● Exercised comprehensive knowledge of State Farm Auto policy.
● Supervised catastrophe operations when required.
● Exercised comprehensive understanding of Louisiana tort law.
06/1988 to 12/1989
Claim Supervisor State Farm Mutual Automobile Insurance Co.
● Supervised a team of 5 estimators and the daily operation of the drive in estimatics facility.
● Responsible for field estimators daily route assignments.
● Maintained current industry knowledge on auto repair and technique.
● Called on local auto repair facilities to conduct labor rate surveys.
● Established performance goals for all auto estimators.
● Responsible for employee evaluations on a semi annual basis.
09/1985 to 06/1988
Auto Claim Representative State Farm Mutual Automobile Insurance Co.
● Investigated, evaluated and negotiated claims. Including total losses, salvage, subrogation, 1st
and 3rd
party property damage, 1st
and 3rd
party injury claims, and litigation.
● Responded to inquiries posed by insureds and related counsel.
● Resolve customer questions regarding deductibles.
● Maintained contact with claimants and attorney to determine treatment status.
● Trained and advised other claim staff members on handling and evaluation of injury claims.
● Investigated claims that involve suspected and potential fraudulent activities.
● Documented all investigative activities and presented reports to management.
● Substantiated legitimate claims and following protocol to deny unjustified claims.
● Partnered with legal counsel on litigation cases.
● Evaluated insurance policies and analyze damages.
Education
Bachelor of Arts – Communications, University of New Orleans 1979