1. GERMAN GÓMEZ M Home (+506) 2274-1859 /Cell Phone (+506) 8335- 4439
german.ggomez@gmail.com , ger_gomez@hotmail.com
QUALIFICATIONS
Hands-on, results-oriented professional with more than 18 years of business & computer-related success,
with recent experience in regional and global management roles. Background includes technical proficiency,
business savvy leader and management professional. Proven leadership’s capabilities in cutting IT
maintenance cost, providing workable strategies, and building teams for maximum effectiveness in different
countries in America and Europe for diverse professional fields (Oil&Gas, telecom, Manufacturing, heath,
and Governance). Demonstrated a unique combination of technical and leadership acumen exhibiting
strong interpersonal skills.
CORE COMPETENCES
 Strategic Planning, Project Management, Team Leadership, Contract Negotiations, Vendor
Relations, Budgeting, Business Development, Service Release Management.

Professional Experience
PROCTER & GAMBLE - 2007-Present
Platform Operation Manager (Service Delivery, Hosting and ERP Supply Chain Landscape)
Overview: Support ongoing operations in NA / LA regions controlling projects, web applications and third
party contracts for core business (SAP and Web platforms). Responsible for interaction with more than 6
suppliers and 25 ongoing projects impacting hundred’s users across 10 global locations.
 Budgetand renewal contracts reviews impacting business operations close to $15 million USD.
 Conductin-depth technical analysis ofall systems,including the governance framework,architecture,and disaster
recovery and business continuity;delivered gap analysis and recommendations,attaining 99% up time.
 Oversaw more than 60 projects of various sizes resulting in an on time on budgetcompletion rate of 96%.
 Point of contact for ongoing Incidents and problem resolution (Global Change ManagementManager / Release
Manager – ITIL roles defined)
 Revise SLA’s documentation as required & requestby vendor – contract revisions from Governance to reflect new
service levels.
CORAL TECHNOLOGIES – 2005 -2007
Business Development and Implementation Manager
Overview: Commercial responsibilities and Project Management ownership for entire solutions
implementation in the company. Responsible and mentor for an internal team (~6 members) and, relation
owner for 12 clients in Costa Rica, Brazil, and Ecuador.
 ClientManagementin Costa Rica, Brazil, and Ecuador – 98% results for customer satisfaction surveys.
 Ad hoc IT solutions implemented successfullyin Costa Rica, Brazil, Ecuador in the tourist area.
 Successful sales and implementations (E2E) for 8 initiatives in the firstnine months in the company.
 Business process re-design documentation owner generating saving 25% in the overall companyoperation
processes.
GBM COSTA RICA (IBM re-sales) – 2003 -2004
Platinum Account Manager

2. Overview: IT Business consultant and Sales representative in the Costa Rica National Electricity Institute
(ICE) and banking companies in Costa Rica (National Bank of Costa Rica, ATH, Bancredito and
DAVIVIENDA Bank)
 Effective client Managementportfolio execution positioning ITinitiatives and generating $5 million USD forecast
portfolio ( $800K revenue generated in 6 months in one single client)
EUROPA MANAGEMENT CONSULTING & SCHULUMBER SEMA -1999 - 2003
International IT Senior Business Consultant
Overview: Program / Project Manager for IT implementations. Strategic planning responsibilities in different
countries Spain, Ecuador, Brazil, Mexico, Costa Rica, Venezuela, and Guatemala.
 IT Strategic plan leader – 90% of conceptualization and adoption ofrecommendations in Costa Rica and
Guatemala Governmentinstitutions
 Costa Rica Supreme Election Court(TSE),
 Guatemala Judicial Organism (World Bank project),
 Costa Rica Service Provider entity (RACSA), Costa Rica National transportministry(MOPT).
 Business Development Manager in PDVSA Data Managementproject(Venezuela Petroleum company) –
managing initiatives and investmentopportunities for $150 million USD (5 years plan).
 Expert and leader for conceptualization and implementation for Fraud oil control system (e- gas station) in
PEMEX ( Mexico Petroleum company) generating monthlysavings about$7 million USD (total investmentin 5000
oil station services $100 million USD total budgetproject2001-2002)
 Sales Management representative in Mexico North region (Tampico,Veracruz, Poza Rica, Reynosa) generating
$4 million USD initiatives portfolio (2003).
 Y2K project – migration systems and applications update in Madrid, Spain – Responsible to coordinate and
manage 3 party relationship in the INSALUD ( Spain Health Services – not included Barcelona 1999-2000)
 Senior consultant in charge to recommend new infrastructure application service model in Costa Rica Energy
Ministry (ICE) – success migration server (mainframe for billing).
 Senior consultant in Brazil to analyze and implementnew operative procedures in Terra Network Brazil.
Integration services in 2 locations Porto Alegre and Sao Paulo (auditand modernization processes).90% process
adopted.
 IT Leader for evaluation,selection and acquisition ofBilling software and new CRMplatform in Terra Network
Mexico. Tool adopted based on recommendations. Projects executedon time and budget defined.
Technical Skill and Academic Information
Master Degree – Computer Science and Information technology Costa Rica University (UCR) – 1999.
Computer Engineer (Bachelor Degree) – ULACIT (Latin America Science and Technology University –
Costa Rica) -1996.
TIVOLI Software (Tivoli on demand Automation, IBM Infrastructure Management Family – GBM Center -
2004).
Development of WAP applications using WML Language and WebSphere tools kit of IBM.
ITIL foundations Procter & Gamble internal university 2009
XML , HTML , JAVA Procter & Gamble 2014.
Languages
Spanish Excellent
English Good +
Portuguese Basic