Risk and compliance are two of the greatest challenges for enterprises today. Genpact's research shows where to focus to solve these challenges at scale and cost effectively.

1. DESIGN ∙ TRANSFORM ∙ RUN
RESEARCH INSIGHTS
v1.0 (June 2015)
Advanced operating models’ impact on
enterprises’ risk and compliance challenge

2. DESIGN • TRANSFORM • RUN 2© 2015 Copyright Genpact. All Rights Reserved.
Risk and compliance: two of the greatest enterprise challenges need
operational excellence to be solved at scale and cost effectively
RISK AND COMPLIANCE ► BY FUNCTION ► ALL INDUSTRIES
% of respondents from
various functions stating
challenge as among the
'Top 3‘ for their company
n=912 executives from a survey commissioned by Genpact with an independent research firm
Banking, insurance and capital markets
Healthcare and Life Sciences
Consumer goods, manufacturing and high tech
0 10 20 30 40 50 60 70 80
Compliance
Risk
Procurement
Marketing
Operations
Risk
Finance

3. DESIGN • TRANSFORM • RUN 3© 2015 Copyright Genpact. All Rights Reserved.
0
15
30
45
60
75
90
15 30 45 60 75 90
Sourcing/category mgmt.
Supplier risk and performance mgmt.
Procurement MDM
Retirement services
O2C
Loan underwriting and origination
KYC and AMLDodd Frank compliance
Stress testing
Basel implementation
Marketing analytics
Marketing automation and campaign mgmt.
FP&A
Supplier risk and performance mgmt.
Procurement MDM
Supplier risk and performance mgmt.
Multi-channel marketing and customer engagement
P2P
O2C
Medical and regulatory affairs
Clinical development
Multi-channel customer engagement
Risk mgmt.
Auto finance
P&C agency support
P&C commercial underwriting
P&C personal claims
Multi-channel customer mgmt.
AML
Equipment finance
Actuarial & claims analysis
Personal policy admin/underwriting
Life insurance originations
Life insurance customer serviceLife insurance agency support
Impact on risk and compliance varies by type of activities; anti-
money laundering and supplier risk management rank highest
RISK AND COMPLIANCE ► FUNCTIONAL AREA IMPACT ► ALL INDUSTRIES
n=912 senior executives from a survey
commissioned by Genpact with an independent research firm
*% of executives from the function that state that the functional area impacts the challenge
Impactoffunctionalarea*on
compliancechallenge
Impact of functional area* on risk challenge
Banking, insurance
and capital markets
Healthcare and Life
Sciences
Consumer goods,
manufacturing and
high tech
Finance
Procurement
Marketing
Core operations
Risk
LEGEND
INDUSTRY
FUNCTIONS


4. DESIGN • TRANSFORM • RUN 4© 2015 Copyright Genpact. All Rights Reserved.
Reimagining functions through advanced operating models
helps address risk and compliance challenges
RISK AND COMPLIANCE ► OPERATING MODEL INTIATIVES
Anti money laundering
Risk management
Medical and regulatory affairs
Supplier risk
Procurement MDM
Know your customer
Procurement MDM
Supplier risk
Marketing MDM
Banking, insurance
and capital
markets
Healthcare and Life
Sciences
Consumer goods,
manufacturing and
high tech
Business
process
re-engineering
Radically
improved
use of
technology
33 424082
46 345172
Risk and
compliance
impact
index*
% of respondents stating the initiative can
have a material impact on the functional area
BPO or
SSC or
hybrid1
46
57
28 6043
40
4828
4682
87
69
45 41 3872
60 464057
48462875
60414554
Top 3 functional areas by industry
*Risk and compliance impact Index combining stated importance of risk and
compliance challenges and stated ability of the functional area to address them
1 BPO – Business Process Outsourcing, SSC – Shared Services
n=912 executives from a survey commissioned
by Genpact with an independent research firm

5. DESIGN • TRANSFORM • RUN 5© 2015 Copyright Genpact. All Rights Reserved.
About Genpact
Genpact (NYSE: G) stands for “generating business impact.” We design, transform, and run intelligent business operations including those that are complex
and specific to a set of chosen industries. The result is advanced operating models that support growth and manage cost, risk, and compliance across a range
of functions such as finance and procurement, financial services account servicing, claims management, regulatory affairs, and industrial asset optimization.
Our Smart Enterprise Processes (SEPSM) proprietary framework helps companies reimagine how they operate by integrating effective Systems of
EngagementTM, core IT, and Data-to-Action AnalyticsSM. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. We have
grown to over 70,000 people in 25 countries with key management and a corporate office in New York City. Behind our passion for process and operational
excellence is the Lean and Six Sigma heritage of a former General Electric division that has served GE businesses for more than 16 years.
For more information, visit www.genpact.com.
Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.
© 2015 Copyright Genpact. All Rights Reserved.
Genpact Research Institute
The Genpact Research Institute is a
specialized think tank harnessing the
collective intelligence of Genpact – as
the leading business process service
provider worldwide - its ecosystem of
clients and partners, and thousands of
process operations experts. Its
mission is to advance the “art of the
possible” in our clients’ journey of
business transformation and adoption
of advanced operating models.
www.genpact.com/research-institute