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Keeping	
  It	
  Real	
  
Experience-­‐Driven	
  Travel	
  
Opportuni4es	
  for	
  
Nevada	
  
	
  
May	
  21,	
  2015	
  
	
  
SUPER	
  IMPRESSIVE	
  NUMBERS	
  
✓ $263b	
  (B!)	
  annually	
  in	
  2013,	
  up	
  from	
  $89b	
  in	
  2009	
  
✓ 36	
  years	
  old	
  –	
  Mature	
  Millennial	
  
✓ 4-­‐year	
  degree	
  
✓ $46,800	
  avg.	
  income	
  
✓ $947	
  per	
  trip,	
  excluding	
  airfare	
  and	
  gear	
  –	
  10	
  days	
  
BIG	
  PICTURE:	
  Experience-­‐Driven	
  Adventure	
  Travelers	
   	
  	
  
	
  	
  
EXPERIENCE-­‐DRIVEN	
  TRAVELERS	
  LOVE	
  WHAT	
  NEVADA	
  OFFERS	
  
✓ Millennials	
  significantly	
  more	
  likely	
  to	
  explore	
  
✓ New	
  cultures	
  
✓ Enhancing	
  relaYonships	
  
✓ New	
  cuisines	
  
✓ Pursuing	
  hobby	
  or	
  sport	
  
EXPERIENCE-­‐DRIVEN	
  ADVENTURE	
  TRAVELERS:	
  Who	
  Are	
  They?	
  
	
  	
  
THE	
  ERA	
  OF	
  THE	
  ‘EXPERIENCE	
  ECONOMY’	
  
	
  
Agrarian	
  Economy	
  
	
   	
   	
  ↓	
  
Goods-­‐based	
  Economy	
  =	
  tangible	
  
	
   	
   	
  ↓	
  
Service	
  Economy	
  =	
  intangible	
  
	
   	
   	
  ↓	
  
Experience	
  Economy	
  =	
  memorable	
  
	
  
THE	
  EXPERIENCE	
  ECONOMY 	
  	
  
AUTHENTIC:	
  
ü  Of	
  undisputed	
  origin	
  or	
  authorship;	
  genuine	
  
ü  Accurate	
  in	
  representaYon	
  of	
  the	
  facts;	
  trustworthy;	
  
reliable	
  
KEEPING	
  IT	
  REAL
FIVE	
  GENRES	
  OF	
  AUTHENTICITY	
  
	
  
ü  Natural	
  
	
  
ü  Original	
  
ü  ExcepYonal	
  
ü  ReferenYal	
  
ü  InfluenYal	
  
	
  
	
  
FIVE	
  GENRES	
  OF	
  AUTHENTICITY*	
  
*	
  From	
  “Authen0city”	
  by	
  Jim	
  Gilmore	
  and	
  Joe	
  Pine	
  
ICEHOTEL	
  –	
  Jukkasjärvi,	
  200km	
  North	
  of	
  the	
  ArYc	
  Circle	
  
REAL	
  PEOPLE	
  –	
  Grand	
  Canyon	
  and	
  FlightLinez	
  Bootleg	
  Canyon	
  
NATIONAL	
  COWBOY	
  POETRY	
  GATHERING	
  
It’s	
  a	
  gathering,	
  not	
  a	
  fesYval	
  
	
  
It’s	
  about	
  contemporary	
  western	
  ranching	
  life,	
  not	
  the	
  Old	
  
West	
  
	
  
As	
  with	
  life,	
  it’s	
  dynamic	
  and	
  changes	
  
	
  
	
  
CULTURE	
  FIRST,	
  STRATEGY	
  SECOND	
  	
  
•  Every	
  person	
  on	
  your	
  team	
  defines	
  who	
  your	
  company	
  is	
  
•  Culture	
  is	
  a	
  core	
  asset,	
  just	
  as	
  important	
  as	
  customers	
  
•  “Culture	
  eats	
  strategy	
  for	
  breakfast”	
  –	
  Peter	
  Drucker	
  
	
  
	
  
CULTURE	
  CAN’T	
  BE	
  FAKED	
  	
  
THINK	
  LEMONADE	
  —	
  Loneliest	
  Road	
  in	
  America 	
  	
  
TOP	
  TRAVEL	
  COMMUNITIES:	
  
*	
  2013	
  MMGY	
  Global/Harrison	
  Group	
  Portrait	
  of	
  American	
  Travelers	
  
•  TripAdvisor	
  (67%)	
  
•  Facebook	
  (32%)	
  
•  YouTube	
  (19%)	
  
•  Frommer’s	
  (14%)	
  
•  Google+	
  (13%)	
  
•  Fodor’s	
  (13%)	
  
•  Lonely	
  Planet	
  (12%)	
  
•  Twiuer	
  (9%)	
  
•  Pinterest	
  (9%)	
  
•  Instagram	
  (6%)	
  
WHAT	
  ARE	
  THEY	
  LOOKING	
  AT?	
  —	
  Top	
  Info	
  Sources 	
  	
  
CULTIVATING	
  YOUR	
  TRIBE	
  	
  
MARKETING	
  IS	
  INHERENTLY	
  INAUTHENTIC	
  
	
  
ü  Corporate	
  BS	
  will	
  send	
  your	
  customers	
  running	
  
ü  Be	
  clear	
  and	
  concise	
  
ü  Be	
  transparent	
  	
  
ü  Align	
  your	
  markeYng	
  messages	
  to	
  your	
  brand	
  	
  
ü  	
   Alignment	
  starts	
  with	
  understanding.	
  
ü  	
   Understanding	
  starts	
  with	
  communicaYon	
  .	
  
ü  	
   Figure	
  out	
  your	
  core	
  brand	
  values,	
  then	
  hammer	
  it	
  home.	
  
	
  	
  
FIND	
  YOUR	
  VOICE	
  
EXAMPLES?	
  	
  
•  Rewarding	
  people	
  only	
  for	
  good	
  reviews	
  
•  Taking	
  down	
  bad	
  reviews	
  or	
  negaYve	
  posts	
  on	
  social	
  media	
  
•  Implying	
  “resort-­‐like”	
  when	
  it	
  isn’t	
  or	
  “luxury”	
  when	
  it	
  isn’t	
  
•  Green-­‐washing	
  
	
  
HOW	
  NOT	
  TO	
  DO	
  IT	
  —	
  Be	
  Human,	
  Be	
  Honest 	
  	
  
ü  Don’t	
  say,	
  just	
  be!	
  	
  
ü  Forget	
  monitoring,	
  try	
  listening	
  
ü  Share	
  a	
  real	
  backstory	
  –	
  and	
  it	
  doesn’t	
  have	
  to	
  be	
  preuy	
  
ü  Find	
  your	
  accidental	
  spokespeople	
  
ü  Demonstrate	
  your	
  humanity	
  
ü  Engage	
  instead	
  of	
  counYng	
  impressions	
  
DOs	
  &	
  DON’Ts	
  
DO…	
  	
  
ü  IdenYfy	
  your	
  audience	
  	
  
ü  Speak	
  with,	
  not	
  at	
  them	
  
ü  Match	
  your	
  messages	
  and	
  voice	
  across	
  all	
  communicaYons	
  
ü  Learn	
  the	
  vernacular	
  and	
  use	
  it	
  
ü  Make	
  yourself	
  an	
  expert	
  on	
  the	
  subject/acYvity,	
  not	
  just	
  on	
  your	
  
product	
  or	
  desYnaYon	
  
ü  Hire	
  a	
  pro!	
  	
  
	
  
DOs	
  &	
  DON’Ts	
  
DON’T…	
  
ü  Sell	
  out	
  to	
  stakeholders’	
  wishes	
  or	
  naysayers’	
  criYcism	
  
ü  Hire	
  actors	
  when	
  you	
  have	
  the	
  real	
  thing	
  
ü  Try	
  to	
  be	
  all	
  things	
  to	
  all	
  people	
  
ü  Forget	
  your	
  audience	
  
	
  
DOs	
  &	
  DON’Ts	
  
GRAVEL + NEVADA :: GRAVELNEVADA
ü Develop statewide network around
Nevada’s vast network of gravel roads.
ü Build tourism initiative that invites and
inspires adventure cyclists to explore the
Silver State by bicycle.
NEVADA GROWN - GravelNevada
ü Non-event: Distinct from
other “gravel” products,
particularly midwest group
gravel rides
GRAVELNEVADA	
  PRODUCT	
  DEVELOPMENT	
  OVERVIEW	
  	
  
Tiered	
  program,	
  based	
  upon	
  cyclists	
  demographics	
  and	
  psychographics:	
  
Tiered	
  Distances:	
  	
  
o  Easy	
  (+/-­‐5	
  miles,	
  1-­‐2	
  hrs.)	
  
o  Medium	
  (+/-­‐50	
  miles,	
  4-­‐6	
  hrs.)	
  
o  Extreme	
  (+/-­‐150	
  miles,	
  mulY-­‐day)	
  
	
  	
  
Defined	
  Adventures:	
  	
  
o  Pleasure	
  Rides	
  
o  Fishing	
  Rides	
  
o  Adventure	
  Rides	
  
o  HunYng	
  Rides	
  
o  Birding	
  Rides	
  
o  Ghost	
  Town	
  Rides	
  
o  Hot	
  Springs	
  Rides	
  
o  Camping	
  Rides	
  
GRAVELNEVADA:	
  The	
  Goods	
  
GRAVELNEVADA:	
  The	
  Goods	
  –	
  Lamoille	
  Canyon	
  Run	
  
GRAVELNEVADA:	
  The	
  Goods	
  —	
  AusYn	
  Area	
  Run	
  	
  
GRAVELNEVADA:	
  The	
  Goods	
  —	
  Ash	
  Springs	
  Run	
  
GRAVELNEVADA	
  PRODUCT	
  
Development	
  Punch	
  List	
  	
  
✓  Determine	
  stakeholders	
  
o  NDOT	
  
o  TravelNevada	
  
o  NDOW	
  
o  State	
  Parks	
  
o  Dept.	
  Health	
  &	
  Human	
  Services	
  
o  BLM	
  
o  IMBA?	
  
o  Cycling	
  evangelists	
  (statewide)	
  
	
  
✓  Gather/analyze	
  primary	
  and	
  
secondary	
  research	
  to	
  determine	
  
validity	
  of	
  concept	
  
✓  Finalize	
  routes	
  based	
  upon	
  
Adventure	
  types	
  
GRAVELNEVADA:	
  FoundaYon	
  Building	
  and	
  What’s	
  Next	
  
GRAVELNEVADA	
  –	
  PUNCH	
  LIST	
  
Determine/Develop	
  
	
  
✓  MarkeYng	
  campaign	
  
✓  Budgets	
  
✓  Map	
  and	
  mobile	
  applicaYon	
  
✓  Public	
  relaYons	
  media	
  outlets	
  
✓  Publicity/tour	
  operator	
  fam	
  tours	
  	
  
✓  Website	
  
✓  Photography	
  and	
  video	
  library	
  
✓  IdenYfy	
  and	
  network	
  with	
  appropriate	
  cycling	
  related	
  
events	
  and	
  acYviYes	
  to	
  promote	
  GravelNevada	
  
FOUNDATION	
  BUILDING	
  GravelNevada:	
  Next	
  
INTERMISSION
BETHANY	
  DRYSDALE	
  –	
  DIR.	
  OF	
  PUBLIC	
  RELATIONS	
  
BDRYSDAY@TRAVELNEVADA.COM	
  
(775)	
  687-­‐0647	
  
	
  
GREG	
  FINE	
  –	
  DIR.	
  OF	
  MARKETING	
  
GFINE@TRAVELNEVADA.COM	
  	
  
(775)	
  687-­‐0644	
  
	
  
	
  
LET’S	
  TALK!	
  

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Experience Nevada's Vast Network of Gravel Roads with GravelNevada

  • 1. Keeping  It  Real   Experience-­‐Driven  Travel   Opportuni4es  for   Nevada     May  21,  2015    
  • 2. SUPER  IMPRESSIVE  NUMBERS   ✓ $263b  (B!)  annually  in  2013,  up  from  $89b  in  2009   ✓ 36  years  old  –  Mature  Millennial   ✓ 4-­‐year  degree   ✓ $46,800  avg.  income   ✓ $947  per  trip,  excluding  airfare  and  gear  –  10  days   BIG  PICTURE:  Experience-­‐Driven  Adventure  Travelers          
  • 3. EXPERIENCE-­‐DRIVEN  TRAVELERS  LOVE  WHAT  NEVADA  OFFERS   ✓ Millennials  significantly  more  likely  to  explore   ✓ New  cultures   ✓ Enhancing  relaYonships   ✓ New  cuisines   ✓ Pursuing  hobby  or  sport   EXPERIENCE-­‐DRIVEN  ADVENTURE  TRAVELERS:  Who  Are  They?      
  • 4. THE  ERA  OF  THE  ‘EXPERIENCE  ECONOMY’     Agrarian  Economy        ↓   Goods-­‐based  Economy  =  tangible        ↓   Service  Economy  =  intangible        ↓   Experience  Economy  =  memorable     THE  EXPERIENCE  ECONOMY    
  • 5. AUTHENTIC:   ü  Of  undisputed  origin  or  authorship;  genuine   ü  Accurate  in  representaYon  of  the  facts;  trustworthy;   reliable   KEEPING  IT  REAL
  • 6. FIVE  GENRES  OF  AUTHENTICITY     ü  Natural     ü  Original   ü  ExcepYonal   ü  ReferenYal   ü  InfluenYal       FIVE  GENRES  OF  AUTHENTICITY*   *  From  “Authen0city”  by  Jim  Gilmore  and  Joe  Pine  
  • 7. ICEHOTEL  –  Jukkasjärvi,  200km  North  of  the  ArYc  Circle  
  • 8. REAL  PEOPLE  –  Grand  Canyon  and  FlightLinez  Bootleg  Canyon  
  • 9. NATIONAL  COWBOY  POETRY  GATHERING   It’s  a  gathering,  not  a  fesYval     It’s  about  contemporary  western  ranching  life,  not  the  Old   West     As  with  life,  it’s  dynamic  and  changes      
  • 10. CULTURE  FIRST,  STRATEGY  SECOND     •  Every  person  on  your  team  defines  who  your  company  is   •  Culture  is  a  core  asset,  just  as  important  as  customers   •  “Culture  eats  strategy  for  breakfast”  –  Peter  Drucker       CULTURE  CAN’T  BE  FAKED    
  • 11. THINK  LEMONADE  —  Loneliest  Road  in  America    
  • 12. TOP  TRAVEL  COMMUNITIES:   *  2013  MMGY  Global/Harrison  Group  Portrait  of  American  Travelers   •  TripAdvisor  (67%)   •  Facebook  (32%)   •  YouTube  (19%)   •  Frommer’s  (14%)   •  Google+  (13%)   •  Fodor’s  (13%)   •  Lonely  Planet  (12%)   •  Twiuer  (9%)   •  Pinterest  (9%)   •  Instagram  (6%)   WHAT  ARE  THEY  LOOKING  AT?  —  Top  Info  Sources    
  • 14.
  • 15. MARKETING  IS  INHERENTLY  INAUTHENTIC     ü  Corporate  BS  will  send  your  customers  running   ü  Be  clear  and  concise   ü  Be  transparent     ü  Align  your  markeYng  messages  to  your  brand     ü    Alignment  starts  with  understanding.   ü    Understanding  starts  with  communicaYon  .   ü    Figure  out  your  core  brand  values,  then  hammer  it  home.       FIND  YOUR  VOICE  
  • 16. EXAMPLES?     •  Rewarding  people  only  for  good  reviews   •  Taking  down  bad  reviews  or  negaYve  posts  on  social  media   •  Implying  “resort-­‐like”  when  it  isn’t  or  “luxury”  when  it  isn’t   •  Green-­‐washing     HOW  NOT  TO  DO  IT  —  Be  Human,  Be  Honest    
  • 17. ü  Don’t  say,  just  be!     ü  Forget  monitoring,  try  listening   ü  Share  a  real  backstory  –  and  it  doesn’t  have  to  be  preuy   ü  Find  your  accidental  spokespeople   ü  Demonstrate  your  humanity   ü  Engage  instead  of  counYng  impressions   DOs  &  DON’Ts  
  • 18. DO…     ü  IdenYfy  your  audience     ü  Speak  with,  not  at  them   ü  Match  your  messages  and  voice  across  all  communicaYons   ü  Learn  the  vernacular  and  use  it   ü  Make  yourself  an  expert  on  the  subject/acYvity,  not  just  on  your   product  or  desYnaYon   ü  Hire  a  pro!       DOs  &  DON’Ts  
  • 19. DON’T…   ü  Sell  out  to  stakeholders’  wishes  or  naysayers’  criYcism   ü  Hire  actors  when  you  have  the  real  thing   ü  Try  to  be  all  things  to  all  people   ü  Forget  your  audience     DOs  &  DON’Ts  
  • 20. GRAVEL + NEVADA :: GRAVELNEVADA ü Develop statewide network around Nevada’s vast network of gravel roads. ü Build tourism initiative that invites and inspires adventure cyclists to explore the Silver State by bicycle. NEVADA GROWN - GravelNevada ü Non-event: Distinct from other “gravel” products, particularly midwest group gravel rides
  • 21. GRAVELNEVADA  PRODUCT  DEVELOPMENT  OVERVIEW     Tiered  program,  based  upon  cyclists  demographics  and  psychographics:   Tiered  Distances:     o  Easy  (+/-­‐5  miles,  1-­‐2  hrs.)   o  Medium  (+/-­‐50  miles,  4-­‐6  hrs.)   o  Extreme  (+/-­‐150  miles,  mulY-­‐day)       Defined  Adventures:     o  Pleasure  Rides   o  Fishing  Rides   o  Adventure  Rides   o  HunYng  Rides   o  Birding  Rides   o  Ghost  Town  Rides   o  Hot  Springs  Rides   o  Camping  Rides   GRAVELNEVADA:  The  Goods  
  • 22. GRAVELNEVADA:  The  Goods  –  Lamoille  Canyon  Run  
  • 23. GRAVELNEVADA:  The  Goods  —  AusYn  Area  Run    
  • 24. GRAVELNEVADA:  The  Goods  —  Ash  Springs  Run  
  • 25. GRAVELNEVADA  PRODUCT   Development  Punch  List     ✓  Determine  stakeholders   o  NDOT   o  TravelNevada   o  NDOW   o  State  Parks   o  Dept.  Health  &  Human  Services   o  BLM   o  IMBA?   o  Cycling  evangelists  (statewide)     ✓  Gather/analyze  primary  and   secondary  research  to  determine   validity  of  concept   ✓  Finalize  routes  based  upon   Adventure  types   GRAVELNEVADA:  FoundaYon  Building  and  What’s  Next  
  • 26. GRAVELNEVADA  –  PUNCH  LIST   Determine/Develop     ✓  MarkeYng  campaign   ✓  Budgets   ✓  Map  and  mobile  applicaYon   ✓  Public  relaYons  media  outlets   ✓  Publicity/tour  operator  fam  tours     ✓  Website   ✓  Photography  and  video  library   ✓  IdenYfy  and  network  with  appropriate  cycling  related   events  and  acYviYes  to  promote  GravelNevada   FOUNDATION  BUILDING  GravelNevada:  Next  
  • 28. BETHANY  DRYSDALE  –  DIR.  OF  PUBLIC  RELATIONS   BDRYSDAY@TRAVELNEVADA.COM   (775)  687-­‐0647     GREG  FINE  –  DIR.  OF  MARKETING   GFINE@TRAVELNEVADA.COM     (775)  687-­‐0644       LET’S  TALK!