Management - Assessing (5)
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A Management programme for Life Path Trust. Assessing is the next stage in the cycle of management and is the first of four phases that repeat until management is no longer needed. In Life Path Trust a key outcome we support citizens to achieve is independence. To help understand how independent people are we have developed an outcome star for independence. This is a vital assessment tool and this session covers its importance not just for the citizen and planning their support but also as a management tool for the organisation. The session also explores how the outcome star concept can be applied to assessing staff and supporting them to develop skills.
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Management - Assessing (5)
- 1. Session 5 – May 2014 *
- 2. *
- 4. Assess Plan Do Review Define Match Check ExitReview Life Path Staff Needs Applicants Skills Life Path Support Ability Citizens Needs Learn
- 5. * Focus on customer Focus on organisation Input Process Output Outcome Impact Context Values
- 6. *
- 8. Staff Staff Staff Citizen living on their own * 2 Citizens sharing a flat 5 Citizens sharing a house
- 9. * What people have - what we need Shortlisting Questions
- 10. * *Outcomes Leaflets *Prepare Job descriptions and ideal profile for: *Person centred support co-ordinator *Support worker *Support Ability Test
- 11. * *Everyone comes to every session *Progress on task groups and we all agree it *Understanding of assessment tools *Making the most of assessment tools
- 12. *
- 14. * *Each area to bring the outcome stars for 1 person over 1 year *List what qualification a new staff member could have
- 15. * *Observation *Assessment models *Functional Performance Review *ABS Adaptive Behavioural Scale *STEP *Life Experience Checklist *Star Assessment *Outcome Star
- 16. * *Lets try it
- 17. *
- 18. * *Top 10 skills staff need 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
- 19. *
- 21. *
- 22. * Group Personal
- 23. * *What’s important to me *Learning Log *Personal *Life Path
- 24. *
- 25. Assess Plan Do Review Define Match Check ExitReview Life Path Staff Needs Applicants Skills Life Path Support Ability Citizens Needs Learn
- 26. * *How many staff will you need in October and Why *How many do you need to recruit and when
Editor's Notes
- Observation – what did people see Different perspectives – Internal (to us and personal) - External Preface – Bad news travels quicker and further External feedback - managers have handled situations poorly - team meeting info to board - team leader introduction - support work has been excellent How we move on. Acknowledge that peoples opinions knowing are not always based on fact Show we have heard Take action This course is the action
- Ask group what things are in the overlaps before displaying arrows, Citizen / Systems Citizen / Resource Resource / System
- The journey for citizens and staff are the same and we need to make sure everyone has a good experience of it.
- Look at what outcomes are and where they fit
- Describe how bread has a different outcome and impact depending where you are on the hierarchy
- Reminder to shortlisting / interviews
- How are we doing
- Describe Our expectation of managers
- Complete feeling sheet side 1.
- Why did people arrive tired? How is it for staff going to training after a sleep In?
- What does your research tell us
- Ask people what they think & Flip chart answers
- People do an assessment for themselves Ask for no ticking and record on flip chart. Home – My home has central heating Leisure – I go to the cinema Relationships – I stay overnight with friends at least once a year Freedom – I have a vote in elections Opportunities – I have a pet Now ask people for the percentages Compare to the general population figures What is N=140
- What is it? Get someone to describe The ladder What do the stars you brought tell you and why
- Flip chart skills that people need
- What’s important to me – individuals complete Complete personal learning logs Flip chart group log
- Complete feeling sheet side 2
- Next time we move on to assessing which will include: Citizens – outcomes stars, support needs For staff it will be about induction Feedback
- Next time we will be looking at planning So to get you thinking.