The AB Agri credit management team was awarded Quality in Credit Management (QiCM) accreditation, recognizing their investment in people and systems. AB Agri centralized its credit management function in Peterborough in 2009 and implemented a new ERP system. The QiCM award framework helps drive good practice across key areas like credit policy, compliance, and customer service. Receiving the award shows AB Agri's commitment to developing its credit management team.

1. P “We have continued to invest in
EOPLE are the biggest asset
to any company, the greatest
resource that is central to
every department especially our people and systems, and it was
in a good credit management team.
In recognition of this, the ICM essential that we complimented
launched the QiCM (Quality in Credit
Management) accreditation. The
these with a stretching framework
programme, which is designed to help
drive and recognise good practice,
that takes the credit management
measures the performance of a credit
team across five key units; credit policy,
team to a new level.”
compliance, customer service, personal Frank Anderson, Credit Manager of AB Agri
and professional development and
performance measurement. change management and commercial teams
Most recently Peterborough based programme, a which is important to the AB Agri
AB Agri’s Credit Management team has new Enterprise culture, as strong relationship
been awarded (QiCM) accreditation. Resource management is one of the corner
AB Agri (the Agriculture Group of Planning (ERP) stones of the Company ethos.
Associated British Foods Plc) is one of system was implemented. “The effort and enthusiasm in
the UK’s largest and most successful Frank Anderson of AB Agri views the developing AB Agri’s credit
agribusinesses. Operating along the QiCM award as an integral part of the management team is to be highly
whole of the agri-food supply chain, change process: “We have continued to commended,” adds Chief Executive
the business focuses on helping cereal invest in our people and systems, and Philip King. “To bring in a new team,
and livestock farmers and producers it was essential that we complimented into new offices while improving
to efficiently meet the requirements these with a stretching framework that processes over the last 18 months,
of primary processors, food and drink takes the credit management team to a while still training and advancing their
manufacturers and retailers. new level.” skills set was always a top priority and
In May 2009, the Group centralised Cross divisional input and buy-in is one of the key criteria in the award
the credit management function in to the accreditation process has programme.”
Peterborough from its Devon and provided transparency and improved For further information on the
Yorkshire offices. As part of this large communications between the credit QiCM Award, visit icm.org.uk/qicm
Abi Agri team, back row fleft
to right Sallie Evans, Frank
Anderson (Group Credit
Manager) and front row, left
to right, Simon Driver, Alison
Brown, Leah Kennally, George
Watson, Corinne McLuckie,
Philip King (Chief Executive of
the ICM), Paul Lount (National
Credit Manager), Richard Cloke
(Group Finance Director),
Ann Bennett, receive their
QiCM Award.
UNITS
Credit Policy
Compliance
Customer Service Gain Recognition
Personal & Professional Development Contact us for more information on how
Performance Measurement to apply for QICM and pricing.
Tel: 01780 727273 or email: qicm@icm.org.uk
Empowering the credit profession w w w. i c m . o r g . u k July 2010 33