Shai Berger
Co-Founder & CEO
Fonolo
Webinar:
Fonolo Call-Back Solutions for
Avaya Call Centers
May 29, 2014
2:00 PM ET
Businesses lose
customers
every day by
putting them
on hold.
Good news!
This is an entirely
FIXABLE
problem!
The
solution:
Offer a
call-back.
“Press 1 to get
a call-back from
the next agent.”
8.9
8.5
8.2
8.2
8.1
7.8
6.9
5 6 7 8 9 10
Can't get a human on phone
Many phone steps needed
Long wait on hold
Unhelpful so...
A real-life phone interview
Call-Back Software
for the Call Center
How it Works
Ring! A happy caller is
connected.
Customer presses 1
for a call-back.
Customer relaxes while
Fonolo waits on...
Solutions for All Channels!
In-Call Rescue Mobile Rescue Web Rescue
Deployment in days
Works with equipment
from any vendor
Cloud =
Why Fonolo?
Affordable
Cost scales with usage
=
SaaS
Fonolo is now
part of the Avaya
“Select Product Program”.
Exciting News!
• Service can now be purchased through Avaya
rese...
A real-life phone interview
Register for this free webinar to join
the live Q&A.
May 29, 2014
2:00 PM ET
Register Now!
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Fonolo call back solutions for avaya call centers

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If your company is using an Avaya-based call center you can now purchase Fonolo's call-back solutions through your trusted reseller.

Fonolo's successful completion of Avaya's rigorous compliance testing, combined with our long history of deploying with Avaya call centers means you can be confident our solution will be effective and reliable.

Published in: Software, Business, Education
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Fonolo call back solutions for avaya call centers

  1. 1. Shai Berger Co-Founder & CEO Fonolo Webinar: Fonolo Call-Back Solutions for Avaya Call Centers May 29, 2014 2:00 PM ET
  2. 2. Businesses lose customers every day by putting them on hold.
  3. 3. Good news! This is an entirely FIXABLE problem!
  4. 4. The solution: Offer a call-back. “Press 1 to get a call-back from the next agent.”
  5. 5. 8.9 8.5 8.2 8.2 8.1 7.8 6.9 5 6 7 8 9 10 Can't get a human on phone Many phone steps needed Long wait on hold Unhelpful solution Extras are pitched No apology for unsolved problem Boring hold music or messages Source: Consumer Reports Customer Service Problems That Infuriate People Most (Scale of 0-10, With 10 Being the Most Annoying) Hold-Times are a Top Complaint
  6. 6. A real-life phone interview Call-Back Software for the Call Center
  7. 7. How it Works Ring! A happy caller is connected. Customer presses 1 for a call-back. Customer relaxes while Fonolo waits on hold.
  8. 8. Solutions for All Channels! In-Call Rescue Mobile Rescue Web Rescue
  9. 9. Deployment in days Works with equipment from any vendor Cloud = Why Fonolo? Affordable Cost scales with usage = SaaS
  10. 10. Fonolo is now part of the Avaya “Select Product Program”. Exciting News! • Service can now be purchased through Avaya resellers and distributors. • In-Call Rescue compliance tested on Avaya Aura. • Testing on IPOffice is on the roadmap.
  11. 11. A real-life phone interview Register for this free webinar to join the live Q&A. May 29, 2014 2:00 PM ET Register Now!

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