1. FLORENCE SMITH - Appraisal – 09/03/2016
Employment start date: 13/06/2016
Habitat (concession within Homebase) Truro branch
I have employed Florence at the same time I started my job at Habitat and I feel we
have learn to be “Habitat” together. I am very proud of how far she has gone and
how much she has grown: she has been a real asset for the team.
BEHAVIORAL
Team player: Florence has often volunteered for overtime paid and not paid and
she has never said no when asked to cover another member of staff. From
September 2015 to November 2015 Truro was left with 2 members of staff and
me. We couldn’t have achieved all we had achieved without her covering so many
hours and being so flexible. VERY GOOD
Motivation: Florence is self-driven and self-motivated at all time and leads by
example the rest of the team. OUTSTANDING
Feedback: Florence has showed she is able to accept constructive criticism and
give feedback to other members of the team. She sometimes takes it personal, but
I believe is more out of passion about the job rather than not being able to accept
feedback. GOOD
Ownership and pride: I am confident leaving Florence on her own knowing she
would be able to deal with any situation that could arise or to call the right people
for help. She is proud of her job and she has showed this in more than one
occasion in or out of work. OUTSTANDING
OPERATIONAL
Customer service: Florence has been recognised for her excellent customer
service in numerous occasions. VERY GOOD

2. Training: Florence is on top of Open door training and she takes care of her own
product knowledge. VERY GOOD
Products and company knowledge: Florence has showed in many occasions that
she knows the brand, the company and the products by heart. She shows interest
in learning new things and often it’s her who cascade the information to the rest of
the team. OUTSTANDING
Extra mile: Florence has taken over the VM role and worked way and beyond her
contracted hours or level of service. OUTSTANDING
Appraisal completed by Veronica Jarritt, (maternity cover) manager at Habitat Truro
concession
Score Score
Team Player Very good Customer service Very good
Motivation Outstanding Training Very good
Feedback Good
Products/ company
knowledge Outstanding
Ownership and
pride Outstanding Extra mile Outstanding
Total VERY GOOD Total VERY GOOD
Overall
VERY GOOD