1. Project Management in Six
Sigma: selling the service
Mission: to provide clear and effective ways for preparing contracts for
sale, ensuring proper ways to negotiate deals by finding the right
market, preparing step by step procedures to better working habits as a
sales consultant

2. How to build customer relationships
• It may be hard for someone to learn the tools of the trade. And, I mean selling the service that
may require extensive knowledge and training. At a job place like this one, an individual may need
to learn a few steps before they can feel confident about speaking with their customers. Some of
the suggestions that I provide are real life examples on what I did as a sales consultant and how
you can manage speaking with many different people a day just like I did.
• When I first started, I had little knowledge on speaking with people in the manner that was
required of me. David, the boss at the time encouraged me to practice by myself and read a few
things about what I was offering as service.
• As a start up company, it was hard for me to convince customers on why they should choose our
contract company to repair and restore their roofs. Over time, I managed to understand the
customer and sales consultant relationship and how it was vital to acknowledge this characteristic
when offering services and selling a product.
• The more people I met the more I got used to understanding how to interact appropriately with
customers. It was as if I already knew what they were going to say even before I knocked on their
door to speak with them. I learned to develop a six sense with my job functions. I knew I was
making my way to the top where I needed to be.

3. What is the most difficult part about meeting
new people
• The most difficult part about meeting new people daily was the
constant rejection that I encountered more than others. I invested my
time heavily in going out and engaging with customers and found that
the majority of the people that I met were looking for the right
company to do business with. They didn’t want a new start up
contracting company to let them do business. These customers
wanted a solid roofing company to do business with.
• In order to cope with the stresses of meeting new people, identify
some the similar mistakes that other companies can do too. By
comparing this mistakes, try to speak on behalf of the owner of the
company and get your message clear that your contract company is
looking to successfully build their business.

4. What does it take?
• I learned that working with other companies and finding out what
they do best in order for them to succeed creates a better approach
at helping some businesses to grow.
• It takes a company a lot to be able to land contracts and close deals.
What I have learned is that by doing the business, first, and getting
paid after, is a great way at building a solid network of customers.
And, you’re more likely to get referrals by doing so.
• I found it to be a great way to close a deal on homeowners because
now they have some trust in how the company operates. And, it is
also great for telling customers about how good you do business.

5. How can you offer a better way at offering
services?
• The best strategy that I learned was knowing to compete with other
competitors. For example, understanding the market at the time is
vital to your success in this field. Every company is trying to do the
same thing and that is sell their services. One stands you out from the
rest is being able to communicate effectively with the customer.
Telling them the most important facts about the company and why
you are out there is critical.