Highly recommended english for the hotel and catering industry

Hi hI
ECOMMENDED
Rod Revell & Trish Stott

For permission to reproduce photograph s:
Anthony BI.1ke Photo Library Pkturepoint
Art Directors Rober t Hardmg
BBC Hu lton Picture Library Susan Griggs
London Regiurl<ll Transport Trust Ho use Forte
LEI' Pare Mon taleau, Sucv-en-Brie
Simone Fehlmann, lnspectnce de t'En seigneme nt Technique,
Acadermc de Caen
Janette Samuel, Profcsseur et chcrcheu r en ed ucation
Rose H,1n
~1. Moreau
Ashlev de Satnn. l:o,·oteIlMere urelSofitel Group
Atheriaeum Hotel, London
Bottoms t'p. Wine Su perstore, Oxford
15 :-.;'orth Parad e, Ox ford
H. Brandt, Hotel ~1.1i....tic. Ca niles
Complete Kitchen Equipment ltd, Oxford
Tht' Cotswold Cetcwcv Hott'l, Burford
French Tourist Office, 'u.llldon
Cra pe Ideas, Oxford
Hawkswel l Ho tel, Oxford
Le Pt'tit Blanc, Oxford
Le Ca fe Francais, Headington . Oxford
Le Mancir au", Quatre Saisons . Great ~liIton
Linton Lod ge. Ox ford
Oxford Collegeof Furthe r Education
Salisbu r...s..O",fMd
Spanis hTourist O ffice, London
The Randolph Hotel, Oxford
The Duke of Cambridge. Oxford
The Post Hl'U ~, Hea rhrow
Viking Hotel. York
Whately 11.111 Hotel, Banbury
York College of Arts and Technology: Dept. of
Commu nity Stud ies
Oxford University Press
Great Clarendon Street, Ox ford OX2 bDP
Oxford New York
Athens Auckland Bangkok Bogota Buenos Aires
Calcutta Cepe Town Chennai Dar es Salaa m
Delhi Florence Hoot; Kong Istanbul Karachi
Kuala Lumpur Madrid Melbourne Mexico City
Mumbai Nairobi Pari s Sdo Pau lo Singapore
Taipei Tokyo Toronto War50lw
and associated companies in
Berlin lbadan
Oxfordand Oxfordrllglish are trade ma rks
of Oxford University Press
ISBN 0 19437665 6 (2nd ed ition)
If) Oxford University Press 1988
First pu blished 1988 (reprinted eight times )
New Edition 1994
Seventh impress ion 1999
:"rrlo unauthorized photocopying
All rights reserved . 1':
0 part of this
publication Illdy be reprod uced . stored in a
retrieval sys tem. or transmitted. in any form
or by any mea ns, elec tronic, mechanical.
photoco pying. recording, or otherwise.
without the prior written permi ssion of
Oxford Universi ty !'flOSS.
This book is sold subject to the conditio n Ihat
it shall not, by way of trade or otherwise, OC·
lent, resold, hin-d out, or otherwise circu lated
without tho publisher's prior consent in ilny form
of binding or cover other than thai in which it
is pub lished and withou t <1 similar condition
including this cond ition being imp
osed on
the subsequent pu rchaser.
Phototypeset in News Gothic and
I'alatino by Tradcsp
ools Ltd.
Printed in Hon g Kong
ACKNOWLEDGEMENTS
Illustration s by:
Martin Aitchison
(john Marun & Artists)
[oh n Bendall
Andv B...[o
Ht'le'n Ch.lI"ltnil
Antonia Enthoven
Kevin Jones & Associates
Vanessa Luff
Nigel Paige
Hilar... Saville
Kale Simpson
Han... Tamba
Tl'Chnical Graphics
Paul Thom as
The au thors and publisher would like to thank the follow ing
for the ir advice and assistdmx' in the preparatio n of thi s
course;
The tedching staffs of the:
Lvcee Technique Hotelier, C uya ncou rt
LEI' Co nllans Ste . Honorme, Paris
LEI' Edm ond Rostand . Paris
LEI' jean QUdITe, Paris
Location and studio photography by;
~lartyn Chillmaid Rob Judges Mark Mason
James King-Holmes Garry O'Brien
Food prepared and arranged by: wendy Veal
This boo.. is dt>dicatt>d to the memory of Chris Stott

CONTENTS
UNIT CONTENTS CHART
UNITS 1-28
II
DIALOGUE SCRIPTS
II
MULTILINGUAL WORD LIST
II
ApPENDIX 1 IRREGULAR VERBS
I :
ApPENDIX 2 EXTRA WORD CATEGORIES
lID
ApPENDIX 3 ROLE PLAY INFORMATION
ApPENDIX 4 ALPHABET LISTS

UNIT CONTENTS CHART
UNIT COMMUNICATIVE SITUATION/FUNCTIONS STRUCTURES
AREA
1 Taking phone calls Incoming hotel and res taurant calls Questions with am . could, and
Making simple requests: I'd like
Can/Could I hare ... ? I'd like 10 ...
2 Giving information Hotel and restaurant location , Iacihties, prices Simple Present of be
Id£l1tifying yoursdf: Aly name's . . . There is/are
3 Taking reservations Opening and dosing times Questions with do/docs
Asking for information: ~7Ult time do !fOIl .. . ? Prepositions of time: allon/from/lo
Art"you open .. . ?
• Apologizing Turning down reservations: I'm S4)nyl Short forms of be/dolhtHY
afraiduy ...
5 Receiving guests Guests arriving at hotel reception Possessfve adjectives: my/your etc.
or restaurant: Gmld you fill in this . . . ? Ouesnons on days and dates
I'll showyou to . . .
6 Polite requests In the bar Questions using
and response. Requests and offers maylcanlu'Ouldlsha/lIrould
7 Instructions Mixing a cocktail Im peratives . tal.-elfilllpollr
Instructions in seq uence: firstltht'tllfinally Adverbs of frequen cy
8 Asking for Restaurant - taking orders for aperitifs otthe
information and starters: Are yOIl readyto order? a/some
Would you likea starter]
9 Asking and Restaurant - taking orders for main courses: How?
expla ining 1'1/ hate some . . . Wd Ja,'t'n 'f allY, .. 'f'Ome/any
10 Asking and Restaurant - wine waiter taking orders: Comparing: -er Hum/more .
comparing WlliclJ do you 1
1Tt'!" ? X isdrier than Y. tnantnot as . . . as
11 Prese nting Restaurant - for cheCSl.'/dt'sst'rt!('offet'. Fonnal questions with
information Formal offers and suggestions: sha/llmaylft'ould
Silall I ... ? May I suggt'$f . .. ? U-SS formal with canldo
onlinhiith
12 Re
commending Restaurant - advising guests on wines: Positive and comparative
I callrecommend .. . Haoe .I/OU tried ... ? adjectives with $lightlylratha etc
13 Dealing with Replyin g to requests for items in 1'1/ ••• somekmdanotbertsomemore
requests restaurants: I'll get cnetsometanother.
I' Describing food Chef going th rough menu with trainee: Simple present active and passive
dishes It conta;ns/corlsists of/is mad"of . . . for description
2

UNIT
15
16
17
18
19
20
21
23
24
COMMUNICATIVE
AREA
Dealing with
com plaints (1)
Describing jobs and
workplaces
Explaining and
instructing
Taking an order
on the phone
Aski ng for
clarification
Dealing wi th
phoned req uests
Giving directions
indoors
Giving directions
outside
Offering he lp and
advice
Dealing with
complain ts (2)
UNIT CONTENTS CHART
SITUATION/FUNCTIONS
Guest complaining in a restaurant:
WI' ordered 20 millutesago.
Kitchen - head chef showing new commis
around
Kitchen - chef going over cooking
methods with new commis:
first u't" hate to . .. You mustn't ...
Room service - a guest ordering breakfast
Taking mess.ages: Om 1gia! him a m~sagf?
Hotel reception - reservations by phone:
I'm St>r'Y. 1didn't catch that. Call you spt'ok "I'?
Hotel facilities and services:
TIl(' room needs cleaning. fll send soml'lmt up.
Hall porter and chambermaid directing
g Uf.'Sts-: It's on tht . . . Take tht'lilt to . . .
H.111 porter and doorman direc ting guests:
It's IlOt far. About 10 minutes' walk. Go down . . .
Hall porter to guests: Why don't you . . . ?
You OIlght to . . . You'd better. . .
Hotel - gues ts compla ining to recept ion :
My mom hasn't been cit-ailed. It shouldIflll'e
IWt'll cleaned.
STRUCTURES
Simple past
Superlative adjectives: uoratmoet
eXl1tI1Sit 'f'
ThislthesefllfTe Thatnhosetthcre
More prepositions
Why? " " " &cause " " "
musttmustn'tthate toJdon"t have to
Adverbs
Simple pas t: questions.
short answers, and
negative sta tements
Main verb: need
tdon't need
Auxiliary verb: need/needn't
Prepositions of location
an d di rection
More prepositions
Presen t perfect with yt't/just
may1misht ollght to/should
snculd haoe: heshould have
dealledit/it should have been
cleaned
25 Paying bills Hotel an d restaura nt - payments:
Hr:rw are you paying? Would you sign . . , Object pronouns
Presen t continuous
26
27
28
Payment queries
Farewells
Answering personal
questions
Hotel and restau rant - guests query bills:
It can't beright. I'm afraid there's no mistak
e.
I beg your pardon . . .
Hotel an d restaurant - guests aft' leaving:
1hopeyou enjvyed your slay. Hal¥! a plt'Ilsant trip.
A job interview
Writing letters of application
3
muclllmally/a lot of
Future refere nce
Letter beginnings and endings:
Dear Sir/.1aJam , .. Yours
fai'hfully/s;IIcerr/y

TAKING PHONE CALLS
~S.MAOAM .
COUI,.D1 HPNE
YOUR. NAME,
Pl.e.JlrISE.~
R.e.SE.R:VATIOt-ts.,
Pl.EAse ?
~
~
Language study
Listening one
Listen to the four telephone calls and put in the
missing words.
Expressions to learn
Can 1help you?
Who's calling?
What nam e, please ?
Can I have .. . ?
Could I have _. . ?
Could 1speak to ... ?
I'd like to . . _
Structures to practise
A Making questions with Can I ... ? and Could I . . . ?
Make sentences.
Example:
morninglcanlhelp
... Good morning. Can I help you?
1 aftemoonlcan/help
2 couldlhave/name
3 can/have/reserva tions
4 could/speak/manager
5 couldlbooklsingle room/two nigh ts
6 couldlspeakIJohn
7 could/reserve/table for six
8 can/have/room service

TAKING PHONE CALLS
8 Making requests with I'd like . ..
Make sentences.
Example:
book/single room/th ree nights
... I'd like to book a singleroom for three nights.
1 book/double room/two nights
2 reserve/table for twofTuesday evening
3 book/single room/four nights
-t reserve/table for fouriSaturday/8 p.m.
S speak/manager
Across ---'>
1 A room for four
______ , please.
(4-ll August)
4 Good .
5 Could I a
table for two, please?
8 A room for two.
10 __ , I'm sorry, the
hotel is full.
Down !
1 My is Jose
Artesco.
2 A room for one
person.
3 The day before
Wednesday.
6 Good .
7 The day after Sunday.
9 Can I a room,
please?
New words to use
Check the meaning of these new words in the
Word List at the back of th is book.
Summary
l isten to the dialogue and fill in the chart.
Activity
Name
Room D single D double
Roomnumber
Number of nights
Listening two
Now you can
Answer the telephone politely
Gc?0d morning, can 1 help you?
Ask for things
Could 1have your name, please?
Understand what people want
I'd like a single room.
Could I speak to the manager, please?
Ask who is on the phone
-Vho's calling?
I - E X T R A - W O R D S - I
number table
reserve
single
manager
name
night
book (v.)
double
full
Fill in the crossword:
9
IA iiiiiilliliilll1ll @II
5

GIVING INFORMATION
::~....r-_.__s
--.....-
" ~tl'lii ., __ ..
e-lo6lo. . .
.._.,,_ .
from £170.00
from £140.00
• • • •
Language study
Listening one
Dedr
0001 Tar iff
room
Double/twin room £92
Suilcs
Executi'e .......
' vums
The hotel's in the centre of the city.
There's a sauna.
There are two bars.
The cost is £16.50.
I'm Mr Evans.
My name's Evans .
Liste n to the cassette and fill in the blanks on the
brochure and on the menu.
..lILof...,.l...·,"""'~
................
_ " ......tl.. ""•
............ildt
---..-
......_"'..
•._
....
.......-
**111'1'
VI KING
HOTE L
,r"":.
6

GIVING INFORMATION
Describing things using the Present tense of the verb
to be and using there is/there are .
This table shows the full and short forms: a. __ b. __ c. __ d. __ e. __ f. __
Fill in the blanks. Use short forms where possible:
My name (1) Mr Black. I (2) the
manager of the Savoy Hotel. The ho tel (3) in
Main Street. There (4) 100 double rooms and
20 single rooms. (5) a bar and a restaurant.
There (6) table d'hote meals at lunchtime and
table d'bcte and .it la carte in the evening.
Singular Plural
Full form Short form Full form Short form
lam I'm We are We're
You are You're You are You're
He is He's
}Theyare
She is She's They're
It is It's
There is There's There are The re are
Remember:There is a sauna.
9 telephone
10 exit
11 coffee shop
12 information
Talk about prices
The costis .
The price is .
Talk about numbers
There are 27 rooms.
5 exchange
bureau
6 women's toilet
7 laundry
8 men's toilet
Summary
g. _ _ h. _ _ i. _ _ j. __ k. __ I. __
Now you can
Identify yourself
I'm Peter.
My name's Evans.
Say where you are
The hotel's in Park Street.
The restaurant's at 23 Green St.
1 restaurant
2 disabled
facilities
3 car park
4 swimming-pool
There are two bars.
per
sauna
special
street
swimming-pool
table d'h6te
women's toilet
exchange bureau
exit
disabled facilities
information
meal
men's toilet
menu
ala carte
bar
car park
centre
city
coffee sho p
course
New words to use
Listening two
Listen to the cassette. Match the items with the prices.
1 children' s menu a. £105
2 double room b. $1.95
3 beer c. £22.50
4 single room d. £8
5 table d'hote menu e. 950 FF
currencies numbers
Pounds eleven twenty
Dollars ' twelve thirty
Francs thirteen forty
Marks fourteen frfty
Crowns fifteen sixty
Yen sixteen seventy
Pesetas seventeen eighty
eighteen ninety
nineteen a hundred
Activity
Look at these twelve symbols and decide which word
goes with each.
7 2

3
TAKING RESERVATIONS
.., .
DaY
o
e - - - - - - -
le"0 - - - -
Number 01 peep .
Time-
.€l-
Name:~-------
DINO'S REST AURANT -
~EEK NO.
1able Reservations 8
01'1'05 for" IUI'ch
..'
,,'
opel'lS o "
closes e .
.., .
dOSeO on OJ · .... •..
--
Listening one
Listen and fill in the information on the note pads.
Language study
What time do you serve lunch?
Are you open every day?
from Tuesday to Sunday
on Monday
at l pm
Wha t name is it?
How many for?
Questions and answers in the Simple Present tense
are for routines, timetables, and the everyday state of
things.
Examples:
Does he speak English?
Yes, he does.INa, he doesn't.
Do you serve lunch?
Yes: we do.lNo, we don't.
What time do you serve lunch?
We serve lunch from 12.00 to 2.30.
How much does a single room cost?
It costs £55.
8

TAKING RESERVATIONS
A Answer these questions. Use short answers.
Example: 'Do you serve lunch?' 'Yes. wedo.'
1 Do you serve dinner? No, _
2 Do you spea k English? Yes, _
3 Do you have a single room for tonight? No, _
-l Does the waiter spea k French? Yes. _
5 Does the hotel have a sauna? No, _
6 Does the bar open at six? Yes, _
B Make questions and anSWt'T5.
Example:
what timel
serve lunch .. Vhat time do you sene lunch?
12.30-2.00 .... We serte lunch from 12.30 to 2.00.
I What time/serve dinner
7_15-11.00
2 How much/single room/cos t
fb5
3 Wha t time/ba r open
seven o'clock
4, How much/sm all beer/cost
51.55
Listening two
New words to use
get up?
have breakfast?
leave your home?
travel to school/college?
have lunch?
go home?
do in the evening?
What time do you
Work in pairs. Ask and answer questions about your
routines.
How do you
What time do you
What do you
etc ...
Activity
Now you can
Ask and understand time questions
What timedo you open?
Answer time questions
We open at 6.
Ask and answer other questions
Hotomuch does a single room cost?
It costs £55.
DoyO Il speak English?
Yes, I do.
Talk about the time
I get III' at 7.30.
____._
S_
ll_
I1_
II_
na
_rt
.-:
y~---
room
se rve
travel
o'clock
open
p.m.
head waite r
leave
lunch
every day
get up
go
a. m.
dose
dosed
listen to people talking about the time.
. 'ow listen to the sentences and write in the times on
the watches below:
9
seasons restaurant staff titles meals
winter Maitre d'hetel Mr breakfast
spring Maitre d'accuell Ms lunch
summer Maitred' Mrs dinner
autumn HeadWaiter Miss
WineWaiter
waitress
waiter

Listening
ApOLOGIZING
Language study
Match the questions and answers. Listen and check
your answers.
1 Could I reserve a table for two for tonight?
2 Can I book a doub le room for tonight?
3 Can I reserve a table for Sunday lunch?
4 Could J book a family room for the Christmas
weekend?
5 Can I reserve a table for tomorrow nigh t?
6 Can I speak to Me Smith in room IOl?
a. I'm very sorry. We don't open on Sundays.
b. I'm sorry, sir, we've nothing left. Tomorrow's our
busy night.
c. I'm sorry, we're fully booked for tonight.
d.Frn afraid we haven't any rooms left that weekend.
e. I'm afraid we haven 't any tables left for tonigh t.
L I'm sorry, there's no answer. Can I take a message?
10
I'm sorry. we're fully booked .
I'm afraid we haven't any left.
I'm very sorry, we do n't open on Sundays.
w e've nothing left.
I'm sorry, there's no answer.
In spoken English. and informal written English, we
usually use the short forms (contractions) of the verbs
be. have. and do .

ApOLOGIZING
Use the short forms in these sentences. Say them, then
write them down .
1 We are open six days a week.
2 We do not open on Mondays.
3 I am afraid we do not have any rooms tonight.
-l I am sorry, he is not here.
S I am afraid we have not any tables left for Friday
night.
6 It is a very busy night.
7 We do not serve lunch before 12 o' clock.
8 He has not got any rooms left.
9 They are open every even ing.
10 She does not have lunch at home.
Short forms
Be
I'm I'm not we're we aren't
you're you aren't you're you aren't
he's he isn't
she's she isn't they're they aren't
it's it isn't
Have
I've I haven't we've we haven't
you've you haven't you've you haven't
he's he hasn't
she's she hasn't they' ve they haven't
it' s it hasn't
Do
( do I don't we do we don't
you do you don't you do you don't
he does he doesn't
she does she doesn't they do they don't
it does it doesn't
I ew words to use
answer fully booked
busy message
nothing
sorry
tomorrow
toni ght
Activity
Ask questions and give answers about these pictures:
0f'EH1Ny Hg/RS,
_SoI_
1
6'1Xl-2+«> '-
SunMy-
~oo · 1.3<10Ie.
- ''''''"
Summary
Now you can
Use the short forms of be, have, and do
I'm sorry, we're closed.
They don't note allY rooms.
They haven't got any rooms left.
Apologize
I'm afraid tee haven't any . . .
I'm sorry, he isn't here.
Listening two
listen to the cassette and note down all the numbers,
prices, days, and times.
o. d. g.
b. e. h.
Co f. i.
11
holidays the year the day
Christmas week today
New Year weekend thismorning
Easter month thisafternoon
Whitsun year thisevening
4

RECEIVING GUESTS
Listening one
Wha t are the objects numbered 1-12? Listen and tick
the ones you hear.
1 7
2 8
3 9
4 10
5 11
6 12
Language study
Coul d you fill in this ... ?
Here's your .
Do you want? .
Come this way.
I'll show you to your table.
Do you have a reservatio n?
12

RECEIVING GUESTS
Possessive adjectives
Examples:
That's his bag.
They're his bags.
This is her bag.
A Use possessive adjectives in the blan ks below.
Example: I enjoy my job.
1 He wants some help with _ luggage.
::! They wan t to p ut _ car in the car park.
3 We prefer to have breakfast in _ roo m.
-I She wa nts to lea ve _ coat.
5 I'd like to leave a message for _ friend .
Work in pairs. Ask for, and give, personal
information for this hotel registration card. Student A
has information on page 109and student Bon page 110.
FREE RESERVATION SERVICE
Travelling on to other places in the
U,K, & Europe?
Please ask the receptionist if we
can help make your reservation .
Signature
Date and Place 01
Issue
Next Address
No. ot N;ghl s '"
Depa~ure Date
FOREIGN VISITORS
Passport Number
REGISTRATION CARD
Name
First Names :=======
Nationality
Activity
Charge Date of Arrival
No, of
P" rllOrnl
HOTEL
PLAZA
Home Address
Plural
we our
you your
they their
Singular
I my
you your
he his
she her
it its
B Now change these sentences into questions
offering help . Use the polite form 'Would you like . . . ?'
Example: 1 Would you likesomehelpwith yourluggage?
Y
ew words to u se
Summary
Listening two
Listen to the cassette and answer the questions using
this calendar page:
car
ccet
da te of birth
fiII in
floor
guest
key
key card
luggage
porter
prefer
receptionist
registration card
restaurant diary
Now you can
Ask questions about days and dates
Is thefourth a Friday?
Talk about possession
It's theircar.
WlJere's my key?
I - E X T R A - W O R D S - ]
numbers (ordinal) months
APRIL
M T W T F $ $
I 2 3
• 5 6 7 8 9 10
" 12 13 I' 15 16 17
18 19 20 21 22 23 2.
25 26 27 28 29 30
'o w practise asking questions and giving dates with
• partner.
13
first
second
third
fourth
fifth
sixth
seventh
eighth
ninth
tenth
eleventh
twelfth
thirteenth
fourteenth
fifteenth
sixteenth
twentieth
thirtieth
January
February
March
April
May
June
July
August
September
October
November
December
5

POLITE REQUESTS AND RESPONSES
red llJine
Listening one
Guests are ordering their drinks in the bar. Wha t do
they order?
Tim
Denise
Michael _
Jill
14
Language study
What can I get you?
Wha t would you like?
Would you like ice?
What'Li you have?
Shall I charge this to your room?
May I have your key card. please?

POLITE REQUESTS AND RESPONSES
Listening two
Requests and offers
Listen to the 5 people on the cassette. They are buying
drinks for their friends. How much does the barman
charge each person? The prices are in pence. There are
100 pence in each pound .
Now you can
Ask people wha t they want and take orders for drinks.
VVhat can I get you?
What wouldyou like?
I'd likea halfof cider, please.
Check with guests if they need a service
Shall I charge this to your room?
Make polite requests
May I haveyourkeycard plea5t'?
Activity
Find the ten drinks in the puzzle below:
B R E T A W F N
R V A M H G M 0
A 0 G I N V W B
N D 5 N E K 0 C
D K W I N E 0 Q
y A F T Q G 5 5
C 0 Z R N B 0 W
R H C A U V F B
K 0 C M 5 M L L
Summary
spirits wines wines mixers
(hard liquor) (fortified) (table)
whisky vermouth Bordeaux soda
~n sherry Beaujolais tonic
brandy port Chianti ginger ale
Cognac Dubonnet Rioja coke
pastlS madeira Mosel juice
rum muscatel RieslJng
-odka Muscadet
M~on
Barsac
Chablis
lambrusco
Sancerre
I · E X T R A . W O ~ D S · I
15
80 40
SO 40
240 120
240 120
240 120
260 130
190 95
160 SO
large/ small
pint/ half
180 90
Guest: Can thave a sherry plea~?
Barman: Would you likesu't?et ordry?
3 whisky 5 vod ka and tonic
water/soda ice
4 lager 6 gin and tonic
draugh t/bottled ice and lemon
Lrmo nade
Ru ..
Gin
Vodka
W1
Jisk.Y
Cider
Bu r (lag tT)
Bu r (bitttT)
In pairs, as guest and barman, order drinks using the
words to help you.
Example:
sherry ....
sweet/dry ....
1 beer
pint/half
2 port
smallIlarge
• 'ew words to use
bitter drinks half lemon sherry tonic
bottled draught ice pint small whisky
charge dry lager port soda wine
rider gin large rum sweet
Requests Polite/formal Could I have a beer?
May I have your key
card?
Informal Can I ha ve my key?
Offers Polite/formal Would you like ice?
Informal Do you want a beer?
Offer or Polite/formal Shall I d ose the
request for window?
permission Shall I cha rge this to
you?

INSTRUCTIONS
Listening one Listening two
Vhat do you need to make a Daiquiri and a
Manhattan? Listen and write 0 or ~I next to the words.
How do vou make a drv Martini? Number the
pho tographs from 1 to 12. Then listen and check your
answe rs.
Language study
cocktail shaker
large glass
small glass
strainer
cocktailglass
sa"
~e
broken ice
cheny
vodka
limejuice
rum
orange juice
Angostura bitters
Italian Vermouth
cognac
grenadine
Canadian Club whisky
Take a glass
Fill it with ice
Pour in a measure of dry vermouth
Add two measures of dry gin
firstJnext/thenlfinally
alwaysloftenlsometimeslrarely/never
Give it a good shake/stir
rt sentences beginning with imperative-s like Take,
Fit, and Pour are used for giving instructions.
. Describe how vou make:
a cup of coffee' 3 your favourite drink
~ a cup of tea 4 a telephone (" U
• Are you the same?
w mple: Tom often goes to the pub.
Yes, I'm the same. or
No, 1 rarely go to the pub,
laria alwavs has tea at breakfast.
... Peter el we ys gets up at 7a. m .
Annie often works at the weekend .
... ike never drinks beer in the evening.
:; Ca bbv rarelv drinks a cocktail.
Da,dsometimes has wine wit h lunch.
Activity
Here are the instructions for making a cocktail called a
'Broadway'. Put them in the right order.
1 Shake well
2 First put in a dash of orange bitters
3 After the vermouth, add six centilitres of dry gin
4 Pass through a strainer
5 Half fill a shaker with broken ice
6 Serve in a small wine glass
7 Next add three centilitres of Italian vermouth
Summary
Now you can
Ask how to do something
Howdoyouserve aBloody Mary?
Understand and give instructions
Takeaglassand thenfill it with ice.
Say how often you do thing s
Isometimesdrink winewith my lunch.
I - E X T R A - W O R D S -I
~.7
words to use cocktails liqueurs fractions
odd dash make shake Amerlcano Bailey's Irish a quarter
• right decorate measure shaker BloodyMa'1l Cream a ha~
steward fill rn;x slice Bronx Benedictine threequarters
w glass olive sta rt HarveyWallbanger Cointreau a fitt"
en grenadine parasol stir Pina Colada Drambuie
ingredients pass through straine r Tequila Sunrise Grand Marmer
tail lime pour take Tom Collins Sembuca
mdtail sha ker liquid quarte r th row out Whisky Sour Ilia Maria
17

ASKING FOR INFORMATION
Soup ofthe day
Grilled sardjne~'
Avocado Willi prawns
Melon with !'armiJ ham
PtJr~ Maisoll
MiJ.ed hurl d'a'lI 'res
Tomato salad
£ 2.50
3.00
3.50
3.50
3.50
3.00
2.75
Listening one
Listen to the cassette and then answer these
questions.
1 What does the waiter bring the guests?
2 Wha t drink does the man order?
3 Wha t drink does the woman order?
4 Wha t is the soup of the day?
5 Does the woman order it?
6 What does the man order as a starter?
7 What extra order does he ask for?
18
Language study
Can 1take your coats?
Are you ready to order?
Here are the menu and wine list.
Would you like to order a drink?
What woul d you like as a starter?
Could we have some bread, please?

ASKING FOR INFORMATION
® -
aperitifs
champagne
~r
Dubonnet
Martini
St Raphael
pasts
Cinzanobitter
-WORDS - I
®
Summary
®
Now you can
Help guests when they arrive
Can I takeyourcoats?
Here is the menu.
Help guests order
Areyvu ready tv order?
Would you likean aperitifla starter?
Use countable and uncountable words correctly
Twobottles ofwine; some bread;a beer.
starters
tomatosalad
cucumber salad
milled salad
eggmayonnaise
smoked salmon
mussels in whitewine
salami
I - E X T R A
19
stuffed
window
wine list
prawn
ready
soup of the day
starter
still
Example:
Wouldyou likesome wine?
or
Wouldyou likea glass ofuoine?
grilled
ham
melon
mu shroom
order
Listening two
You are a wai ter/waitress. Look at the pictures and
make questions using a, tire, or some.
Activity
listen to orders being taken and no te them down.
A alan and the
look at this:
Every summer we stay in a hotel in Rome. The hotel is
in the city centre . •
Could I have the menu, please?
Could J have a beer, please?
Could I speak to the manager, please?
Fill in the blanks with a or the.
1 On Saturdays we eat in __ restaurant in Oxford .
_ _ restaurant is near _ _ River Thames.
2 Do vou have __ reservation, ma dam?
3 Ca~ I have __ dry Martini, please?
-t Would you like to see _ _ wine list, sir?
5 Wou ld you like __ aperitif?
6 _ _ beer here is very good .
7 Could I have __ bill?
B alsom e
look at thi s:
I'd like a (glass of) beer/a glass of wine/a table near the
window/a (cup of) coffee
I'd like some bread/some wine/some water/some milk
Fill in the blanks with a or some.
l I'd like _ _ w hisky, please.
2 There's __ bread on the table.
3 Could I have __ glass of wine?
-I Mr Jones has left __ rnonev in his room.
5 Could I have __ rice? •
New words to use
avocado pear
bread
bottle
extra
food

9
ASKING AND EXPLAINING
Listening one
Jacket potato 1.65 Peas .80
French fries 1.65 Green beans .90
Duchesse potatoes /.80 Spinach 1./5
Caulifkneer au Mushroom
s 1.45
gratin 2.00 Side salad 1.65
A
..
• E
C
F
0 G
''''''
H
... 26 .." 21,18
A
I Mite4;", d'
B
7'"S oewres
I Meb.. . fa<ma ha....
---
Sole Meuniere
Turbot in ichite wine
Deep fried scampi Beamaise u.'ilk
ria
Roast duckling It'ith orange sauce
Escatope of veal
Moussaka
Coq-au-cin
Grilled steaks Rump
H ilt'!
[ 10.95
9.95
9.95
/0.95
8.95
8.50
8.75
9.95
11.95
What are the two main course orders?
Language study
Wha t would you like to follow?
It's a kind of...
We haven't any .
I'm afraid ... bu t .
How would you like it cooked?
I'll have some ...
A Ask gu ests how they want food served using the
polite form 'How wo uld you like ... ?'
Look at these sentences:
How would you like your steak? (rare, medium)
.... I'd like it rare, please.
Make similar questions and answers from these:
1 egg (hard- or soft-boiled]
2 jacket potato (with butter or sour cream)
3 egg (turned over or sunny side up)
4 coffee (black or white)
5 salad (with French dressing or mayonnaise)
581 484 20

ASKING AND EXPLAINING
B Some/any
We use some in affirmative sentences with
uncountable nouns and plural countable nouns, e.g.
I'll have some fish. I I'd like some potatoes.
We also use some when we offer something or ask for
something:
Would you like some wine? Can I have some bread?
We use any in negative sentences and questions:
We haven't any sole.
Do you have any vegetarian dishes?
Put some or an y in the blanks:
1 I'm afraid we haven't _ _ avocados left .
2 I'd like __ peas. please.
3 They haven't __ tables free.
4 Do you have _ _ tomato soup?
:5 Would you like __ mineral water?
6 Are there __ sta ff missing ton ight?
C l ook at this sentence:
no sole/the turbot's excellent.
r m afraid Ute hat'ffl't any sole but tile turbot's excellent.
. take similar sentences with 1, 2, and 3.
1 no fillet steak/the rump's 'ery good
2 no pate de foie gra s/the pate de canard is exce llent
3 no cod/the plaice is very good
.. •ew words to use
Activity
Role play.
Student A: You are the customer. Order a main course
and side dishes from the menu. Ask about the dishes
that you order.
Student B: You are the waiter/waitress. Take the
customer's order and answer his/her questions. Use
the Extra Words to help you.
Summary
Now you can
Ask customers how they would like their food
cooked/served
Haw would you likeyoursteak?
Explain what different d ishes are
Moussaka is akind of pieu,;thlayers of...
Use some and any
Wehavesomesoupbut wehaven't any melon.
Suggest alternatives
I'm afraid toe haven't any . . but the. . is very good.
listen to the wa iter rea d ing orders to the sous-ehef
and fill in the table be low :
Table number /7
Main course(s)
Vegetables spi11AC'l.
""""
........
Potatoes ",,,,,i'"
Listening two
9
types of
meat
beef
pork
veal
arne
blue
rare
medium rare
medium
well done
grilled meat
avocado
garlic
cabbage
cauliflower
lettuce
aubergine
tomato
beans
parsnip
peppers
cucumber
mushrooms
watercress
. W O RD S· I
vegetables
peas
onion
leek
carrot
celery
asparagus
artichoke
Brussels
sprouts
potato
tumip
chicory
lentils
radishes
fennel
methods of
cooking
grill
(US: broil)
boil
roast
fry
poach
stew
bake
steam
~ E X T R A
21
sour
spinach
staff
steak
sunny side up
tomato
topped (with)
turbot
veal
vegetarian
pie
plai ce
rice
rump steak
sauce
scampi
settle for
side salad
soft
soh,'
fillet
fish
French fries
Greek
green beans
hard
jacket
lamb
missing
pedS
eubergine
butter
cheese
rod
<rea m
<fish
dressing
d uckling
escalope
excellen t

ASKING AND COMPARING
"
, ~,
Look at these examples:
This French winel + dry/that German wine
~ This French trine is drier than that German wine.
This Burgundy/ + expensive/t hat Bordeaux
~ This Bllrgllndy is more expensioe than that Bordeaux.
A Riesling bottle! - narrow/a Burgundy bottle
.. A Riesling bottle is notas narrow as a Burgundybottle.
1 Rieslingl + sweet/Graves
2 A Burgundy bottle/+ fatfa Bordeaux bottle
3 Rose/- full-bodied/claret
4 Champagne/+ expensive/table wine
5 Tha t German wine/- dry/this French wine
6 Mineral water/+ cheap/ta ble wine
7 Beaujolais/ - expensive/Champagne
New words to use
Listening one
Quiz. Are these sentences true (T) or false (F)?
1 Chablis is drier than Liebfraurnilch. 0
2 Muscadet is not as dry as Chablis. 0
3 Beau jolais is more full-bod ied than Beaune. 0
4 Bergerac is full-bodied. 0
Listen and check your answers. Which wines do the
guests choose?
Language study
Express ions to learn
Which is drier, Xor Y?
Would you like some thing to drink?
Y is sweeter than X.
X is not as dry as Z.
A is more full-bodied tha n B.
Compare the use of I'..er than
more th an
not as as
22
area
Burgundy
cheap
claret
district
expensive
famous
fat
fresh
full-bodied
ligh t
long-necked
narrow
red
sha pe
sparkling
town
wh ite

ASKING AND COMPARING
directions
north/northern/
thenorthof
south/southern/
the south of
east/ eastern/
theeast of
west/western/
the west of
Down !
1 vegetable
2 drink be fore a meal
3 popular vegetable in
China
5 in a dry martini
6 You go __ reception to
check in.
7 sort of meat
9 sort of meat
11 Italian wine
14 not __ dry __
Muscadet
15 opposite of cold
France/French
Belgium/Belgian
Spain/Spanish
Italy/Italian
Netherlands/Dutch
Germany/German
Denmark/Danish
Sweden/Swedish
NorwaylNorwegian
Greece/Greek
Portugal!
Portuguese
Switzerland/Swiss
Austria/Austrian
countries and
nationalities
Across _
1 You can mix a cocktail
in this. (2 words)
4 in a dry martini
8 frozen water
10 pear
12 aperitif
13 fortified _
16 Burgundy is of
Lyon .
17 vegetable
18 wine fro m Portugal
19 Strain the dry Martini
____ a glass.
wine terms
Summary
Now you can
Ask guests to choose
Which doyou prefer?
Tell guests about the wine
The Barsac is sweet.
Make comparisons
The Barsac is sweeter than theGraves.
Identify some of the important wines
Beaujolais is a red winefrom theBurgundyregion of
eastern France.
cork
corkscrew
corked
label
sediment
vintage
agoodyear for .. ,
chateaubottled
[
room temperature
charnbre
I - E X T R A - W O R D S - j
23
a
bK19
,
%118
I M•
•U:M
illliiiiiilil@
I
Am UNdh 4
.:« ,<., _,".w," ." • • • • •
@@ 7 lll@l
u
Activity
a
o
Fillin the crossword :
17
Listen to the wine specialist talking about the wines
that come from Portugal, Spain, France, and Italy.
Identify the regions and wines.
Listening two
I
-

11
PRESENTING INFORMATION
Listening one
Look at the list of desserts and cheeses. Write the
numbers in the boxes on the photograph .
Desserts Cheeses
1 apple pie 8 English Cheddar
2 profiteroles 9 Camembert
3 fresh fruit basket 10 Stilton
4 chocolate gateau 11 Dolce Latte
5 blackcurrant cheese-cake
6 Charlotte Russe
7 fresh fruit salad
Now listen to the cassette. What did the guests order?
Language study
I'm glad you enjoyed it .
Would you like a dessert?
On the top .. .
Undemeath . . .
Wha t have you got?
Can you tell us what they are?
What about cheese?
24

PRESENTING INFORMATION
A Making offers and suggestions
Polite/formal Informal
May I suggest the . . .? WhatlHow about . . . ?
Would you like . . . ? Can I get you . .. ?
Do you want . . . ?
Shall l . . . ?
11
banana
peach
plum
blackberry
redcurrant
pear
grapefruit
grape
raspberry
gooseberry
orange
lemon
melon
strawberry
mango
cherry
1 Denmark
2 Brrtain
3 NetherlandS
4 France
5 Switzenand
6 ~aly
7 Spain
fruit
apple
pineapple
apricot
prune
blueberry
blackcurrant
Listening two
Activity
Work in pairs, one as waiter and one as guest. Use the
menus on page 18 (Starters), page 20 (Main Courses),
and the list of desserts on page 24 to order meals.
Summary
Listen to the talk about the cheeses of Europe. What
are the three types of cheese? List, for each country,
the names of the cheeses.
~
'/Z VX' r. c
W, ~!~j
>. '"
p.,?'
Now you can
Be sure that you are polite to your guests
Would you like a . . . ? May I suggest . . . ?
Present a dessert trolley to guests
On the topwe have . . .
[ • EXT R A' W O R D S • I
piece
profiteroles
sweet
top
trolley
underneath
chocolate gateau
dessert
enjoy
find
fruit salad
liqueur
basket
biscuits
bucket
Charlotte Russe
cheese board
cheese-cake
New words to use
Use the polite forms to guests whenever possible.
fake conversations between a guest and a waiter.
dessert Which dessert doyou recommend?
profiteroles A1ay I suggest tile profiferales?
1 wine 2 cheese 3 main course
Muscadet English Cheddar sole meuniere
. latch these beginnings and ends of sentences:
1 What about . . . . . . bring the wine list?
:! Shall l . . . . . wine? Shall we have some?
3 May I suggest.. . . . . cream in your coffee?
Would you like. . . . the Graves, sir?
vho's speaking? Write G for guest and W for waiter!
waitress.
=Do you want coffee?
=No, I don't think so.
=Would you like a dessert?
=Yes, I'd like some cheese-cake, please.
How about some wine?
:J Good idea. Can I see the wine list?
~ Certainly, madam.
:J What do you recommend?
J May I suggest the veal?
I Fill in th e blanks using on, in , with:
He put the food _~ the table.
_ She likes biscuits _~ cheese.
... The wine bottle is __ the bucket __ the table.
... rdlike a green salad __ my steak .
,; I don't like cream _ _ my coffee.

Listening one
RECOMMENDING
Language study
Tick the wines that they talk about. What words do
they use to describe them?
I can recommend the white Bordeaux.
RED
ROSt.
Wine List
!>o!" .....dCI d. se-e « ~tain8
Sano:eTTC '.,.2
Macon Blaoc. r,ll.,.
Chablis "'} l r 92
(;,-a,-.,. "92
L<oll'UruSCO
pi L"Sporier Mi"h~I,.p..1'lI
FI.." rie '92
Pi,,' de B~a"iulais " IZ
Inulon , .. ,h ,t "Ill
Chi"" I;
Rioi" Lagunilla 'II'.J
K<»£ d";c ioll
M"teu, g ose
£
8 .95
IS.95
11 .95
22.9 5
'l.9!'>
1.95
6 .9 5
1 ~ ,(l:1
9 .1;
8 .l ~
9,95
1I,5n
1.95
OJ.50
It's quite dry .
Have you tried the house wine?
May I suggest a Burgundy?
Will that be aU?
Positive and Comparative adjectives
This table shows which words to use with ordinary
(posi tive) adjectives , and which words to use with
comparative adjectives.
Notice that slightly and rather can be used with both.
BU S
GHrl.lPA( ;S IO ~~ et C1wnrlon.l'I"'lI'i""" Cu~"" 29.00
liOL Sr. WI..;F,s
pM' buill<>
"'oJ,,
M,..ii mn Red
Med ium Wh it"
l~ Wh ite
7'i15
7,9:'>
7Q "
'6

12
Summary
herbs spices fish fi sh
(salt water) (tresh water)
parsley san halibut trout
fhyme pepper seabream salmon
rosemary paprika haddock pike
sage mustard tuna eel
oregano chillipepper sardines <a'll
tarragon mackerel perch
marjoram herring bream
dill anchoW
mullet
red mulle
t
anglerfish
bass
Now you can
Recommend things to guests
Ican recommend the . . .
Talk about wines
TheChablis isquitedry.
Suggest the right wine for a type of food.
May I suggest the Pouilly Fuissewith thefish ?
Activity
Find the fifteen food.and wine words:
X S P A R K L I N G
F M 0 K W B X A U R
B 0 I L E 0 B 0 U I
S 0 0 L P R S R G L
0 T A S T Y E V W L
Z H K W A 0 R A R E
F B M E N S X U 0 0
A C 0 E J L Q L U B
H 0 T T D S L E G L
0 L V N E I A X H A
S 0 R W T 0 U G H M
A Q G S Y I C M L B
27
MMENDING
REeD
~
""i."
....
/:: "L -.
/ "'"
.101
<,
""'''''''''' much
Positive~ Comparative adtectiVes
We can describe things more precisely like this:
Muscadet is a very dry wine.
Nantes is af airly big city.
Tile food was very good but slightly expensive.
And we can compare things more precisely like this:
Muscatel is a little sweeter than Sauternes.
Muscatel is rather stronger than table wines.
Muscatd is a lot SU'eetl.'f than Chablis.
Now use words from the table to make sentences with
the following.
1 Smoked salmon/tasty/tinned sardines
2 Beer/strong/cider
3 Hotel /busy. Half the rooms are boo ked.
4 Fillet steak/tender/rump steak
5 Indian food/spicy/American food
6 A good souffle/difficult to prepare
7 Hotels in small town s/cheap/h otels in capital cities
8 French food /good/Italian food (N. B. good__better)
New words to use
boiled ice-cream probably smooth tender
carafe juicy qu ite spicy loa
fruity popular rough tasty tough
Listening two
Listen and complete the guide.
~
~
d;;;-
""'r~
'~~~
~
~~~o~
'('%'0 "<'0 " ~, v v v
-"
eeet
amb V
V
pori< V
..at
V
!ish
V
poached fish
I mild cheese V
strong cheese V
I dessert/ice-cream

. -rJ I
~I''''i! ~
DEALING WITH REQUESTS
WAITEIC:, couco YOU BRING SOMe. WATeR, PLEMoE'? WAITell , we. e-eec ANOTHER S IDE PLATe ,
Listening one Language study
List the ten things that people ask for:
1
2
3
4
6
7
8
9
I'll get one.
I'll bring some.
I'll be right with you.
I'll get some right away.
I'l1 be right back.
5 10
28

DEALING WITH REQUESTS
Work in pairs as waiter and guest. Ask for.. and offer
to bring, the things in the pictures.
Use some/one/anoth erlsome more instead of
repeating the requested item.
Offer your services using I'll ... (l will)
look at these examples:
I'd like a beer. I'llgetone.
I'd like some bread. rUget some.
This spoon is dirty. I'llgetanother.
The water jug is empty. I'll getsomemore.
Respond to the following using I'll get . . .
1 There's no pepper on the table .
2 I'd like a glass of water.
3 My fork is on the floor .
4 Can I have an ashtray?
5 Another carafe of house red wine, plea se.
6 This wine glass is dirty.
7 We've no bread left.
1 napkin
2 joint knife
3 joint fork
4 fish knife
S fish fork
6 soup spoon
7 dessert spoon and fork
8 side plat e
9 side knife
10 wine glass
11 salt and pepper
12 ashtray
Activity
New words to use
above
another
ashtray
bill
bring
check
cover
dirty
empty
folded
fork
get
joint
knife
left
middle
napkin
plate
position
right
right away
spoon
water jug
Listening two Summary
I · E X T R A · W O R D S · j
cutlery
teaspoon
tablespoon
poultry
chicken
duck
duckling
goose
turkey
smokers'
equ ipment
cigarettes
matches
lighter
tipped
non-filter
C
Igars
pipe
No w you can
Respond to guests' requests
I'll bring some right away.
Understand the items needed on a table
Can Ihavesome pepper andsalf?
Certainly, sir.
29
Look at the list of cover items. Write the numbers in
the boxes on the photograph. Then listen to the Head
Waiter and check you r an swers.

DESCRIBING FOOD DISHES
Listening one
Match the pictures to the dishes.
1 prawn cocktail 8 French beans
2 Toumedos 9 ratatouille
3 Sole Meunlere 10 roas t potatoes
4 roast pork 11 French fried potatoes
5 Beef Stroganoff 12 new boiled potatoes
6 Chicken Kiev 13 potatoes Lyonnaise
7 peas
30
Which dishes do these sentences describe?
1 It's made from beef steak with mushrooms and sour
cream.
2 They're thin slices of potato cooked with onion.
3 That's grilled sole wit h melted butter .
4 It consists of chicken breas ts stuffed with herbs and
garlic butter.
S It con tains tomatoes, courgettes. green peppers,
aubergines. and onions .

DESCRIBING FOOD DISHES
Language study
6 They're beef fillet served with sauted bread and
lemon.
Listen and check your answers.
It consists of .
It contains .
It is made from . . .
The Passive is often used to describe how things are
made or done.
Activity
Work in pairs. Look at the names of the ten sauces
below . Only the first letter is in the correct position.
Can you find out what each sauce is? When you have,
talk about what the sauce consists of.
Summary
Look at th is example:
The chef makes batter from flOUT, eggs and milk.
.... Batteris madefromflour, eggs andmilk.
Change these sentences in the same way:
1 We make French dressing from oil and vinegar.
2 The restaurant serves lunch from 12 to 3.
3 The barman makes dry martinis from gin and
vermouth.
4 The wine waiter opens the wine at the table .
S The chef makes mornay sauce from flour, milk,
butter, cheese and seasoning.
f, The waiters bring the dishes from th e kitchen on
trays.
1 AJoii
2 Ograne
3 Tatoom
4 Hselliaodna
5 Baanrisee
6 Moshmour
7 Blhceame
8 Sbuoies
9 Mryaon
10 Bseegloon
batter flour milk stew
breadcrumbs garlic poach stuffing
breast halve roast take off
cove r item rolled thin
cube kidney seasoning tray
egg melted smoked trimmings
Now you can
Describe dishes
Sole Meuniere is grilled solewith meltedbutter.
Say what dishes are made from
Beef Stroganoff is madefrombeefsteak, with mushrooms . . .
l o E X T R A o W O R D S o l
Listening two
Listen to the descriptions of five dishes. Put these
pictures in the same order and wri te down the
ingredients in each dish .
31
shellfish etc
lobster
crayfish
crab
prawn
shrimp
mussel
oys
ter
scallop
squid
octopus
offal
·kidney
j lver
tripe
eart
14

DEALING WITH COMPLAINTS (1)
Listening one
Listen to the cassette. Then answer these questions:
1 Why are the guests complaining about their drinks
order?
2 What's wrong with the steak?
3 What's wr ong with the soup?
4 Why is the serv ice slow?
5 What's wrong with the dessert ?
6 What was the problem with the meat?
7 Why did the guest complain about the glass?
8 Why weren't the guests happy with their table?
How do the waiters/waitresses reply?
Language study
We ordered 20 min utes ago.
I asked for it rare.
It's terribly salty.
I don't like to complain but ...
32
It's quite uneatable.
I'm very sorry.
My apologies. sir.
I'll cha nge it for you.
Can I get you something else?
I'll see what I can do.
A The Simple Past tense is for past completed actions.
Look at these examples:
We ordered 20 minutesago.
1asb·d for it rare.
Now change each verb in these sentences in to the
Simple Past:
1 They (arrive) at the hotel yesterday.
2 She (book) a table by phone.
3 The wine waiter (open) a bottle of Champagne.
4 The chef (cook) a wonderful meal.
5 The bu tter (melt) in the hot pan.
6 We (finish) our first course ten minutes ago.
For Irregular Verbs look at the list on page 102.

B Turn adjectives into superlatives by using . .. est or
the most . . .. Some adjectives are irregular.
Positive Comparative Superlative
slow slower the slowest
expensive more expensive the most expensive
draughty draughtier the draughtiest
bad worse the worst
Put in the correct form of the comparative or
superlative.
Example: The service here is (quick) than in Dina's.
Tile service here is quicker than in Dino:e.
1 The Savoy is (expensive) than the Park Hotel.
2 The service here is (slow) in town .
3 The food is (good) I've tasted.
4 The fish is (salty) than the soup.
S Curry is our (spicy) dish.
6 Rump steak is (tough) than fillet.
7 The house wine is (popular) wine we serve.
8 We are (busy) at the weekend than during the week.
9 This is (bad) coffee I've ever tasted.
Activity
Match the items on the left with the problems on the
right, e.g. vege tables - b. d, i. l.
1 red wine a. burnt
2 vegetables b. overdone
3 bread c. slow
4 milk d. uneatable
5 meat e. warm
6 plate f. sour
7 service g. dirty
8 white wine h. flat
9 beer I. cold
10 Coca Cola J. undrinkable
11 coffee k. draughty
12 champagne 1. underdone
13 table m. stale
n . corked
Summary
New words to use
apology
change (v.)
complain
draughty
flat
immediately
lift
lipstick
overdone
short-staffed
spot
stale
taste
undercooked
underdone
uneatable
without
wonderful
Now you can
Deal with customers' complaints
I'm verysorry, . . .
I'll see whnt1can do.
Talk about the past
1talked to thechefand . . .
Talk about the best and the wors t
The mostexpensive restaurant in townis .. .
Listening two
What is the problem in each part of the dialogue?
What is the action the waiter/waitress will take?
customers' complaints
PROBLEM ACTION
1
2
3
4
33
tasteless
stringy
corked
vinegary
over
-cooked
watery
filthy
off
15

Language study
These are the knives.
On the earl y shift.
Thi s is David.
He's responsible for ...
This is your station.
this/these/here
This spoon!
These plates!
Here's the menu!
This is a spoon .
These are plates.
A Practise by using objects around the room:
that/those/there
That spoon!
Those plates!
There's the menu!
That's a spoon.
Those are plates.
DESCRIBING JOBS AND WORKPLACES
Listening one
The Head Chef is showing a new commis around the
kitchen. What are the duties of each chef? Listen and
write H for Head Chef, A for Assistant Chef, P for
Pastry Cook, and C for Commis in the boxes.
o is responsible for all the side orders, hot soups, and
hot starters.
o does the main courses - meat, fish, and pasta.
o prepares aU the hot desserts .
o will sharpen the knives daily.
o bakes fresh bread and rolls daily.
o will help with the sauces for the pasta.
o will help the assistant chef with the salads.
34

DESCRIBING JOBS AND WORKPLACES
B Fill in the blanks with: on, with, in. behind, for ,
from, into, at, to .
t All the food. is cooked __ this kitchen.
2 The pastry chef is responsible __ the hot
desserts.
3 You'll help __ the pasta sauces.
-t The ovens are __ the preparation areas.
5 You'll work here _ _ me.
6 We prepare sauces _ _ the pasta.
7 The new com mis came _ _ the kitchen.
8 The new cornmis is _ _ the early shift.
9 You start __ 7 a.m.
10 You have a brea k __ 11 __ 12.
New words to use
assistan t equipment oven sieve
baking-tin na n pastry souffle
basket frying-pan pou ltry stockpot
blender handle respon sible utensils
bones hob roll w hisk
colander hole sa ucepa n wtre
commis kitch en sharp..:'n wooden
dailv ladle shift spoon
deep frier mincer
Activity
Match the words and pictures.
a. wooden spoon b. kni fe c. ladle d . sieve
e. whisk f. colander g. blender/food processor
Make sentences using words from above with these
verbs: serve, strain, cut, stir, blend.
e.g. TIle uxuter served the$t IUp u'itll a ladle.
Listening two
- -- - Summary
Which name goes with each pictu re? Listen and check
your ansv..-ers.
Now you can
Talk about different jobs in the kitchen
The pastry cook prepares the . . .
Identify kitchen equipment
That'sabaking-tin.
Talk about kitchen equipment
The ovensarebehind tile preparation areas.
kitchen
equipment
dishwasher
cold store
heat lamp
refrigerator
teapot
coffee jug
hot waterjug
side plate
cup and saucer
mug
eggcup
crockery
dish
bowl
casserole
dinner plate
6 deep frier
7 baking-tin
9
4 saucepan
5 souffle dish
1 frying-pe n
2 stock pot
; Flan /tart dish
b a
35

EXPLAINING AND INSTRUCTING
Listening one
Language study
2 Which vegetables are on the menu? Put a tick [-tl in
the boxes.
1 Listen to the cassette and fill in the blanks on the
main course menu below. (The fish is turbot.)
Roast pork and sauce
Roast with garlic and _
_ _ _ _ ragout
turbot
Light th e ovens.
I'll see to the meat.
A Must /have to/don't have to/mustn't
Look at the se sentences:
Obligation You mu st always use fresh ingredients.
= everybody must
We have to organize the roasts.
= it's our job
No obligation We don't haue to make more apple sauce.
= it's not necessary
Prohibition You mustn't smoke in the kitchen,
= don't!
Use these forms to fill in the blanks:
1 You have clean hands in th e kitchen .
2 I be at work at Ba.m.
3 We use fresh ingredients.
4 You touch the switch with wet hands.
5 He work on Saturdays. He has Mondays
off.
6 You work overtime this weekend. but you
can if you want to.
7 You leave the food on the floor. You _
clean it up.
B The Head Chef do the main courses.
9 I cho p the vegetables. The commis does that.
o ratatouille
o broccoli
o TOast
potatoes
o sprouts
o boiled po tatoes
o duchesse
potatoes
Get the baking tins ready.
Julienne the carrots and celery .
Peel and chop those apples.
Put them through a sieve.
Whisk up some mayonnaise.
o carrots
o French beans
o peas
o celery
36

EXPLAINING AND INSTRUCTING
Listening two
Listen to the assistant chef giving instructions. Match
the kitchen operations with the foods she talks about.
1 mix 5 julienne 8 stra in
2 knead 6 mince 9 peel
3 grill 7 whisk 10 fry
4 chop
B Why
Question: Why ...? Answer: Because ...
Why dowe haveto organize the roasts now?
Because they take along time tocook.
What are the questions to these answers? The
cassette will help you.
1 Because then it's quicker to do them to order.
2 Because we need a puree for the apple sauce.
3 Because it curd les.
skim
toss
stir·try
grease
blend
score
parboil
baste
beat
glaze
eame
other kftchen operations
Add the puree to the
mayonnaise .
Boil the herbs for 5-6
minutes in salted
water.
c. Prepare the
mayonnaise.
d . Finish with a little
cream.
c. Pas s the drained herbs
through a strainer with
the anchovies.
Also add a little boiling
water.
Summary
Activity
Give and unders tand instructions
First peel thepotatoes.
The instructions in the recipes below are not in the
right order. Work in pairs and decide what is the
correct order. Then write the list of ingredients for
each recipe.
1 Mulet aIa Martegele 2 Sauce ve rte
a. Sprinkle a wine glass a.
of olive oil over all.
b. Place slices of lemon b.
on top of the fish.
c. Wash, dean and dry
the mullets.
d . Season with salt and
pepper.
e. Cook in a moderate
oven for 25-30
minutes.
f. Place them in an
oiled dish on a bed of f.
tomato slices and
onion rings.
Now you can
Talk about more cooking methods
You sault! thebe
ans and I'lljuliennethe . . .
kitchen equipment
scales
tin opener (US: can opener)
pepper mill
chopping board
measuring jug
peeler
saute
sprinkle
strain
switch
wet
overtime
peel
prepare
puree
ragout
dice
drained
egg yolk
finely
julienne
knead
bain-marie
blanch
chop
clarified butter
crispy
curdle
New words to use
37 17

TAKING AN ORDER ON THE PHONE
LintanHatel
_ _ - - ROOM SERVICE MENU - - --
Listening one
.
RoomServiceOrder
R~m oru., ,
.
""oj
-
Write down the room service order. How much does it
cost?
Language study
£ 6.50
£ 9.25
Breakfast menu
ContilUnw l breakfast . ts Ita or cofftt)
, r. . . ~~ toast or c,.~nua n ,
v Mld JU~~ '
Full English Brtakf asl . ba
(cereals or fruit j uiu, t:::~'or :;;;:t)
sausage and tomato , t otU ,
Hot snacks
& tJburgtr . . and u lish in brtod
(Vt lb burger u"1.h om QR$
roll)
TOdSftd sandu,jCMs
ha
Mist clutst and tomato)
( m, c , IJn bt mushroom)
Omeuttt S (aux finIS s,
f rtnch.frUs (portion)
Cold snacks
SandwUMS fi h ami sorad)
(ha m, chreu ,. betf . tuna s
Quiche (portion) . t flch
AuorUJ cakes arid pastnes
Bevenges
Tell IW' pot, pt"r ptrJon
Co
lftt pn /'fll. JWr ptrson
So
ft drinh lw€olo.tt)
.lilk sho.krs (stnzu·btrry', c
1I0t chorolatt
0 .95
£4.60
£5.75
£ 2.50
£ -I.W
£ 5.00
£ 2.90
£ 1.95
£ 2.JO
£ 2.00
£ 2.95
£ 2.20
38
One moment, I'll put you through .
Anything else?
Adjectives describe nouns. Adverbs describe verbs.
Form adverbs by adding -Iy to the adjective.
Adjec tive _ adverb
A quick typist types quickly.
A slow worker works slowly.
Fresh juice is squeezed freshly wery day.
Some are irregular: good/well, hard/hard, fast lfast,
late/late

TAKING AN ORDERON THE PHONE
5 She cooks . She trained for five years.
6 Thev work in the kitchens when the hotel is
ron.
Choose the best work from the list for these sentences
and fill the blank with the adverb form.
loud, quick, good, polite, hard, immediate
1 Can you serve breakfas t in my room , please?
2 Receptionists must speak to the guests .
3 He spoke into the phone as it was a bad line.
4 Hems on the room service menu are prepared
New words to use
ticket
toast
trained
travel agency
tuna
quiet
relish
sandwich
sausage
squeezed
tea
late
loud
meeting
milk shake
portion
pot
assorted
baco n
beefburger
calculate
computer
early
Listening two
You may have to take messages for guests. Listen to
these conversations and complete the table.
FOR FROM MESSAGE
1
2
3
Summary
Now you can
Take orders
A tuna sandwich. Anything else, Madam?
Use ad verbs
Wehaveto work hard.
Offer to take phone messages
Can [ give hera message?
Give someone a message
Mrs Jones called and shesaid she'llarrive . . .
I - E X T R A - W O R D S - j
Activity
Work in pairs. Student A is the hotel receptionist.
Student B is Joe Williams, a guest staying at the hotel.
There are a lot of messages for Mr Williams.
Student A Look at the pictures and give the messages
to Stude nt B.
Student B: Close your book . Listen to the messages
and repeat them to show you understand them.
Example:
A Mr Williams, there's a message for you . Mr
Longwith says he'll ...
B Thanks! Mr Longwith says he'll .. .
39
hot drinks
tea(China, Indian, Russian,
green, herb)
coffee (black, white)
hotchocolate(cocoa)
bouillon
mulled wine
snacks
pizza
hot dog
[
croQ
uemonsieur
toasted sandwich

ASKING FOR CLARIFICATION
Listening one
Listen to the telephone call and fill in the screen.
Language study
We seem to have a bad line .
Can you speak up?
Could you spell tha t?
I'm sorry, I didn't catch that.
Did you say.. . ?
Could you repeat that?
Excuse me, ... ?
We'll hold the rooms until ...
40

ASKING FOR CLARIFICATION
Listening two
Austrian
Australian
Brazilian
Canadian
Chinese
Hungarian
Japanese
Mexican
Norwegian
Thai
Tunisian
......"'--
countries/nationalities
1ustria
':A.ustralia
Brazil
Canada
China
'Hungary
!Japan
Mexico
Norway
ilhaaand
iTunisia
receiver
dial
international code
country code
telephone book/directory
payphone
callbox
answerphone
local call
long-distance/trunk call
collect call
telex
fax
telephone words
Activity
People who come from France are French. Can you
find the ten other nationalities in this word search?
F Q G I T A l I A N W
C B E l G I A N l P E
I N R H S I D E W S S
H T M D C G R E E K T
S C A U J T B A 0 D H
I S N C I K U P W Z A
T W R E X T E D Y Q M
I I A B R D A N I S H
R S l C R F F l G H M
B S P A N I S H A V S
Summary
Now you can
Take difficult phone calls
Could you repeat that?
Ask questions about the past
Did hearrivelast night?
Spell words
F-R-A-N-C-E
Talk about countries and nationalities
Germans live in Germany.
I • E XT R A· W a R D S • I
41
speak up
spell
until
Yes, 'did .lNo, rdidn't.
Yes, he did.lNa, he didn't.
letter
nationality
repeat
C H I N A
catch
country
hold
address
alphabet
area code
Write down the capital cities you hear on the tape. Can
you match each capital with a country?
A Simple Past: questions and short answers
Questions in the Simple Past use did and the infinitive
of the verb. Short answers use did or didn't.
Examples:
Did you go to Oxford?
Did he reserve two
double rooms?
New words to use
Make questions and short answers in the same way:
1 They arrived last night.
2 She spoke to the manager.
3 He telephoned the hotel.
4 Mr Dreyton called from Italy.
S She ordered a dry martini.
B Simple Past: negatives
We make negative sentences with didn't and the
infinitive of the verb.
Example: He didn't reserve two rooms.
Make the sentences above negative.

DEALING WITH PHONED REQUESTS
Listening one
Look at the pictures. What do the se guests need? Now
liste n to the cassette. What do the guests on the
cassette need ?
1 _
2 _
3 _
Language study
My jacket needs cleaning.
I need some buttons sewn on a . ..
You needn't . ..
I don't need it until ...
Somebody'll pick them up.
I'll send someone up.
It's open 24 hours a day.
42
A Need (as a main verb)
1 need + noun
I need somesugar for tileapple sauce.
I don't need that knife. Jhave one here.
Do you need a receipt? Yes, I do.lNo, I don't.
2 need + -ing
Theroom needs cleaning.
The room doesn't need cleaning.
B Need (as an auxiliary verb)
We need to hurry. It's late.
We needn't hurry. There's plenty of time.
Put the correct form of need into these sentences:
1 He __ a haircut. It's very long.
2 You __ lock the door. I'll be here.
3 Your jacket __ pressing. It looks fine .
4 He __
. a shave. He had one just now .
5 The television's broken . It _ _ repairing.
6 She __ a big table. She has a lot of work to do.
7 You _ _ pay for the phone calls until you leave.
S My shoes _ _ polishing. They're very dirty.
9 They __ a taxi. The theatre's next door.
10 _ _ you _ _ change any money? No, 1__ .

DEALING WITH PHONED REQUESTS
Summary
• EXT R A'.: "!'lO R 0 S •
Welcome to the
Mayfair Hotel
aerobics
cabaret/floorshow
folk evenings
hotel activities (other)
excursions
barbecue
keep fit
Now you can
Deal with gue sts' requests for service
1'/1 send someupforyou.
Explain how a service operates
I'llgiveyouQ receiptand put them in the safe.
clothes
shirt
dress
skirt
su~
New words to use
available fire lock safe
blouse foreign next door same-day
bureau garment obtain sew
button haircut on call shave
cash hairdressing otherwise shop
clean hall porter phone caU straight
clothes hire polish awav
currencv housekeeper press theatre
dinner-Jacket jewellery re
ceipt valuables
facilities laundrv repair wea r
Listening two
Listen to this guest asking about services. Fill in the
table .
SERVICE WHERE WHEN
I
~
2
:::::;;k£
3 8a.M.t'b
midftijk:t-
4
Activity
Look at the symbols. Match them to the descriptions of
the service on the key card.
Ie 2
3
11 4 ~
..
.;. ::..
S! : J 6
E! 7 ~ 8
11
9
!J IO ~ 11m

-
.-
~_~l~
lit tho!top 01
j
Language study
Listen to the directions and mark the five places on the
plan.
Listening one
It's on the first/second/ground floor.
Walk along/Go down the corridor.
Go across the lobby.
It's at the end/t op/bottom of the .
When you come out of the lift, .
. .. on the other side.
Take the lift to ...
Go through the doorway.
Turn left/righ t.
Go past the ...
Study the preposition diagrams. Using the plan of the
hotel, give directions from reception to:
1 the roof garden 5 room 116
2 the sauna 6 the car park
3 room 128 7 the bar
4 the exchange bureau
into out or
GIVING DIRECTIONS INDOORS
44

GIVING DIRECTIONS INDOORS
New words to use Activity
Listening two
The Housekeeper is talking to a new maid and
explaining her duties. Label the picture with the items
she talks about.
5 9 _
6 10 _
7 11 _
8 12 _
9 night porter
10 exchange bureau
11 flower shop
12 horse-riding
13 hairdressing salon
14 indoor swimming-
pool
15 gymnasium (gym)
Look at the three hotels below. Which of the list of
facilities do you think each of them might have?
Summary
1 travel agency
2 golf-course
3 car park
4 laundry
. 5 outdoor swimming-
pool
6 beauty salon
7 tennis courts
8 car-hire office
outdoor
roof garden
shelf
shower
stairs
stamp
stool
television
upstairs
wardrobe
dressing-table
facing
foyer
fridge
gift shop
ground floor
hanger
horse-riding
indoor
lobby
opposite
2 _
3 _
4 _
air-conditioning
armchair
basement
bedside table
blind
chest of drawers
conference
corridor
curtain
downstairs
Now yo u can
Explain how to get to different parts of the hotel
Godownstairs, turn leftat the. . .
Talk about the contents of guests' rooms
The bedroom contains a bed, dressing table, . . .
bathroom
towels
soap
shower cap
taps
wash basin
bidet
bath mat
shampoo
shaver point
bath
more activities
,ice-skating
skiing
hiking
bicycle hire
bowling
45 21

- -
Art
'f",ttuy
5tr~et
Street
- ---
St r u t
GIVING DIRECTIONS OUTSIDE
,
•
,
Listening one
Listen to the conversations and follow the directions
on the map.
Where do you get to?
Prepositions are easy to use once you understa nd
their sense. There are a few exceptions. No te that we
say 'on foot' but 'by car', 'by bus' .
Language study
It's not far.
About ten minute s' walk/on foot.
Turn left outside ...
Go down to the traffic lights.
Go straight on at the crossroads.
Carry on down ...
. . . alon g on your right.
~.... ~
,
II
- •
~,.~-
~~
""" il'
Where are you going? Pu t the correct prepositions
below and see where you get to:
When you leave the hotel, tum right and go (1)__
City Road . Tum left (2) _ the traffic lights (3)_
Church Street. Go (4)_ _ Lou's and the Theatre Royal
and take the next righ t tum. Along (5)_ _ your right
you' ll see the (6)_ _ .

GIVING DIRECTIONS OUTSIDE
New words to use Summary
art gallery
bridge
bus
castle
cathedral
cinema
department
store
direct
far
further
inside
map
museum
near
on foot
opera
outside
post office
railway
round
roundabout
show
straight ahead
subway
T junction
traffic lights
train
zoo
Now you can
Give directions around the city
Godownthestreet andoverthebridge.
Give directions about public transport
Geton at Piccadillyandchange at. . .
Identify places of interest
The cathedral isopposite Lou'sDepartment Store.
-EXTRA-WORDS
Listening two
Look at the map of the London Underground. You
will hear descriptions of how to get to three places of
interest in London from different starting points:
Euston, St Paul's, and Liverpool Street. Make a note
of th e route, final station and destination.
Activity
transport
by car
by bus
bytrain
by plane
byair
on foot
street terms
dead end/cui desac
pavemenUsidewalk
footpath
no throughroad
pedestrian street/footstreet
main road
road signs
Stop
Give Way
One Way
No Entry
No Parking
- I
Work in pairs. Use the town and Undergro und maps
to ask for and give directions.
~...---
Colour Keyto lines
~- -
- ~~= -
• Cl~ "'.._"""........,.
t i;':,~t~-;::..::.~~
,.....'"".". rt.-,
a ,_ <',......rt.-,
.... C"""'''>oo> ..' h "'.... . . .
G :i.
~ - "·""C
47
- -
_.-:I.• _
---
-
-
( ;,c,"
~..
-
-
_.,
..... "'-
--
--
-~.

OFFERING HELP AND ADVICE
Listening one
Listen to the cassette, then answer the comprehension
questions.
Comprehension check
I What has Mrs Johnson planned for today?
2 What is on at the art gallery?
3 What doe s the hall porter advise her to see?
4 What has happened on the steps outside the hotel?
5 What does the hall porter ask Jim to do ?
6 What do es th e hall porter offer to do ?
7 Does Mr Wh eeler want to see a doctor?
8 Why does Mrs Wheeler think her husband sho uld
see a doctor?
48
Language study
What have you planned?
Have you heard anything about the . .. ?
You ought to go to the ...
I believe it' 5 ...
They have some .. .
We'd better call a doctor.
I'll phone right away.
I th ink you should see . . .

OFFERING HELP AND ADVICE
A We saw in Unit 15 that the Simple Past tense is used
for past completed actions:
Wi' ordered 20 minutesago.
The Present Perfect tense is used for actions which
have not yet finished:
We haven't ordered yet (but we'regoing to).
Or for actions which have recently finished:
We hate just ordered (a snort time ago),
Complete these pairs of sentences by putting the verb
into the correct tense:
1 (visit, you) the new exhibition yet?
Yes, I (go) last night.
2 We (see) the show at th e theatre last Sun day.
Is it good? J(not, see) it yet.
3 (arrive, Mr Tonini) vet?
Yes, he (register) a~ hour ago.
4, (finish. vou) the exercise?
Yes, weIfinish. just).
B Look at these two sentences:
Mr Wheeln-'s leg may/migh t bebroken. (rru
ght e less
certa in)
They ought to/should calla doctor.
Match these pairs of sentences:
1 It mav rain. a. You should call a doctor.
2 It rna}' be serious. b. You should go this week.
3 They might phone. c. You ought to take an
.1 He may arrive late. umbrella.
5 The plav finishes d. You oug ht to leave a
on Saturday. message.
e. We should hold the room
until un til 10 p.m.
New words to use
Activity
Work in pairs, one as a guest with a problem, the
other as a receptionis t offering help and advice .
a. a stomach ache b. a missing car c. broken
glasses d . a stolen ha nd bag e. a rut finger
f. a broken sandal strap g. a headache
h. a broken down car i, a toothache
shoemaker
Summary
Now you can
Talk to guests about their day
Whathaveyou planned today?
Give advice
Youought tocalladoctor.
Help guests with their problems
I'll phonea .. . for you.
believe
break
comfortable
dizzv
dressing
emergency
exhibit
e....luluuon
fall
garage
glasses
health
leg
modern
p.,inkiller
permanent
plan
prescription
serious
shoemaker
strap
time of year
umbren~
visit
well
wound
heatth problems emergeecy
services
heatth care
personnel
Listening two
Listen to three guests with problems . Write, for each
guest, what the problem is and the remedy (or
remedies) suggested.
49
acold
influenza (flu)
headache
stomachache
diarrhoea
toothache
ambulanceservice
fire brigade
police
doctor
nurse
dentist
optician

Listening one
As you listen, fill in the gaps in the complaints.
1 My room __ hasn't been _ _ since the last guest.
The carpet's __ , the bed's _ _ and the
bathroom touched.
2 Our room isn't ready for us. no
towels, - - I or toilet paper in the __ .
3 Can yOll do something about the __ in my room?
It's only running . And the in my
bedside lamp _ _ wo rk.
4 The __ in 302 next door to me is __ . 1__ sleep.
Language study
Expressions to lean
My room ha sn't been cleaned .
The noise is awful.
50
The bathroom hasn't been touched .
It should have been done.
I'll send someone up.
I'll speak to ...
A It may not be your job to help guests personally
with th eir needs, but you can organize things that
should have been done for them.
Look at these sentences:
My room hasn't been cleaned .
The maids S1
lOUld 1rave cleaned it. or
It should have been cleaned.
Now answer other complaints in the same way.
1 The sheets haven't been changed.
2 The TV hasn't been fixed.
3 The shower hasn't been repaired .
4 My shoes haven't been cleaned.
5 My wine hasn't been opened .
6 My luggage hasn't been brought in.

Listening two
B After saying that something should have been
done, you need to tell the guest that you will deal with
the problem.
Example:
OUf room hasn't been cleaned.
It should have been cleaned. I'll contact Housekeeping
straight away.
Now answer these complaints in the same way:
1 The waste-paper basket hasn't been emptied.
2 The carpet is dirty.
3 The soap and towels haven't been replaced .
4 My laundry hasn't been returned.
5 The shower isn 't working.
New words to use
Activity
Work in pairs, one as a guest complaining about the
state of the room, the other as the receptionist
promising to put things right.
su gar
toilet paper
touch
towel
unmade
waste-paper basket
obviously
replace
running
see to
sheet
sleep
soap
awful
bowl
bulb/light bulb
carpet
check in
maid
noise
Summary
bedspread
blanket
pillow
pillowcase
mattress
duvet
room equipment bed equipment
mirror
door
alarm clock
radio
video facility
sewing kit
DoNot Disturb sign
stationery
writingpaper
envelopes
note pad
telexform
faxform
post cards
Now you can
Understand complaints
The sheets haven't been c1umged.
Deal with complaints
I'm sorry, I'llsend someoneup straight away.
51
o Escoffier and Cesar Ritz
went to London to
manage the Savoy Hotel.
Escoffier was Directeur
de Cu isine at the Gra nd
Hotel in Monte Carlo.
o Escoffier moved to Paris.
o Escoffier returned to
Monte Carlo at the age
of 73.
o Escoffier got married.
o Escoffier and Cesar Ritz
opened the Ritz in Paris.
Escoffier started cooking
at his uncle's restaurant
in Nice.
Listen to the biography of the famous chef, Geo rge
Auguste Escoffier. Put these events in the correct
order:

Listen to the casse tte and tick the tables with details of
each bill.
PAYING BILLS
r,
ca'"
Credit card
Recei t
~ -
Cheque
R"~
BallkefS card
Cashier
ffllellra of Uv
A The Present Continuous tense is used for actions
which are happening now.
look at these sentences:
How are you paying? now
How do you pay? usually
How did you pay? last time
Answer these qu estions about now.
I What are you doing?
2 Where are you Sitting?
3 What book are you using?
4 What are you studying?
5 What's your teacher doing?
VAT
castllel
"" ."
s.!~ .m~ s !"l!!e) -
BILl.3_E_CQ~g-G:~~ ~
'9'2- Na~_o
l_9u~~t -
se~~i~
- -
How are you paying?
Service and tax are included.
Would you sign here. please?
Your signature here, please.
Here's your receipt.
Do you have a banker's card?
Do you have some form of ide ntification?
Don't worry, sir. I'll stamp it.
Language study
Listening one
52

8 Look at these pairs of sentences:
Your bill's ready.
I'll settle it now.
Where are the telephone calls?
I put them at the top.
Who shall I make a cheque ou t to?
I'll stamp it for you.
Subject and object pronouns
singular plural
PAYING BILLS
Activity
Find the ten currencies in this word search :
0 N F 0 0 l l A R P
l P E A S I M Y W E
Z 0 G y F R A N C S
G U I l D E R S R E
A N y J R S K C 0 T
H 0 V X U 0 S R W A
E S C U 0 0 S E N S
I me we us
you you you you
he him they them
she her
it it
Summary
Put the correct object pronoun in each blank:
1 w here's your key?
I gave _ to the porter.
2 Where did you put the sheets?
I put _ in room 201.
3 Did you tell Mrs Dupont her husband called?
Yes, I gave _ the message.
4 Where's Jim?
I saw _ a mom ent ago.
S 'I'm glad you and your family enjoyed your stay:
'You looked after _ very well.'
6 'Goodbye:
'Goodbye, we ho pe to sec _ again .'
New words to use
Now you can
Take payment of bills
Hous areyou payi"g, sir?
See to the necessary administration for payment
Could you sign Ilere, please?
Use object pronouns
I gavehim the message yesterday.
account
charge
discount
supplement
payment
total
exchange rate
room rate
Iarfft
Iax
currencies
lire
Escudos
Swiss francs
Drachma
Guilders
Belgianfrancs
signatu re
stamp
total
traveller's cheque
Value A dded Tax (VAT)
identification
include
pay
settle
sign
amount
banker's card
check out
cheque
credit card
Listening two
What nationality is each of these customers and how
did they pay their bills?

Listening one
PAYMENT UERIES
Use many with negative verbs and questions about
countable nouns:
Use much with negative verbs and questions about
uncountable nouns:
When talking about quantity. use a lot of with
affinnative verbs:
Listen to two other guests querying their bills.
Then answer the comprehension questions.
Comprehens ion check
1 a. Why does the guest query the telephone calls on
the bill?
b. What is the cost of calling from the hotel?
c. How many units did she use?
d . Wha t's the second query?
e. Whose mistake is it?
2 a. How does the diner want to pay his bill?
b. Wha t are his queries?
c. Wha t is the mistake?
Language study
It can' t be righ t.
I'll check it for you .
I'm afraid there's no mistake.
I beg your pa rdon, th at's our mistake.
I'm sorry about that.
There is
There are
There isn 't
Is there(?)
Th ere aren't
Are there(?)
a lot of
much
many
money
beer
information
rooms
guests
chairs
money
beer
infonnation
rooms
guests
chairs

PAYMENT QUERIES
Fill in the blanks with a lot of, much, or many:
1 There aren' t people in tonight.
2 There's preparation to do.
3 Do you have single rooms?
4 There isn't time before we open .
S There are vege tables to prepare.
6 Do we have hot starters today?
7 Is there work to do this morning?
8 There are beds to make.
Activity
Put th ese countries, nationalities or currencies into
the correct column below. Then complete the table.
Yen Lira France Guilder
British Peseta Spain Portuguese
Belgian USA Escudo
New words to use COUNTRY NATIONALITY CURRENCY
accept
balance(n.)
cashier
company
confused
corner
deposit
diner
layout
mistake
package tour
query
rate
salmon
unit
Listening two
The Head Cashier is showing a new cashier the
layout of a computer bill. As you listen, fill in the
details.
MOUNT ROYAL HOTEL
NEWCASTLE Summary
CHARGES CREDITS BALANCE
17.0194 Apartments 90 233992
18.03.94 Apartments 90
19,03.94 ledger .'==:::1
Transfer @[ 152233911 CZlL
SUNSHINE REF: 522339/1
DEPO"~
. (lll ~
Room (j)! I No of guestsG)lC= = J
Bill no 2601 283 W M 2
Arrive l 1f03194
O<o>port 1910
3194
Now you can
Clarify payment queries
I'lljust checkfor you.
Apologize for mistakes
I'm sorryabout that.
Recognize the currencies of different countries
dollars, Deutschmarks, pounds
I • EX T R A • If.{ b"R 0 S • I
Ace . TO: SUNSHINE HOLIDAYS
bills service
SIGNATURE _
invoice
voucher
coupon
sub-total
balance
debit
credit
deposit
amount
service charge
gratuity
tip
Sf.lWI CE AND TAX ARE
I~Cll·DEb. cxxt umes AT
YOUR OISCRETI0~
PLEA~r: LEAVE YOUR KEY
55

FAREWELLS
•
Language study
Listen to the cassette and fill in the blanks in th e
conversations.
I hope you enjoyed your stay.
We did very much thank you.
We're flying to .. . today.
We're going to see . . .
This looks like your taxi.
I hope we'll see you again.
Have a pleasant trip.
Safe journey.
AH .~IS _
'I'QU~ - NOW
HAVE A Pl.EASANT .
_ ANO _ _ ~"-_ _
.,JOURNl:;y . r-
Listening one
SHALL I G.E.T A _ _
"TO I-4ELP W~ 'tOUR.
- ?
56

FAREWELLS
Summary
Activity
I · E X T R A . W O R D S ·I
27
brother
sister
step-brother
haft-sister
guardian
1& THURSDAY
21 SUNDAY
uncle
nephew
niece
grandfather
grandmother
cousin
MAY
17 WEDNESDAY
N ' o>t ~ho<o l
~ ' .'10 - q .:?,O
15 MONDAY
Meet Cl...~<:. I'j>....
16 TUESDAY
eo"""" "3 ""t To....,..·s
Now you can
Say goodbye to guests
Goodbye. Haveagoodtrip, Safejourney.
See to their needs as they leave
Shall Iaska porter . . .
Talk about future plans and intentions
WhenIget home I'm goingtowritealetter.
family
mother
father
son
father-in-law
daughter-in-law
aunt
Now make a diary for next week. You are busy on five
nights. With your partner make dialogues to find a
free evening.
In pairs, A and B, use the page from B's diary and the
example dialogue to fix an evening at the cinema.
Example: A: What are you doing on Tuesday
evening? Can you come to the cinema?
B: No, I'm going to Tom's. etc.
57
HOTEU DESTINATION MEANSOF
RESTAURANT TRANSPORT
1
2
3
Several tenses are used when talking about the futu re.
These 5 sentences are aUabout the future.
briefcase fly looks like spend
college forget lost stay
daughter hope money trip
departure job pleasant underground
ramuy journey sata ry waste
Listening two
Listen to these three guests leaving. Write in the table
if they ~rc le~vins a h otel or a restaurant, w here they
are going, and how they are getting there.
Answer these questions about your future using:
I'm going to . . . or I'll . . .
1 What are you going to do whe n you finish college?
2 What sort of job do you hope to get?
3 Where will you live?
4 Where will you live if the job is far away?
5 How will you spend your first month's salary?
6 Are you going to travel to other countries?
7 Where do you hope to go?
New words to use
Our plane leaves at midnight. times
We're flying to Florida tonight. plans or
arrangements
We're going to see our daughter . future
intentions
I hope we'll see you again. forecasting!
If we're in Lyon again, we'll stay predictin g
here.

Listen to this job interview and fill in the form .
ANSWERING PERSONAL
GRAND luaoPOLltl'N KonLS
'erso"nel Department
INTtRYI1W RfCOID CARD
Surnome:<D - - - - - - - - - - - -
fint names:<%l -- - - - - - - - - - -
Address:Q)- - - - - - - - - - - - -
Job applied for:(J)- - - - -
Qvalificotions:G> - - - - - - - - - - -
Experience:~-------------
PreviouSemployers:(%)- - - - - - - - - -
Available from:~------------
Dear Sir/ <D •...••,
Re vacaney for receptionist
<D .. .. . • to apply for the job of
receptionist which you advertised in this
month's 'Hotel Empl oy'.
<D .. . ..• send me an application form. I
<D • . . .• • an s.a.e .
vcurso .
58
UESTIONS
Listening one
Language study
Dear Sir/Madam .
Yours faith fully .
Dear Mr/Mrs/Miss/Ms. . . .
Yours sincerely .. .
I wo uld like to enquire ...
With reference to . . .
Would you please send me .. .
lend ose an s.a.e. (stamped add ressed envelope). . .
For business letters, polite formality is required. Do
not use short forms of verbs.
Use the information in the interview and the
language in the Expressions to complete these letters.
Dear Miss Nouveau
e
Be vacancy for .
(j)
................ for y our letter . We are
®
not sending for th1s job.
You are invited for interview at the
@
above on Friday April :3
1994 . Interviews w1ll be between
9 am and 11.30 a.m.
e
....... .... s incerely
Personnel Deparenent

ANSWERING PERSONAL QUESTIONS
Listening two
New words to use
;·-·::;····8
2
marital status
married
notice (n.)
part-time
previous
surname
vacancy
enclose
enquire
expe rience
high-class
interview
invite
mainly
advertise
advertisement
applicant
application form
copy
educa tion
employer
Listen to the cassette and then answer these job
advertisements for the speaker in writing. Summary
COMMIS CHEF
Our Egan Aonay
recommended kitchen
requires. person who is
college trained. live in/out.
Good conditions.
AppllUtlon forms from :
The Head Chef
Spreltd Eagle Hotel,
17 Peril Town.
Oxford OX4 lQD
Tel: (086 5) 58157 rt]
COMMls
CHEF
To ... (U')QlIlII Head ClIeI. This isI
IIl'III f'IIemaIiOhIIy mown.14-bednX1m
_lICl..,....,re:sranr lI'ICl bus'!
UdIrIlt tIUlIiIl. /I9I 1tWlWtlscI
~a.isilI.
SrlgIt aetuI.·o:liItOl prowidel1
,.t,cpy" "'*'lII1lllcr 1M
........
TIltPropriIa, A_ ~ "*
BII!l StretI, GIIIlonbwy, sa-.t
T
it flN5II72S10l
Now you can
Take part in a job interview
Lay out a short business letter
Fill in an application form
Answer an advertisement
The F
ollowing crosswo rd has job application words.
Activity
letter abbreviations
(stamped,
addressed.
envelope)
(regarding)
(as soon as
possible)
(that is)
(for example)
(postscript)
l.e.
e.g.
p.s.
s.a.e.
re
a.s.a.p.
personal deta ils
single
married
widow
CV (curriculum vitae)
booata
training
59
Down !
1 abbreviation for
'as soon as possible'.
2 Hotel Bristol has a
_______ for a part-
time cashier.
3 You are invited for
_________ on 5June
at lO am.
4 Give your full .
6 I am going to _
for the job at the
Golden Fork.
11 We are sending
application forms for
this job.
5 I live at this
Across _
7 I endose a copy of my
1 You know how to
answer an
8 Iam _
from the beginning of
July.
9 Another word for
salary.
10 He has a lot of
__________ . He has
worked in six hotels.
12 Date of .

DIALOGUES
D-----~~~------
Unit 1 Unit 2
Listening one
1
Reception: Good morning, Park Hotel. Can I help
you?
Caller: I'd like to book a single room for three nights.
Recep. Yes, madam. Could I have your name,
please?
Caller: Mrs Andrews.
2
Waitress: Good afternoon, Garden Restaurant. Can I
help you?
Caller: I'd like to reserve a table for six, for
Wednesday evening .
Waitress: Yes, what name, please?
Caller: My name's Jackson.
3
Waiter. Good evening, FrateIli's.
Caller: Could I speak to the Manager. plea se?
Waiter: Yes. who's calling?
Caller: Mr Evans.
4
Reception: Good morning. Carlton Hotel. Can I help
you?
Caller: Hello, can I have Reservations, please?
Recep: One moment, please.
Listening two
Reception: Good evening, sir. Can I help you?
Guest: Yes, I phoned on Saturday to book a room.
Recep: What name is it?
Guest: Branston.
Recep: Ah yes, Mr Branston, a single room. Number
407, for two nights.
Guest: Oh, and I'd like to reserve a table for dinner.
Recep: Yes, sir. I'll give your reservation to the
restaurant. What time ...
- -
Listening one
1
Mr Hopkins: Halle, I'm George Hopkins. Can you
tell me a little about the hotel ?
Reception: Yes, I'd be glad to. The hotel's in the
centre of the city. There's a restaurant and a coffee
shop and there are two bars. The cost is £92 for a
single room and £112 for a double or twin room ...
What else can I tell you?Oh. yes, there's a sauna and
a swimming pool.
Mr H: Is there a car park?
Recep: Yes, there b .
2
Woman: Could you tell me about Fratelli's bar and
restaurant?
Head Waiter: The restaurant is at 16 Kings Street.
There's an ala carte menu at lunchtime and in the
evening. At lunchtime there's also a special three
course table d'hcte menu.
Woman: How much is the table d'h6te menu?
Head W: It's £17.50 per person.
Listening two
1
Reception: The charge for the single room is 950
francs per nig ht.
Guest: That includes breakfast, I hope?
Recep: It does, sir, yes.
2
Guest: Is there a children's menu?
Waiter: Yes, sir, there's a special children's menu at
£8.
3
Guest: A small beer, plea se.
Bannan: There you are, sir. That's 1 dollar 95.
4
Guest: How much is the double room?
Reception: It's £105 per nigh t, including breakfast.
S
Guest: Is the table d'hcte menu still £18?
Waiter. No, I'm sony, it's now £22.50.
60

DIALOGUES
Unit 3
listening one
Head Waiter: Dina's, can I help you?
Woma n: Can I speak to the Head Waiter. please?
Head W: Speaking. How can I help you?
Woman: I'd like to book a table. What time do you
serve lunch?
Head W: We serve lunch from 12.00 to 2.30.
Woman: OK .. . are you open every day?
Head W: From Tuesday to Su nday. We're closed on
Mondays in winter.
Woman: Can I book a table for Sunday, please?
Head W: Certainly, madam . How many for?
Woman: For 6 people.
Head W: And what time?
Woman: Per one o'clock.
Hea d W: What name is it, please?
Woman: My name is Mrs Richards.
Head W: Table for 6 on Sunday at 1 pm . Thank you
very much, Mrs Richards. Goodbye.
Woman: Goodbye.
Listening two
It's nine o'clock.
It's a quarter past two.
It's twenty to eight.
It's half past one.
It's a quarter to six.
It's twenty past eleven.
We can also say:
It's nine.
It's two fiftee n.
It's seven forty.
It's one thirty .
It's five forty-five.
It's eleven twenty.
1 We're having breakfast at a quarter to eight.
2 When does your plane leave? At ten o'clock, I
think.
3 OK, I'll see you this evening at six forty-five.
4 I'm meeting him at five past two.
5 Lunch is at half past twelve.
6 The film begins at eight twenty-five.
61
Unit 4
Listening one
1
Could I reserve a table for two for tonight?
I'm afraid we haven't any tables left for tonight.
2
Can I book a double room for tonight ?
I'm sorry, we're fully booked for tonight .
3
Can I reserve a table for Sunday lunch?
I'm very sorry. We don't open on Sunda ys.
4
Could I book a family room for the Christmas
weekend?
I'm afraid we haven't an y rooms left tha t weekend .
5
Can I reserve a table for tomorrow night?
I'm sorry, sir, we've not hing left. Tomorrow's our
busy night .
6
Can I speak to Mr Smith in room 101?
I'm sorry, there's no answer. Can I take a message?
listening two
a. . . . the room costs 70 dollars .
b. He's coming on Wednesday .
c. at 2.15, I think ...
d. the menu at 90 francs? .
e. OK, Tuesday, at 5.25 .
f. the children's menu is 18 marks . .
g. see you on Saturday morning then . . .
h. £95, that's a lot for a room ...
i. the bar is open at half past ten . . .
D

DIALOGUES
(;Jt-- - - -,;;;..;;,.,;;;= ;;.-- - - - -
Unit 5 Unit 6
Listening one
1
Reception: Good evening, can I help you?
Guest: Yes, I'd like a room for two nights.
Recep: Do you have a reservation?
Guest: Yes, the name's Bray. I telephoned you on
April 2nd.
Recep: Ah yes. Mr Bray. Could you fill in this
registration card , please?
Guest: Is it necessary to fill in the passport
information?
Recep: Yes. if you would, please. Here's your key.
It's room number 86 on the third floor. And here's
your key card for use in the hotel's bars and
restaurants. I'll as k the porter to help you with
your luggage . . .
2
Maitre d'heteh Good evening .
Guest: A table for three, plea se.
M.d': Do you have a reservation?
Guest: Yes.
M.d'; What name, please?
Guest: Gibson.
M.d': Come this way, please. and I'll show you to
your table.
Guest: Thank you.
M.d': Can I take your coats first ...
Listening two
1 What date is the second Monday?
2 What day is the sixteenth?
3 What date is the last Friday?
4 Is the fourth a Friday?
5 What day is the tenth?
6 What date is the firs t Thursd ay?
7 Is the thirteenth a Wednesday?
8 Wha t date is the first Tuesday?
9 What is the last day of the month?
Listening one
Barman: Good evening, sir. What can I get you?
Tim: A pint of beer, please. What would you like,
Denise?
Denise: A gin and tonic, please.
Barman: Would you like ice and lemon in that,
madam ?
Denise: Yes, please.
Tim: Ah, here's Michael. What'D you have, Mike?
M ichael: O h, a dry sherry (01' Jill, and a la6cT (0£ HIe,
Tim.
Bannan: Would you like a pint or a half, sir?
Tim: Make it a pint.
Bannan: Tha nk you, sir. Shall I charge this to your
room?
Tim: Yes, please.
Bannan: May I have your key card please, sir?
Tim: Oh yes, here you are.
Listening two
1
Bannan: Good evening, sir. Wha t can I get you?
Customer: A large whisky for me, please, and a large
gin and tonic for my wife.
2
Customer: Oh, barman. could I have a half of cider
and a small rum, please?
Barman: Certainly, sir.
3
Bannan: Can I help you , madam?
Customer: Yes, I'd like a small vodka and tonic, and
a double rum and lemonade.
Barman: Would you like ice in both, madam?
4
Customer: Two pints of lager, please,'and two single
whiskies.
Barman: Yes, sir.
5
Customer: Two lemonades, two halves of bitter, a
cider, and a double gin and tonic, please.
62

Unit 7
DIALOGUES
Unit 8
Listening one
Trainee: How do you mix a dry Martini?
Steward: First. check you have everything you need.
Then, take a glass, polish it, and fill it with ice.
T: Which shape glass?
S: A special dry Martini glass.
T: OK, what next?
5: Next, take a large glass and quarter fill it with ice.
T: Mm.
5: Then. add two measures of London dry gin .
T: OK.
S: And then pour in a smaIl measure of dry
vermouth, just a dash.
T: I see.
S: Finally, give it a good stir with a bar spoon to mix
and chill the liquids.
T: Is that all?
5: No. throw out the ice from the glass, and then
strain the dry Martini into the glass .
T: Do YOU decorate it?
5: Yes: but not with slices of lemon or parasols. You
always have an olive on a cocktail stick.
Listening two
OK, this morning I'm going to tell you abo ut two
cocktails, the Daiquiri and the Manhattan.
Let's sta rt with the Daiquiri. First take the cocktail
shaker and halt tJIIIt with broken tee. Then ad d five
centilitres of lime juice. After that put in four
centilitres of rom and one or two dashes of
grl?n:ldi nl? Then shake it well and pass it through a
strainer into a cocktail glass. All right? Are there any
questions . ..
Let's move on to the next cocktail, th e Manhattan . No
shaker tor thiSone, Just a large glass . Halt fill this
glass w ith ice and add four cerrtilitres of Canadian
Club whisky, then four centilitres of Italian
vermouth, and one or two da shes of Angostura
bitters. Stir it well. then pa ss it through a strainer into
a cocktail glass . Serve it with a cherry .
63
Listening one
Waiter: Good evening, madam . evening, sir. Can I
take your coats?
Guests: Thank you.
waiten Here are the menus and the wine list. Would
you like to order an aperitif?
M.J.n: Yes, I'll have a Campari and soda. Wha t about
you, dear?
Wom.J.n: A medium dry sherry, please.
Waiter. Tha nk you.
Waiter: Here we are . One medium dry sherry and a
Campari and soda. Are you rea dy to order now?
Man: Yes, I think so.
Waiter: What would you like to start with?
Woman: What's the soup of the day?
Waiter: Cream of mushroom.
Man: I'll have the mixed hers d 'ceu vres, please.
Woman: The melon and Parma ham for me, please.
Waiter: One mixed hors d'ceuvres and one melon
and Parma ham , thank you.
Man: Oh, and can we have some bread, please?
Listening two
1
Man: Grilled sardines for me . What about you, Jean?
Woman: I'll have the avocado pear.
Waiter: Right, so that's one grilled sardines and one
avocado pear with prawns.
Man: Yes . . .
2
Waiter: Would you like to order no w?
Woman: Yes, we'd like two melon with Parma ham,
please.
Waiter: Yes, madam.
Woman: Oh, and a bottle of still mineral water.
Waiter: Certainly.

DIALOGUES
rnl-----------,;;,.;;.,;,;;,,;;,,~-----
I
Unit 9 Unit 10
Listening one
Waiter: What would you like to follow?
Man: What's this?
Waiter: It's a Greek dish - a kind of pie with layers of
aubergine and lamb and tomatoes, topped with a
creamy cheese sauce.
Woman: I think I'll have some fish. please.
Waiter: I'm afraid we haven't any sale left, madam,
but the turbot is excellent.
Woman: Then I'll have the tu rbot.
Man: I think I'll settle for a steak.
Waiter: Rump or fillet, sir?
Man: Rump, please .
Waiter: And how would you like it cooked?
Man: Medium rare.
Waiter: What vegetables would you like with your
fish, madam?
Woman: The duchesse potatoes, please, and some
spinach.
Waiter: And you sir?
Man: Oh, jacket potato, mu sh rooms. and a side
salad, please .
Waiter: Thank you.
listening two
Waiter: ... and for the main courses they'd like ...
Sons-chef That's table 17 you mean?
Waiter: yeah ... one scampi and one duckling.
S-ehef: Any vegetab les?
Waiter: Yes, sp inach, green beans, and a side salad.
S-chef: Fine, any others?
Waiter: Yes, table 6. A fillet steak, rare, french fries
and a side salad .
S-chef: OK.
Waiter: Table 11, John.
S-chef: OK.
Waiter: A veal escalope, a tu rbot, one green beans
and a jacket potato.
S-ehef: Right you are.
Listening one
Win e Waiter: Good.eveni ng, sir, madam. Would you
like something to drink with your meal?
Man: Yes, please. We'd like half a bottle of dry white
wine. Which is drier, the Chablis or the •
liebfraumilch?
Wine W: The French win e is drier than the German
one, but the Chablis is not as dry as the Muscadet.
Woman: Let's have the Chablis then, please.
Man: OK, and a bottle of red please . Is the Beaujolais
as full-bodied as the Beaune?
wtne W: N ot qulte , sir. The Beaujolais Is ngtuer man
the Beaune. The Bergerac is full-bodied.
Man: OK, a bottle of the Bergerac then, please.
Win e W: Thank you, sir. Would you like some
mineral water?
Woman: Some still mineral water, please .
Wine W: Certainly, madam.
Listening two
In Portugal, Oporto is nea r the centre of the wine area .
Dao is the name of the district south of Oporto and
port wine comes from the area north of the town. In
Spain, the most famous fortified wine, sherry, comes
from the extreme south. But the Spanish produce table
wines, too. The best known of these come from Rioja,
north of Madrid. In France, the Champagne district
produces the most famous sparkling wine. That's east
of Paris. South-east of Paris, and running west to
Nantes, is the Loire Valley which produces wines like
Muscadet and Sancerre. The Bordeaux region is in the
south-west of France. This area produces Medoc.
St Emilion, and Graws, for example. North of Lyon
is the Burgundy wine district, the home of the Cote
d'Or. Beaujolais, Macon, and many others. In Italy,
the most famous wine, Chianti, comes from the area
south of Florence. The district to the east of Rome
produces a famous white wine, Frascati.
64

Unit 11
DIALOGUES
Unit 12
Listening one
Woman: That wa s lovely.
Waiter: Good. I'm glad you enjoyed it. Would you
like a sweet?
Man: Mm .what've you got?
Waiter: One moment, sir, I'll bring the dessert
trolley. .. . Here we are.
Woman: Can you teUus what they are?
Waiter: On the top there's apple pie, chocolate
gateau, Charlotte Russe or fresh fruit salad, and
underneath there's profiteroles, blackcurrant
cheese-cake and, of course, the fresh fruit basket.
Man: What about cheese?
Waiter: On the cheese board we have English
Cheddar, Stilton, Camembert, and Dolce Latte.
Man: Are you having cheese, Jill?
Woman: No, just a dessert for me, the chocolate
gateau, I think.
Waiter: Would you like cream, madam?
Woman: No, thank you.
Man: And I'll have a piece of Stilton with biscuits,
and then some fruit salad.
Waiter: Cream, sir?
Man: Please, and we'd like coffee to follow.
Waiter: Certainly, sir. Would you like a liqueur with
your coffee?
Man: What about you, Jill? ... No, thanks.
Listening two
There are three main types of cheese in Europe. The
first of these is the hard type. There are very many
hard cheeses. In the north of Europe the re is Cheddar
from Britain, for example, and in th e Netherlands,
Edam. Furthersouth you canfind Gruyere in
Swit2;c rla n d, Manchego in S p ain a n d in Italy then' Is
a cheese which is harder than all the othe rs,
Parmesan.
The next group Is soft cheeses. The two most famous
in this group are both French, Camembert and Brie.
Many countries also have another type of soft cheese,
what we call a blue cheese. In Britain there is Stilton,
in France Roquefort, in Italy Gorgonzola.. and in
Denmark Danish Blue.
65
Listening one
Wine Waiter: Would you like something to drink
with your meal, sir?
Man: Yes. Now those having fish will probably
prefer white wine. What about this white
Lambrusco?
Wine W: Tha t's a sparkling wine.. sir.
Man: Ah, no, then. What do you suggest? Something
not too dry.
Wine W: I can recommend the white Bordeaux , sir . ..
that's the Graves. It's quite dry but very popular. Or
Piespotter Michelsberg is fruity and medium dry.
Man: OK, a bottle of the Graves. And now what about
red ? Something to please us all.
Wine W: Have you tried the house wine, sir?It's very
good . Or may I suggest a Burgu nd y? This Fleurie is
excellent.
Man: Fine, we'll hav e the Fleurie. We can always
have a carafe of the house red later.
Wine W: Thank you, sir. Will that be all?
Man: Oh. bring some mineral water, too, please.
Wine W: Certainlv, sir.
Man : Well, everyone, I've cho sen the wine ...
Listening two
Man: What are the best aperitifs do you think?
Woman: It varies from country to country, but I'd say
dry sparkling wine, dry white wine or K ir, and a dry
or medium-dry fortified wine. Oh yes, and
vermouth of course.
M: With meat they say red with red and white with
white. Do you think so, too?
W: Yes, a full-bodie d red is best with beef and a full-
bodied or light red with lamb. But I think with
pork and veal a light red or a dry white is best.
And rose wine can be very good with pork.
M: I like a dry white with fish best, or perhaps a
semi-dry with poached fish. You too?
W: Yes, I do.
M: And then a light red with the cheese or a full-
bodied one if the cheese is strong.
W: That's right, and then a sweet white or fortified
wine with the dessert or ice-cream.
M: Yes.

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