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Kenneth Claeyssens - Randstad
- 5. |© Randstad Group 5
detailed end-to-end journeys
defined drivers of satisfaction
through scientific analysis
continuously measure the
drivers of satisfaction
create ‘delight’ in the branches
our touch.
- 8. |© Randstad Group 8
• we know our processes in detail through RWoW (Randstad Way of Working)
• we serve each other and our clients by sharing knowledge cross departments
• we trust our people to help out their own and other departments
• we strive for perfection by delivering quality, on time in full, each time
• we are not just looking to reduce costs, we invest in new competencies
shaping the world of work.
- 10. © Randstad Group 10| 10
start RPA in Belgium:
BIC, IT, accounting
3 week training (ISG)
3 month PoCs (closing, reporting)
end
2014
Oct
2016
Jan
2017
May
2017
Oct
2017
Apr
2018
international
RPA awareness
and research
PoCs validated
train the trainer
from virtual machines to Citrix
first group of SMEs trained:
business administration
accounting (manually)
credit management (control room)
second group of SMEs trained:
business administration
payroll (SME selection)
invoicing
our journey.
- 11. ||
• involve IT immediately
• get a certified consultant
• Citrix can be challenging
• select the right SMEs
• running tasks manually vs. scheduling them
• global cooperation possible: control room in the US and weekly calls to share knowledge
• ROI is clear but never clear
• RPA is not the holy grail
11© Randstad Group
our key learnings.
- 12. ||
• manual journal entries
• recurring bookings
• VAT checks
• social security checks
• unreconciled cash
• data uploads
• recurring reporting
and now ... working down the checklist
12© Randstad Group
our accounting automations.
