1. Curriculum Vitae
Fatola, Isaac Oludare.
B.Sc (Ed),Mathematics. (Second Class Upper)
Block 250, Flat 2, Abesan Estate, Ipaja Lagos.
Tel: 08132392167, 09083299911.
Email: isaacfatola@yahoo.com, isaac.fatola@unifiedpaymentsnigeria.com
CAREER OBJECTIVE:
PERSONAL VALUES &
OBJECTIVES:
PERSONAL DATA:
EDUCATION:
WORK EXPERIENCE:
A full-time position in any sector where I can demonstrate my passion,
knowledge and innovative skills to make a change in such an organization
and thereby contribute towards the organizational goals and objectives
and attain maximum self-realisation.
Courage, Dynamism, Discipline, Trust, and Hardwork.
Ability to adapt to a new working environment and challenges and
commitment to making things work fine wherever I am.
Date of Birth: April 27, 1988.
Gender: Male
Marital status: Single
Religion: Christianity.
Nationality: Nigerian.
Language: English and Yoruba Language.
Location: Lagos.
University of Ilorin, Ilorin, Kwara State, Nigeria. 2008- 2013
B.Sc (Ed) in Mathematics, Second Class Honors(Upper Division).
Ataoja School of Science, Osogbo, Osun State. 2003- 2006
Secondary School Leaving Certificate, WAEC(2006).
Saint James Primary School ‘A’, Owo-ope, Osogbo. 1995- 2000
Primary School Leaving Certificate.
Customer Service Agent at Unified Payment Services Limited,
Victoria Island, Lagos Nigeria. (2015 till date)
Subject Teacher at Central Epie Govenment Senior Secondary School,
Opolo, Yenagoa, Bayelsa State.(NYSC’s Place of Primary Assignment).
(2013-2014).
Subject Teacher at Academy of Success International School, Osobgo,
Osun State. (2010)
Head Teacher and Class Teacher at Damay Nursery and Primary
School, Osogbo, Osun State. (2007-2008)
Job Roles:
• The first point of contact and one who delivers on multiple
objectives through call resolution and efficient handling of
customer issues. Serves as the chain that bridges customer and
the entire company team.

2. PROJECTS
LEADERSHIP
EXPERIENCE:
• First level support.
• Applies knowledge of problem routing, tracking and escalation
procedures; Applies knowledge of data entry software applications
and related desktop tools.
• Accepts and routes calls; Gathers problem information and
records data in desktop tools.
• Monitors incident status and escalates cases that are not resolved
in a specific time frame.
• Clearly understand the deliverables of managed services for each
customer and contribute proactively so as to accomplish goal of
customer satisfaction; Suggest ways and means to motivate /
improve vendor performance.
• Suggest improvements and take preventive measures to
consistently improve quality services rendered to our clients.
• Have regular, interactive feedback calls with operational team of
customers to improve quality of deliverables within Service Level
Agreement (SLA).
• Act as single point of contact for Banks and Merchants(Air Lines,
Hotels, Supermarkets, Hospitals, State Government) for support
with Incident Management Services.
• Take ownership of service request from Banks and Merchants and
ensure timely and satisfactory resolution of problems.
• Monitor ATM and POS transactions for Banks and Merchants
respectively.
• Running of reports for Banks.
• Provide accurate and creative solutions to user problems of
moderate nature to maximize user productivity; escalate both
internally and externally, when required, according to defined
escalation paths.
• Enhance and develop quality support methods and
communication skills through feedback and other developmental
approaches.
• Research, resolve, and respond to questions received via
telephone calls, mails and callbacks in a timely manner, in
accordance with current standards.
• Facilitation of learning process of my students.
• Motivation for the teachers and the learners.
• Planning of class lessons.
• Co-ordination of co-workers.
• Interviewing new recruits.
FINAL YEAR PROJECT (SCHOOL PROJECT): Partook in final year
project as part of B.Sc.(Ed) requirements.
The Project topic: The Survey of Students’ Enrolment and Performance in
Further Mathematics in WAEC and NECO from 2006 to 2011 (Olorunda
LGA as a case study).
COMMUNITY SERVICE: Where drugs and relief materials were
distributed to the community people of Opuama, Igeibiri, Obolole and
Oweikorogha communities of Southern-Ijaw Local Government Area,
Bayelsa State.
The President,The Cathedral Youth of The Cathedral of All Saints,
Balogun-Agoro, Osogbo, Osun State.

3. SKILLS & EXPERTISE:
INTERESTS:
REFEREE:
Head Teacher, Damay Nursery and Primary School, Osogbo, Osun State.
Departmental Representative, Dept. Of Science Education, 2012 Set,
UNILORIN.
The General Secretary, Evangelical Fellowship Anglican Communionn
(EFAC-Youth Wing), Diocese of Osun.
The Chief Usher and Organising Secretary, Anglican Students’
Fellowship, University of Ilorin Branch.
The Prayer Co-ordinator, Anglican Students’ Fellowship, University of
Ilorin Branch.
Mighty Brother, Big Brother at the Nigerian Christian Corpers’
Fellowship, Bayelsa State Chapter.
• Computer Competence
• Managerial Skills: Motivating, Organizing, Team building
and, Event Planning.
• Program Co-ordination
• Teaching
Learning, Teaching, Studying, Research, Motivating and Getting a job
done.
Mr. Olaniyi .O. Fatola, Mrs. Babalola .D. Folasade,
Federal Mortgage Bank, LAUTECH Teaching Hospital,
Lokoja. Osogbo.
08035799365. 08039214920.