Usability Testing of the Czech Post Mobile Application (Case study)

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Case study of Usability Testing of the Czech Post Mobile Application for iPhone and Android.

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Usability Testing of the Czech Post Mobile Application (Case study)

  1. 1. Case StudyUsability Testing of the Czech Post Mobile Application Michal Maňák UX specialist
  2. 2. „...If I can’t reach somewhere Ihold the phone in one hand,helping with other...“Test participant
  3. 3. „Version? I use something fromApple …“Test participant
  4. 4. Search engines vs. App markets
  5. 5. „…This is where they sell things forsmartphones and where I can seewhat I already have in my cellphone…I don’t expect Czech Post here…“ Test participant
  6. 6. "...I don’t see a similar option, ...oh, I see it now ...” Test participant
  7. 7. "... I would choose my currentlocation, I know it’s under thisbutton ..."Test participant
  8. 8. "... here, I would like to downloadthe list of post offices ..." Test participant
  9. 9. Tap Pinch / Spread Flick
  10. 10. „… I click on it…“Test participant
  11. 11. People who are 40 and older don’t know and don’t explorefeatures of their mobile phones.
  12. 12. People younger than 40 years have better orientation in theirmobile phones – they explore their features.
  13. 13. Questions?Michal MaňákUX Specialist

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