Case study of Usability Testing of the Czech Post Mobile Application for iPhone and Android.

1. Case Study
Usability Testing of the Czech Post
Mobile Application
Michal Maňák
UX specialist

3. „...If I can’t reach somewhere I
hold the phone in one hand,
helping with other...“
Test participant

5. „Version? I use something from
Apple …“
Test participant

6. Search engines vs. App markets

7. „…This is where they sell things for
smartphones and where I can see
what I already have in my cellphone…
I don’t expect Czech Post here…“
Test participant

10. "...I don’t see a similar option, ...
oh, I see it now ...”
Test participant

13. "... I would choose my current
location, I know it’s under this
button ..."
Test participant

15. "... here, I would like to download
the list of post offices ..."
Test participant

16. Tap Pinch / Spread Flick

18. „… I click on it…“
Test participant

19. People who are 40 and older don’t know and don’t explore
features of their mobile phones.

20. People younger than 40 years have better orientation in their
mobile phones – they explore their features.

22. Questions?
Michal Maňák
UX Specialist