Introduction to costumer service issues

1. Nadine E. Morado
BSHM 3 Block B
I. Introduction about Customer Service Issues
- Taking care of a customer’s needs and solving their problems is called customer
service. Customer service begins the moment you connect with the customer to
fulfil his needs and continues even after the requirements are met.
Who: Customer Service Issues
What: Customer service scenarios can revolve around many topics, such as handling a refund
request, answering customer complaints, or getting through security in a call centre
environment. Customer service issues is a broad term that encompasses many diverse aspects
of the business world. Businesses need to focus on their consumers because they will be driving
their bottom line. But it’s also crucial for businesses to respond to all their queries or questions
from their customers promptly. This is imperative for having more happy customers, improving
sales, and increasing revenue.
When: When your business is on a low budget, there are probably several functions that are
high-priority when allocating funds. Of course, your product team could use some financial
assistance, and marketing especially advertising could always use a little padding. However, it
might seem like a waste to invest money in your customer service team. After all, how can it
really improve? Contrary to popular belief, your customer service team should be just as
important if not more important than as your other teams. After all, it’s the direct connection
between your customers and your business.
Where: It starts as you begin to plan out what the customer experience should be. In other
words, it starts long before the customer ever starts actually doing business with you. It ends
when the company ends.
How: Lack of employee engagement
Very often, poor customer care is caused by a lack of effort from customer service agents. This
can be a result of a lack of employee engagement and motivation. Disengaged frontline
employees are less enthusiastic and less likely to create emotional connections with customers.
Why: Why is customer service issues need to be solved? Solving customer service problems
is crucial as it impacts other business areas. Businesses need to more customer-focused and
align their services that delight customers by solving their problems

2. II. Solutions:
10 Creative and Efficient Customer Service Solutions
1. Make Sure You Have The Right Customer Support Tool- Simple, but
crucial. In a time when there are dozens of customer support solutions
to choose from, you should take the time to really find one that will
work for you and your team.
2. Be on Top of Your Customer Service Team- As a business owner or a
manager, you should always be on top of how your customer service
team performs. Keeping an eye on customer satisfaction is a key to
your business success!
3. Know Your Customers Inside and Out - You should begin building a
foundation of understanding with your customers as soon as you can.
Of course, you likely don’t have the budget of big companies for data
mining and acquisition. You will need to be a bit more creative with
the process.
4. Eliminate The Need For Customer Support Calls - Most people will
go to any length to avoid a phone call with a customer support agent.
Admit it, you will yourself. That is why companies began offering
alternative methods for contact, including email, social media support,
and chat support.
5. Prep Some Customized Freebies - Going back to knowing your
audience, another benefit of having that information is the ability to
customize gifts. People love free stuff. they love feeling like you
appreciate them, and that you are not just taking, taking, taking. When
you also show that you know them, you are going to get better results.
6. Don’t Leave Calls To Your Employees - Your employees need to be
trained in customer service, obviously. You have probably hired some
people to handle help desk, as well. But that doesn’t mean you
shouldn’t be directly involved with the process.
7. Get In Touch Before They Do – A good email marketing strategy is
the key here: Getting in touch with your customers when you really
have something exciting to share always works wonders.
8. Use Social Media For Regular Engagement - Track down and add your
customers, or add them back when they follow you. Contact them with
special offers. Respond to their tweets and comments. Use your
profiles to have a conversation, not to sell. Never forget that social
media is not a place for conversions, but lead generation through
connection.
9. Don’t Follow By The Usual Script – Be different! A unique customer
service experience can be your strongest competitor advantage and
word-of-mouth marketing catalyst!
10. Get Creative With FAQ and Help - Your site content should answer
all your customers’ possible questions. Helping your customers is the
smartest content marketing strategy.