Kaiser Permanente analyzed the rates of outpatient office and ER visits as well as hospitalizations among 165,447 patients. They determined that patient portals lead to increased outpatient visits, decreased emergency department visits, and decreased hospital stays.

1. Patient portals
through EHRs lead to
increased outpatient
visits and decreased
emergency
department (ED) visits
and hospital stays.

2. THE STUDY

3. patients analyzed by
Kaiser Permanente
researchers to
determine the
rates of outpatient
office and ER visits
and hospitalizations.
165,447

4. of patients were
analyzed: those who
are diabetic, and
those who are
diabetic with
another chronic
condition.
Two Groups

5. RESULTS

6. leads to increase in
monthly office visits.
Patient Portal
Access

7. 179
per 1,000 patients who
use patient portals
complete an
outpatient visit
per month.

8. 178
per 1,000 diabetic
patients who use
patient portals
complete an
outpatient visit
per month.

9. 167
more outpatient visits
for patients with
multiple chronic
conditions
that use patient
portals.

10. Patient Portal
Access
leads to decrease in
ED visits and
hospitalizations.

11. 3.5
ED visits per 1,000
patients who use
patient portals per
month.

12. 0.8
hospital stays per
1,000 patients who
use patient portals
per month.

13. https://www.beckersh
ospitalreview.com/eh
rs/study-increased-u
se-of-patient-portals
-leads-to-uptick-in-o
utpatient-visits.html
Source