Presentations for all newcomers at Knowlarity, welcome!

1. OUR COMPANY.
OUR PEOPLE.
OUR CUSTOMERS.

2. 2
Voice drives business
55% of purchase related conversations
happen within 1 hour of a mobile search.
Advantages of a cloud-based
communications solution Project a BIG COMPANY
image
Take your office
communication while
ON THE MOVE
NEVER MISS
a business lead
94% of Smartphone users want to call
a business directly for information,
42% want to talk to a real person.

3. Who are we?
• Pioneers and trend-setter of Cloud Telephony in emerging markets
• Headquartered in Singapore, with offices in India, UAE, Turkey and the Philippines
• Help small business improve his sales by giving them tools to make all customer
communication in one place with SuperReceptionist
• Backed by Sequoia Capital and Mayfield, two of the most prestigious Venture
Capital firms worldwide, who have previously invested in companies like
Google, YouTube and Just Dial

4. About us
4
Market leaders: We are no. 1 in emerging markets
Customer strength: over 15000 happy customers
Global presence: over 65 countries and counting
Different industries: over 25 verticals covered and expanding
99.99 uptime: over two million calls per hour handled successfully
The winners take it all: bagged over 75 awards
Talent: 350 dedicated team working round the clock
Fun at work: 14 super cool offices that make work fun

5. Awards
5
Proud to have won over 75 awards for technology, entrepreneurship and contribution to industries:

6. Knowlarity in the Media
6
“The next generation of IT
superpowers are here”
Knowlarity, winner of the
TIE Lumis 2013 Award
“One of the fast growing
product companies from
India”
“One of the most promising Indian start-ups going global”
“Asian cloud
telephony giant”
“The future of
telephony”
“Innovative Technology of
the Year (Cloud Sector)

7. Buzz
7

8. Our Technology
8
• Million calls per hour
• Distributed computing
• Processes both PSTN and VoIP telephony
• TTS and SMS integrated
• Visual drag and drop IVR development
• Outbound and inbound
Delhi
Bangalore
Mumbai
Chennai
Manila
Dubai

9. 9
Knowlarity’s solution
Customer calls your
business
Our platform
answers the call
Call is routed based
on custom logic
Powerful
Scalable Reliable
No CAPEX, low OPEX
1-1000s of Agents
Advanced Analytics
Mobile Ready
Security compliant
Inbound & Outbound

10. Meet the Team
10
Ambarish Gupta
CEO and Founder
Shantanu Mathur
India Head
Sriram Palepu
CFO
Gautam Pande
International Head
Saurabh Dayal
Sales Head
Deepak Rathore
Director Technology
DP Siddharth
VP Engineering
Suma Shamanna
AVP Programme
Manager
Prashanth
Product Head

11. Reasons for Existence
11
To do good to
small and
medium
businesses
To leave a legacy behind to
be proud of
To do good to our
people by helping
them fulfill their
career aspirations

12. Purpose
12
To help businesses do better sales and support by
managing the customer communication from
various ways their customers wants to interact
Transform customer experience for businesses
by enabling intelligent and efficient customer
communication across platforms

13. Constitution
13
Doers: Get your hands dirty
Passion: Work is life and life is work
Tech orientation: Tech/data can move mountains
Teamwork: Nothing gets done alone
Constant improvement: Get better every day
Cleanliness: Right people on the bus, wrong off

14. Doers vs. Talkers
14
There lived two rats time long long ago.
First one was well educated and could do
great presentations. The second came
from a modest background and his only
assets were steely resolve and ability to
work hard.
It so happened that they fell into a bucket
of milk. The first one quickly figured out
that trying is useless. One can’t swim out
of milk. He drowned. The second one
kept trying until the milk became cream
and he climbed out.
For doers, the universe bends.
We want to bend universe.

15. Passion
15
A typical 25 year old person has some 35
years of professional life. This is 3L hours.
1L hours is lost in sleeping which leaves
only 2L hours.
If you love your work, you can enjoy 2L
hours of good life. Its living a full life.
If you hate your work, you have only
weekends to enjoy life. That’s only 50K
hours. It’s living a quarter life.
We want people who are living full life.
Not a quarter life. They are happy and
they do great work.

16. Technology & Data
16
“Everything that is repetitive
should be automated”
“In God we trust. Everyone
else should bring data”
Technology allows us to do more, with more
consistency and provide better quality. Bow and
arrow will never compete with machine guns.
We want people who use technology and data to
solve problems.

17. Constant improvement
17
If you are 1% better everyday in doing
something, in a year you will be
3700% better in doing that work. This
beats everyone competing with you.
We want people who are constantly
improving their skills. They get better
much faster than everyone else.

18. Right people on the bus
18
“Success is contagious”
A players like to be with A players. B
players like to be with C players.
As a team is infiltrated by B players,
it soon invites C players. Soon
enough A players leave. Team
performance goes down.
We want to make sure we get A
players. We want to collectively
guard against getting B and C.

19. Off the bus: Crooks
19
Compromise with honesty and
integrity is a slippery slope.
Protecting one lie requires
another and before you know
you are in the web of deceit.
We want people who are
truthful and honest all the time.

20. Off the bus: Bureaucrats
20
Bureaucrats rejoice the power they
gain by making people run around
for things that can be easily done
through other methods.
We do not want people who like to
accumulate power by making
unnecessary processes and who do
not contribute towards the well
being or customers or employees.
Its ok to make mistakes.

21. Off the bus: Mr. can’t do!
21
IMPOSSIBLE
“No it can’t be done. Nah. wow! when
was the last time we did something like
this? Let’s be realistic. This is stretching
too much. We don’t have resources.”
All the progress in the world is achieved
by those who have tried “impossible”.
Unfortunately they are violently attacked
by those who won’t.
We want doers. And we want to remove
those who interrupt them from doing it.

22. Fighters
22
4AM morning work routines. When needed.

23. Fun at work!
23
Cyberhub office is optimized for the closest distance
to beer, metro and watching movies, sport in office.

24. Chaopal
24
Common area for carroms, foosball and food. Things can get heated in foosball tournaments!

25. Get hands dirty
25
Lets clean up the
footpath. Don’t
have to wait for
government!

26. Offices
26
To be efficient and happy,
both Gurgaon and
Bangalore office are in
close proximity to metro
stations and beer.

27. 27
Read more on:
- http://www.seattletimes.com/business/technology/india-draws-tech-dreamers-back-home/
- https://medium.com/@ambarishknow/do-you-love-us-yet-5cb990a0eef5#.10x9pyriv
- https://medium.com/@ambarishknow/building-character-one-crisis-at-a-time-bc5613d9fe26#.5wylm9fu4