2. USING VIRTUAL PLATFORMS (VPS) TO
ENGAGE STAKEHOLDERS IN HEALTHCARE
RESEARCH
Topics discussed at the symposium:
current projects
issues in the collection, validation, and analysis
of data obtained virtually
regulatory and ethical issues
weaving traditional engagement considerations
into the virtual arena.
3. PRESENTATIONS
Speaker: Institution: Presentation Title:
Kim Kimminau, PhD University of Kansas
Using Liberating Structures to Unleash Stakeholder Engagement
Potential
Kathleen McTigue, MD, MPH, MS University of Pittsburgh
MyPaTH Story Booth Project: A digital engagement tool from the
PaTH Clinical Data Research Network (PCORnet)
Katja Reuter, PhD
University of Southern
California
Trial Promoter: A Web-based Tool to Test Stakeholder Engagement
in Research on Social Media
Matt Baumer, PhD Facebook Building Engaged Communities with Facebook
Matthew DeCamp, PhD, MD Johns Hopkins University The Ethics of Virtual Engagement
Consuelo Wilkins, MD, MSCI
Vanderbilt University
Medical Center
Stakeholder Engagement to Enable Consensus Building and
Decision-Making
David Grande, MD, MPA University of Pennsylvania Research to policy - can social media bridge the divide?
4. MAIN POINTS – SPECIFIC TO
SOCIAL MEDIA
1. Opportunities and efficiencies (Baumer, Grande, Reuter)
2. Transparency is key (Reuter)
3. Need for standards (Reuter)
5. MAIN POINTS – GENERAL
CONSIDERATIONS
4. Researcher discomfort with stakeholder engagement
(McTigue)
5. Can virtual platforms generate an authentic
relationship? (Audience)
6. Ask your stakeholders how they want to be engaged
(Wilkins)
7. Can VPs be used to break down pre-existing
6. MAIN POINTS – GENERAL
CONSIDERATIONS
8. Virtual storytelling (Kimminau & McTigue)
9. Process and outcome measures (DeCamp)
10.Ethical considerations in the virtual arena (DeCamp)
7. BOOT CAMP TRANSLATION (BCT)
Developed by the High Plains Research Network
(HPRN) Community Advisory Council in rural eastern
Colorado
Translates medical information and guidelines into
understandable messages and materials for
community members
Draws upon the expertise of community members,
researchers and medical professionals
Source: Boot Camp Translation – Engaging Communities to Improve Health: A Guidebook (Zittleman et al.)
8. BCT – WHY WE LIKE THIS METHOD
Ongoing, bi-directional engagement
Collaborative group dynamics
Community empowerment
9. BCT – THE PROCESS
6-12 months (at least) of in person and phone meetings
Begins with one full-day session
Medical expert provides an in-depth presentation on the health
topic at hand
Brainstorming
The rest of the process
30-minute focused phone meetings every few weeks
Task-oriented and specific
A few 2-4 hour in-person meetings over the engagement period
Broadly focused
Product feedback
Source: Boot Camp Translation – Engaging Communities to Improve Health: A Guidebook (Zittleman et al.)
10. EXAMPLE PRODUCTS FROM BCT
Sources:
• http://www.bootcamptranslation.org/
• http://www.jabfm.org/content/26/3/254.full#ref-
23
11. WHEN SHOULD I CONSIDER BCT
FOR MY PROJECT?
Useful For…
Translating complex info into common
language and constructs
Building relationships
Engaging communities
Creating a collaborative group dynamic
Determining how best to disseminate
messages to your target community
NOT Useful For…
Quick, one-time information gathering
Inflexible projects
Projects with a short timeframe
Topics that do not have evidence-
based medical guidelines or
compelling recommendations
Source: Boot Camp Translation – Engaging Communities to Improve Health: A Guidebook (Zittleman et al.)
12. BCT – SPECIAL CONSIDERATIONS
~12 community members
Recruitment
Cost - $16K-30K or more
FTE
Need 2 skilled facilitators plus note-taker(s)
Need artist (graphic designer, videographer, etc.) who can
bring final product to life
Evenings plus weekends
BCT participants are not research subjects
Source: Boot Camp Translation – Engaging Communities to Improve Health: A Guidebook (Zittleman et al.)
13. CAN BCT BE USED TO IMPROVE
CLINICAL TRIAL AWARENESS?
14. SOME BCT RESOURCES
Attend a BCT training!
Next training: August 15-17, 2018 in Denver, CO
Register here or contact Linda Zittleman with questions
Last day to register is July 15
BCT webinar
Testing to Prevent Colon Cancer - Video from HPRN
Academic papers:
Boot Camp Translation: A Method for Building a Community of
Solution (Norman et al.)
Stakeholder Engagement in diabetes self-management: patient
preference for peer support and other insights (Kwan et al.)
Translating Biobank Science into Patient-Centered Language
(Coors et al.)
16. ACKNOWLEDGEMENTS
Thank you to the NIH and NCI for inviting me to give this talk.
I would also like to thank D2V and all my colleagues on the Stakeholder
Engagement Core:
Matthew Wynia
Bethany Kwan
Marilyn Coors
Julie Ressalam
Meleah Himber
Erika Blacksher
Editor's Notes
Current projects that have used VPs to engage stakeholders
Regulatory and ethical issues in the use of data obtained virtually
Virtual platform: includes social media, phone conversations, videoconferencing, patient portals.
Kimminau and McTigue: current projects
Reuter and Baumer: data collection, validation, analysis
DeCamp: ethics
Wilkins and Grande: Weaving it all together
1) Cost effective, spans wide geographies, users don’t have to leave house, identify and reach additional audiences. Interest in using social media for research purposes seems to be increasing, but despite these efficiencies, comfort levels are still fairly low.
2) It is important to be transparent when using social media for research, but in order to be transparent we need to develop standards.
3) Need better standards in this arena in order to address
Privacy constraints
Regulatory infrastructure of conducting research virtually
Standards of reporting about about data obtained virtually
4) Larger issue: Researchers often don’t know how to identify, interact with, and engage stakeholders. VPs may provide great opportunities for researchers uncomfortable with in-person engagement or with limited resources, however If researchers don’t have a solid foundation with more long-standing forms of engagement, using VPs may not be the best solution. Could be difficult to achieve true engagement from VPs
Need to make researchers comfortable with engagement before trying to replace it with VPs
5) Can VPs replace in-person engagement? This isn’t just something our audience wondered, your social media platforms are also likely thinking about this
6) Have your stakeholders help with study design, and ask them how engagement should look
7) Balancing power dynamics is crucial, and we need to remain aware of power dynamics when engaging virtually. Or might VPs reinforce disparities? These are questions we should be asking.
VP also can stand for vulnerable population
8) Virtual storytelling may have unique strengths. Storytelling can be more persuasive than data, and some stories may be better received virtually (for instance, some research is beginning to indicate folks prefer to speak to computerized therapists over real ones). May want to consider how to incorporate storytelling into virtual communication
9) Engagement sciences in general need more rigorous process and outcomes measures to evaluate the effectiveness of engagement activities. In the absence of non-verbal cues, the ability to measure engagement may become even more important
10) Virtual engagement will likely require additional ethical considerations on top of the ethical considerations foundational to engagement.
Ex: Who should be included/excluded in engagement? VPs: Can this VP be inclusive of vulnerable or marginalized groups, for example those with limited access to technology?
BCT is a robust, rigorously tested process of engagement. It is a translational exercise which turns a cohort of community members into content experts on a health topic. Community partners then decide what messages they want to reach their community and how they want these messages to be disseminated (includes the creation of communications materials)
BCT – Engagement Core are big fans of this method. It comes up pretty frequently in our meetings.
1) Developed by researchers at Univ of Colorado and community partners
*Community members engaged as partners
Empowers communities – educates them on a topic and then provides them with the resources they need to share their message
Balanced power dynamics - To show that it’s okay to ask a question, facilitators will raise hand and ask for clarification
BCT process is rigorous
Full day meeting 6-7 hours (includes lunch and breaks)
A random-digit dial survey found that over 65% (68%) of people surveyed reported seeing at least one of the intervention materials
Testing to prevent colon cancer was increased in this population
The more individuals were exposed to dissemination materials, the more their intention to get screened increased
“Multivariate analyses determined an increasing linear trend between the number of intervention items seen and the intent to "talk to a doctor about colon cancer testing" and to "get tested“”
Determining how best to disseminate messages that maintain scientific integrity, are locally relevant, and are culturally appropriate
The BCT process is not research and participants are not research subjects. BCT participants serve as partners in developing messages and materials. Therefore the BCT process may not require human subjects review from an IRB, although implementation and evaluation activities, once a final product has been developed, will likely require IRB review and approval.