Hardship fund reform quality assurance (part iv) 5 of 6
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Research into reform of Hardship funds across UK - 2015
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Hardship fund reform quality assurance (part iv) 5 of 6
- 1. Who makes the initial decision on appeals? 19 19a 19d 20 23 19b 19c 37% 7% 15% 1 5% 13 % Adviser Panel Manager More than one adviser Other Composition of Appeal Panel members Other Manager from another HEI department Elected Students’ Union representative Student Support Manager 19 19 23 19 YES UNSURE NO PARTLY 13% 35% 24% Do you feel you consult with the Student Body adequately? 29% 19 19a 19d 20 23 19b 19c Do you have an audit process for reviewing decisions over the course of the year (or at the end of the year) to help maintain quality and consistency? YES UNSURE NO 9% 5 8% 33% Examples given for those who answered ‘yes’: 19 19a 19d 20 23 19b 19c Student Advice Team Weekly or Fortnightly Collaborative (Academic Faculty Leads / Student Union/ International Office / Fees Office and Advice Manager) Fortnightly (Decisions) or Yearly (Reviews) Line Manager Each Assessment 19 19a 19d 20 23 19b 19c YES NO 24% 76% Is an informal appointment with the adviser a prerequisite to appeal?19 19a 19d 20 23 19b 19c Do you have a disputes or appeals process? YES NO 2% 4% UNSURE 94 % HARDSHIP FUND REFORM PART IV QUALITY ASSURANCE APPEALS AUDITS September 2015 Page 5/6