Healthcare Resume

1. Douglas E James
dougjam55@gmail.com
Cell Phone 520-709-1915
ASCP Member Numbers: 816770: M 2091, MLS CM 232325
Career Summary for Laboratory Supervisor
Better Laboratory Performance through better Supervision
Profession Profile – Accomplished Laboratory leader with proven ability to lead and develop
laboratory personnel to attain highest performance objectives. Lead staff 4 times to a 100%
compliance inspection. Strong ability to critically think. Double registered as Microbiologist and
Medical Technologist. Specialize in developing teams to accomplish compliance, clinical,
technical or financial goals.
Job Specific Abilities – Have performed hundreds of competency and performance evaluations;
directed staff to develop schedule and participate in the management of it; have worked on the
floor of the laboratory distributing workload in numerous different laboratory environments;
have taught quality control management and correlated preventive maintenance issues with
variances in QC; have supervised all areas of the lab.
Work History:
Desert Senita Community Health Center: Lab Director, Ajo, AZ (6/2003 > present)
• By request of the Supervisor of Arizona Department of Laboratory Licensure, Doug was
asked to orient/extern a new lab director-physician at the facility. The director moved on,
and Doug was asked to stay on as the director. Responsible for regulatory compliance.
Accomplished a 100% compliance inspection (HCFA).
• Evaluate monthly: Policy and Procedures, Quality Assurance, Quality Control, Preventive
Maintenance schedules, Competency checklists, Proficiency Testing and Calibration-
Correlation-Verification-Linearity Data. A summation report is typed and sent to the
administrator regarding the seven areas and reviewed at the health center’s board meeting.
• Developed Mission, Vision, and Values for the department.
• Interface with operation Leadership ensuring active participation with mission, vision,
value goals.
• Instruments: Coagulation, Amulung KC1A; Haematology, Pentra 60+; Chemistry Johnson
and Johnson (Kodak) Vitros 250; A1c – Primus PDQ, stand alone; Urinalysis, Bayer –
Clinitek 50
• Information system – Schyular House
Cobre Valley Regional Hospital – Medical Laboratory Scientist (9/2012 > present)
• Perform general lab duties in Chemistry, Urinalysis, Blood Bank, Haematology,
Coagulation, Microbiology, Phlebotomy and reference lab send outs.
• Requested by Laboratory Leadership to intern technician students.
• Instruments: Vitros 5600; Sysmex 4000i, Sysmex 1000i, ACL top, Vitros 350, Urisys,
Vitek2, Bactek, Gel card Blood Banking and Meditech

2. Copper Queen Community Hospital – Laboratory Manager (interim) (1/2015 to 6/2015)
 Responsible for Laboratory Operations including, but not limited to: Procedure
development, Quality Control Management, Competency Performance Evaluations,
Annual Performance Evaluations, Computer Information Management and Trouble
Shooting, Scheduling staff, Quality Assurance, Proficiency testing, Laboratory
compliance, Regulatory interactions.
 Primary person for lab development in off-campus lab.
 Multi-facility responsibility
 Train personnel in the relationship between Preventive Maintenance and Validation
outcomes
 Budget compliance, cost containment, problem solving with positive financial outcomes
 Orient- train, senior personnel - the business of laboratory medicine, developing quality
outcomes within effective cost relationships
Adamsville Florence Medical Center – Technical Director (10/2013 > 1/2014)
 Contacted by investment group to start up the hospital lab.
 Developed Policy and Procedure
 Established Staffing Model
 Established vendor relationships
Tiburon Diagnostic Laboratory: Subcontracted Compliance Officer (10/2010 > 1/2012)
• By the request of the Laboratory Leadership, Doug was contacted to participate in a quality
enhancement exercise.
• Responsible for addressing deficiency report from regulatory agency, general compliance
and participating in general consulting for laboratory operation.
• Rewrote Microbiology Procedure Manual and Specimen Collection Manual.
• Performed multiple audits and resolved issues found.
• Instructing personnel in microbiology and updating bench processes.
Florence Community Healthcare – Hospital – per diem technologist (3/2011 > 6/2012)
• Perform lab tests in blood bank, haematology, chemistry, blood gases, phlebotomy, and
urinalysis.
• Participate in competency testing, quality assurance, quality control, preventive
maintenance, proficiency testing, policy/procedure and calibrations, correlations, linearity,
and verifications.
• Promoted to Hospital Infection Control Officer by Clinical Administrative Director.
•
VA Hospital – Phoenix – Medical Technologist in Microbiology (2/2009 > 1/2010)
• Worked as Bench Tech in Microbiology – Culture setups, Gram Stains, Send outs, Wound
cultures, Anaerobes, Blood cultures, mycology, parasitology, urine cultures, respiratory
cultures, and stool cultures.
• Instruments – Vitek two, Bactec, Cephid (MRSA Screens)
Sun Life Health Clinic- Temporary Medical Technologist (12/2008 > 3/2009)
• Contacted by the Director of Human Resources for the clinic to help cover the department
while Lab Supervisor was out on emergency medical leave.

3. • Performed generalist duties in haematology, chemistry, and urinalysis. Wet Preps, Send
outs, Quality Control, organizing (filing).
Gila River Health Care Corporation: Manager of Tribal Laboratory Operations, Sacaton,
AZ (4/2006 > 4/2008).
Multi-site Facility Responsibilities
• Position required oversight for core hospital laboratory operations, Point of Care Testing in
multiple clinics and dialysis centers, ER, Public Health, School Nursing Program, Diabetes
Center, Eye Clinic and Podiatry. Budgets, Financial Assurance, Quality Assurance, Human
Resources – hire, orient, train, teach, evaluate, discipline, and separate – Medical Staff
addresses, Department head addresses and Leadership addresses. Developed Corporation
Policy for delineation of Point of Care Testing responsibilities and accountability.
• Coordinated staff to maintain compliance of lab operations for Joint Commission regulated
Hospital. Participation in Safety committee, Infection control, computerization upgrades,
and public relations events.
• Worked with architects to develop plans for Southwest Ambulatory Clinic.
• Operating Budget 1.2 mil, FTE’s managed 13 with 400 personnel performing point of care
testing.
• Motivated the activity required for proper implementation for mission, vision, and values
for the department.
• Instruments: Abbott Architect ci8200; Haematology Beckman/Coulter LH 500;
Coagulation IL ACL 100; Urinalysis Roche Urysis; A1c, Bio Rad D-10; POCT glucometer
Roche-RALS; Microbiology Vitek 2
• LIS – RPMS
Laboratory Corporation of America, per diem senior Microbiologist (later moved into full
time) Phoenix, AZ (6/2001 > 4/2006)
Read cultures and microscopic evaluations. Asked by supervisor to orient new personnel.
Worked significant overtime to assist with staffing shortages. Read over 30,000 ova and parasite
specimens and trained new graduates to perform testing. Processed 400 to 600 accessions per
shift.
• Instruments – Microscan and Vitek
• LIS – developed by Lab Corp – not commercially available.
Law Offices of Leyh-Billar, Phoenix, AZ (2005 > 2006) Expert Witness and Investigation.
• Worked with legal counsel on defense of clients by the evaluation of evidence related to
laboratory testing integrity.
• Participated in court activities by expert advice for legal counsel during trial and provided
expert witness testimony for defense counsel when it was needed.
Tiburon Diagnostic Laboratory, CEO Tucson, AZ (10/1999 > 10/2004)
• Reported to principal investor, the status of the startup lab. Built an international reference
lab. Business-Market Planning development, inventory management development. RFP
on construction, Human Resources – hire, orient, train, teach, evaluate, discipline, separate,
Regulatory compliance, Quality Assurance, Customer Service, Sales and contract
negotiation. Note: organized staff for 100% compliance in regulatory inspection (COLA).

4. • It should be noted that I was fortunate enough to obtain 80% of the nursing home business
for mobile phlebotomy in Tucson. This laboratory could perform moderate complexity
tests (coagulation, CBC and chem. Profiles) as well as highly complex tests (Natural Killer
Cell Function, 36 marker flow cytometry profiles, amino acid profiles and non-FDB
approved cytokine testing.) I was able to coordinate immunologists and physicians
internationally to use the facility.
• Laboratory coordinated with FBI, local postal officials, U of A State Police, Pima County
Sheriff’s Department, and Tucson Police to perform primary evaluation of “powder
samples” during the anthrax outbreak in 2001.
• Operation worked in conjunction with local community college to train law enforcement to
perform phlebotomy.
• Operating budget of 1.5 mil, FTE’s 25
• Provided outline for the vision of the operation and developed ways and means to
accomplish goal.
• Unveiled the potential outcomes of improper values and established a value system aligned
with population that the operation served.
• Instruments: Chemistry Hitachi 912; Haematology-Sysmex; Coagulation Dad Berhing;
Special Chemistry, TDX, IMX, microtiter and RIA; Microbiology, Vitek with backup API
strips and KB’s; Flow Cytometer BD-3 color; Cell cultures; Amino Acids Beckman 6300;
Urinalysis, Roch
• LIS – Scyhular House
Regional Health Care Corporation, VP of Ancillary Services, Casa Grande, AZ (9/1993 >
9/1998)
Multi-site Facility Responsibilities
• Hired as Laboratory Operations Manager – promoted three times to oversee 18 cost centers
throughout multi-site healthcare system.
• Trained area leaders in working with staff.
• Implemented Discharge Planning Department.
• Voted as “Manager of the Quarter” by peers.
• Both hospitals passed lab evaluation with Joint Commission, 100%
• Hazardous Materials instructor for orientation of new employees hospital-wide.
• Organized a team of nurses and ancillary staff to define expectations of STAT, ASAP, and
routine testing requests.
• Listed in Who‘s Who in America for the development of CLA (Clinical Laboratory
Assistant program.)
• Reduced hospital expenses by having ancillary personnel perform tasks competently during
nursing shortage.
• CAP inspector
• Operating budgets 12 mil, FTE’s 75
• Instruments: Haematology, Sysmex NE-8000; Chemistry, DuPont Dimensions (twin);
Immunoassay – Opus; Microbiology, Vitek; Blood Bank, Group, Type, Screen,
Crossmatch, Autologous; Histology-microtome and tissue processor; Urinalysis, Yellow
Iris; Coagulation, Orgenon Teknika

5. Northern Cochise Community Hospital, Laboratory Manager, Willcox, AZ (11/1988 >
11/1993)
• Maintained laboratory operations, covering blood banking, microbiology, chemistry,
coagulation, haematology, and urinalysis.
• Policies and Procedures, QC Management, Quality Assurance, Preventative Maintenance,
Competencies, Proficiency Testing and Correlations-Verifications-calibrations and linearity
compliance.
• Voted by leadership, employee of the quarter.
• Operating Budget 600 K, FTE’s 6
• Instruments: Chemistry, Kodak DT 60 > Beckman Astras; Haematology, Coulter T660
w/hemocytometer backup; Backup Chemistry IL Flame photometer; Special Chemistry
TDX, IMX; Coagulation Fibrometer > Orgenon Teknika Coag-O-Mate; Urinalysis Ames
Clinitek; Blood Bank – Group, Type, Screen, Crossmatch and Microbiology Manual KB’s
and API strips.
• Instruments – Abbott MS-2 and Microscan
Associated Activities:
Coordinated U of A resources and St. Joseph Hospital Resources to develop protocols for
environmental cleanliness. Independent research and presentation.
Spoke at various groups (Rotary Club, employers) regarding the issues surrounding drug
screening at the workplace.
American Cancer Society – President – Tri-Valley Chapter, Pinal County
Sat as the Medical Liaison for the government committee for Local Emergency Preparedness for
Pinal County.
Presenter at Arizona Med Tech Society Conference speaking on Natural Killer Cell Function.
Chemist – Enchanted Acres Bio-Diesel
Education:
Pima Community College – Tucson, AZ – Certificate EMT
Pima Community College – Tucson, AZ – AAS degree

6. U of A – Tucson, AZ – BS in Microbiology, Minor Chemistry/Physics, graduated with honors
Organic Chemistry
U of A – Graduate school – independent studies
Registry: American Society of Clinical Pathologists-816770