This Enterprise Management Associates (EMA) analyst infographic provides insight on the complexity of modern applications.

1. Are you finding outAre you finding outAre you finding out
performance problems
about application
from your users…?from your users…?from your users…?
Q: Which of the following problems is your organization experiencing?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
THE COMPLEXITY OF MODERN
APPLICATIONS REQUIRES CONTINUOUS
MONITORING TO ENSURE PERFORMANCE
ARE YOU ENCOUNTERING APPLICATION
MANAGEMENT CHALLENGES?
Intermittent problems, causes unknown32%
High fixed costs related to application support32%
Excessive time spent troublehooting29%
Lack of visibility to“end to end”transaction20%
Adverse impact of changes17%
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0
10
20
30
40
50 Calls from users48%
Detected by monitoring center18%
Notification from application
management products16%
Notification from domain-specific management
products, i.e., network, database, etc.12%
Notification from transaction
management products3%
Notification from
SLM products3%
Q: Thinking about your company’s enterprise business software applications, how does IT
most often find out about application-related problems?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
ALL TOO OFTEN, USERS ARE THE
"FIRST LINE OF DEFENSE" AGAINST
APPLICATION PROBLEMS.
POOR APPLICATION PERFORMANCE
FRUSTRATES BOTH END USERS AND APPLICATION
OPERATIONS PROFESSIONALS
40 PERCENT OF ONLINE CONSUMERS
WILL ABANDON TRANSACTIONS –
OR TURN TO COMPETITORS – UPON
EXPERIENCING WEB APP
PERFORMANCE PROBLEMS
40%
We are unable to
pinpoint sources and
causes of problems.
We can’t see
transaction and data
flow between tiers
We have too many
applications running
on different devices
and no single product
to monitor them all.
We want to detect and fix performance
problems before they affect applications
and the end user– but we can’t
!
Slow Performance38%