1. Emma Katherine Moore
930 Homestead St. Baltimore, Maryland Phone 410-979-3029 cell
Home 410-467-6490
E-mail bktroub@aol.com or Emma.moore@aol.com
Work experience
2012-current H&S Bakery Outlet Store
Assist customers
Cashier
Stock shelves
2012-2014 Current My Covenant Place - The Alpha Project
Victim Contact Coordinator/ Administrative Assistant
Answer phones
Greet new clients, give packet/paperwork for appropriate class
Make copies of ID, court papers, prepare folder for therapist
Research Maryland Case Search for case record-place in client folder
Collect Fees for classes
Write letter to victim informing them of abuser entering classes
Contact victim via phone to see how they are doing, research their side of incident
Prepare and update victim folder
Received Domestic Violence Intervention Specialist Credential from National Organization for Victim
Assistance. NACP# N86-307-7875
1996 - 2012 Current H&S Bakery Inc. Baltimore, Md.
Private Label Administrative Assistant.
· Customer Service Representative.
· Supervise billing clerk.
· Generate transportation footage sheets.
· Assist training new order clerks for bakeries.
· Assist otherdepartments with new items or projects.

2. · Assist othercompany bakeries as needed with new projects
· Meet strict deadlines on a regular basis.
· Assist orderdepartments if needed.
. Perform billing duties if clerk on vacation.
. Order office supplies
1992 - 1996 Automatic Rolls of Baltimore Baltimore, MD
Order Clerk
· Order Entry Clerk
· Customer Service Representative.
· Handle multi-line phone system.
· Enter orders into computer.
· Agent in Call Center
· Generate Load sheets for loading dock.
· Generate Delivery tickets for drivers.
1986 - 1990 Seton Hill Manor Nursing Facility Baltimore, Md
Administrative Assistant
· Enter new patient information into computer including ICD-9 codes.
· Accounts payable
· Handled multi-line phone system.

3. · Assist with monthly Medicare/ Medicaid billing.
· Perform computer back up at close of day.
Education 2002 - 2010 Essex Community College Baltimore, Md.
University of Baltimore MD. 2010- 2013 Last year of classes for
Bachelors Degree in Forensic Science /Police Studies.
Volunteer experience: Sorting books for the Book Thing. The Book
Thing is a program to give free books to anyone wanting to read.
Work with youth in church making holiday cards for nursing homes and
delivering cards to veterans hospital.Assisted the Office of the Medical Examiner in
updating information for recertification. Working with Dawn Zuloff OCME.
Assisted Dawn Zuloff and Dr. Jami Grant in gathering information on “The
CSI Effect” University of Baltimore. Work with victims of domestic
violence. I have trained with Turn Around for their ER Advocate
program. Volunteer with BARCS during spay/neuterclinics.
Researched and wrote 24 Page paper on “The Suicide by Cop Phenomenon.”
Awards received: Employee of the Month.Deans List. Proclamation
from Baltimore City for 20 years with ministry / youth work.
Certificate of Appreciation and award from Word of Faith Ministries for
work in ministry. Letter of Thanks from Fort Howard Veterans hospital
and Veterans Hospital on Green St. for making and delivering cards to

4. veterans in hospital. Certificate from NCVC National Crime Victims
Center, for attending “Civil Justice for Victims of Crime” seminar.
Certificate of completion from “Healing from Personal and
Relational Trauma” seminar with Diane Langberg Licensed Psychologist.
Award of Recognition from Community College of Baltimore County for Investigation of Violent Death.
Received Woman of the Year from National Association for Professional Women NAPW for my work with victims
of crime and domestic violence.
InstructorCertification for Counter Assault Training.
Online Classes including Trauma and Trauma-Informed Care, Cultural Competency, Several classes including
Medical Terminology, Innovative Investigation Techniques,4th
Amendment Rights, Political Terrorism, Criminal
Law . Crisis Management
Medical Advocate/Caregiver
Medical advocate for a friend who was diagnosed with bladder cancer. Met with Dr. and friend and helped him to
decide what course of action and surgery was best for him. Took care of him prior to surgery. I have also acted as
caregiver for Jessica Rohe’s grandmother in law on several occasions.

5. References
Steve Rivera
Loss Prevention
Schmidt Baking Co.
410-365-3533
Jessica Rohe
Purchasing Manager
H&S Bakery Inc.
410-276-7254 * 3323
Jeffery Ian Ross
Associate Professor
School of Criminal Justice
University of Baltimore
202-607-5661
Frank Webb
Baltimore City Police Department
410-961-1078