Emily Hansen has experience in various retail and customer service roles, including as a keyholder at Payless Shoesource, a phoneathon caller for Augsburg College, and her current role as a full-time sales associate at DSW. She also worked as an assembly worker for Pentair and was a sales manager for Cutco. Hansen has strong communication and organizational skills and has taken on leadership positions in high school activities like speech team, mock trial, and band. She is trained in conflict management and considers herself a people person.

1. 14171 Krypton St NW
Ramsey, MN 55303
6124546710
emi.hansen07@gmail.com
EMILY HANSEN
SKILLS & ABILITIES I have been in speech for years and I feel comfortable speaking to strangers
and leading groups. I consider myself to have good communication skills. I
also have organizational skills, I color code everything and all paper work
goes into tabbed folders.
EXPERIENCE KEYHOLDER, PAYLESS SHOESOURCE
11/15/12-9/26/13
As a sales associate I am to walk all customers through the fivesteps in the customer
journey or SMILES. I was also to answer any calls made to the store to answer questions and
to call customers who have made special orders that have come into the store. I am a key
carrier as well which means I do count down at the end of the night. I’m also required to
followthe rack plan and organize all the stock by the end of each night.
PHONEATHON CALLER, AUGSBURG COLLEGE
9/30/13- 05/05/14
As a phoneathon caller I call alumni of Augsburg College and ask them for donations to the
Augsburg Fund. I use good social skills to talk to an array of different people.
ASSEMBLY WORKER, PENTAIR
05/01/14-09/02/14
As an assembly line worker I was pushed to work in a timely manner and adapt to arising
problems. I also was taught team work because in order for things to go smoothly, the whole
line needs to work together.
CUTCO SALES MANAGER
06/14-08/14
I was my own Cutco sales rep. I controlled my hours, my schedule, and how much I worked.
I would go into the office for morning meetings because I was also a part of key staff which
means that I had been a head in the office. I had demonstrated what it took to be a lead in
the office. I would call and set up my own appointments in the office or at home, go to the
appointments and show off the demo, and repeat.
FULLTIME SALES ASSOCIATE, DSW

2. Page 2
10/29/14-Current
I provide customer service using the four essential engagement model instilled. First to
greet every shoe lover, then to provide any shoe, anywhere, and anytime, then to provide
faster checkout with the Mobile Point of Sale Station, and last but not least, to the next shoe
lover in line. I also keep the sales floor clean of trash and debris, keeping mirrors and
displays shoppable and tidy. I am part of the #Prepped team that processes the
merchandise coming into the store and I am in charge of accessories, their display as well as
organization of back stock.
EDUCATION BUFFALO HIGH SCHOOL, BUFFALO MN, HIGH SCHOOL DIPLOMA
In high school I had a GPA of 3.33 and was in several speech and theatre classes. I received
six medals for my musical talents as well as certificates for my academic ability and student
involvement.
AUGSBURG COLLEGE, MINNEAPOLIS MN, SOME COLLEGE
COMMUNICATION I am a people person. I love to talk and communicate about everything.
There is only one type of person I don’t get along with, disrespectful
people, but I am also skilled in keeping my cool and handling them in a
respectful and caring manner.
LEADERSHIP I have been a leader and a follower in several different groups of
individuals. I have been a leader in my high schools GSA (Gay Straight
Alliance), speech team, mock trial, music, captain of the marching band,
and completed a leadership program, the emerging leaders program, in
college. I am trained in several types of conflict and communication
management.