1. 1
1. Seek for “Contact”, don’t stretch the process.
2. Keep the initiative, don’t pass the ball.
3. Be creative, keep constant interaction.
4. Be courageous, don’t hesitate confronting the client with
tough issues.
5. Continue to ask until you will have a clear business situation
map.
6. Demonstrate assertiveness, that’s what the client is looking
for.
7. Always remember, respect the client but you should be
respected equally by him.
Tefen’s “Commandments” for relationship management