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Going Digital:
                     Creating an
                   Internet-Based
                      Non-profit

                 Presented by Liz Ngonzi


Kenya Association of Fundraising Professionals:
19th Eastern Africa Resource Mobilization Workshop
Mombasa, Kenya | Dec. 7, 2012




                                                     @LizNgonzi
About me:




            @LizNgonzi
Goals
• Review the necessary elements in creating an
  effective online eco-system.
• Learn about various ways to measure the
  effectiveness of your online footprints.
• Discover ways in which your organization can
  leverage technology to differentiate delivery of
  its services.
• Review how effectively your respective
  organizations tell their stories online and
  through mobile channels.

                                            @LizNgonzi
Your organization’s online eco-system




                                        @LizNgonzi
Necessary elements for effective
management of your online eco-system
 Continually and creatively demonstrates transparency
  and reports impact of work.
 Makes Giving EASY!
 Delivers unified visual identity through all online /
  offline channels.
 Tells its story in ways that provide compelling reasons
  for continued supporter engagement.
 Effectively uses multiple social media platforms /
  supporters to fundraise and create awareness.
 Provides tools through which you can assess
  effectiveness of online activities.
 Mobile-enabled.                                   @LizNgonzi
YouTube for Nonprofits channel




                                 @LizNgonzi
Assessment:
Tweetreach
  report -
Kenyans4Kenya




     @LizNgonzi
Assessment:
 Facebook
Page report -
  “Liked”




    @LizNgonzi
Assessment:
 Facebook
Page report -
  “Reach”




    @LizNgonzi
Assessment:
  Facebook
 Page report -
“Talking About
     This”




    @LizNgonzi
Assessment:
   Email
 Marketing
 Campaign




   @LizNgonzi
300
 2
 0
 0
160
      Assessment:
 20
 1
         Email
 2
       Marketing
       Campaign




         @LizNgonzi
300
 2
 0
 0
160
      Assessment:
 20
 1
         Email
 2
       Marketing
       Campaign




         @LizNgonzi
Assessment:
   Email
 Marketing
 Campaign




   @LizNgonzi
Case study:
 integrated
   online /
offline rural
community-
     led
 advocacy


     @LizNgonzi
Case study:
  mobile
  service
 delivery




    @LizNgonzi
Case study:
  mobile
  service
 delivery




    @LizNgonzi
Case
 study:
mobile
service
delivery


   @LizNgonzi
@LizNgonzi
@LizNgonzi
@LizNgonzi
@LizNgonzi
Organizational self-assessment:

  • Are you setup to effectively attract and convert
    new supporters online or through mobile
    channels?
  • Is your story compelling and accessible on
    multiple channels and in varied formats?
  • Do you give your most devoted supporters every
    possible tool to share their zeal about your story?
  • Are you using technology to differentiate your
    organization’s service offerings?




                                                  @LizNgonzi
“Until the lion has his or her own storyteller, the hunter
         will always have the best part of the story."

                       ~ Ewe-mina Proverb




Source: afriprov.org                                @LizNgonzi
Emerging Trends On the Horizon: Industry Consolidation
Asante Sana to Re-think Competition and
Requiring Organizations
Collaboration



  ?

                                              @LizNgonzi
Resources
•   Social Networking Books
     – www.deannazandt.com/sharethischange
     – www.amazon.com/Networked-Nonprofit-Connecting-Social-
       Change/dp/0470547979
     – www.socialbrite.org/sharing-center/metrics
•   Technology Resources
     – Cloud Basics for Nonprofits and Libraries
         – www.techsoup.org/learningcenter/internet/page12826.cfm
     – Selecting the Right Technology Vendor
         – www.npower.org/files/page/vendorguide.pdf
•   Usability Resources
     – User Testing – www.usertesting.com
     – Feedback Army – www.feedbackarmy.com
     – Ethnio – www.ethniodev.com
     – Google Browser Size Labs – http://browsersize.googlelabs.com
•   Video
     – YouTube – www.youtube.com/nonprofits
•   Text Messaging
     – Mobile Accord – www.mobileaccord.com
     – Mobile Commons – www.mcommons.com
     – “Top 10 SMS Campaigns of Q1”
                                                                  @LizNgonzi
Resources
•   App Creation – AppMakr – www.appmakr.com
•   Communications Planning – Smart Chart 3.0 – www.smartchart.org
•   E-mail events and invitations – www.evite.com
•   E-mail only ASP - Constant Contact – www.constantcontact.com
•   E-mail only ASP - Mail Chimp http://mailchimp.com/
•   Full-service ASP’s
     – Convio – www.convio.com
     – Blackbaud – www.blackbaud.com
•   List Append Services
     – Fresh Address – www.freshaddress.com
     – Exact Target – http://email.exacttarget.com/ETWeb/default.aspx
•   Online training
     – NTEN – www.nten.org
     – Agitator – www.theagitator.net
•   Social Networking Books
     – www.deannazandt.com/sharethischange
     – www.amazon.com/Networked-Nonprofit-Connecting-Social-
        Change/dp/0470547979
     – www.socialbrite.org/sharing-center/metrics
                                                               @LizNgonzi
Resources
• 21 Examples of Crowdsourced Fundraising Platforms
• ePhilanthropy:
   • Twitter Searches: #NPTech, #Mgiving, #MobileGiving,
      #ephilanthropy, #Onlinefundraising
   • Google News: ePhilanthropy News Section
   • SlideShare Presentation on Fundraising Using Zipcast
   • Slideshare Blogpost on Building a Professional Brand
      Using SlideShare




                                                            @LizNgonzi
Sources
Content / Image:                 Source:
Soccer Ball Goal                 http://4.bp.blogspot.com/-
                                 0fJyOFBNPT4/TcABPnArS5I/AAAAAAAADMc/fVBzRFD0rP8/s1600/soccer-ball-over-sky.jpg
Online Ecosystem                 http://www.wellplannedweb.com/wordpress/wp-content/uploads/2009/10/hub.jpg
                                 http://4.bp.blogspot.com/-
                                 JMgy5JK6mhU/Th5zKF5FAfI/AAAAAAAAA28/o0oN5zW2Qsg/s1600/Babies+Billboard.jpg
Tweetreach Report:               http://tweetreach.com/reach?q=Kenyans4Kenya
Kenyans4Kenya
Facebook Reports                 https://www.facebook.com/pages/Amazing-Taste-LLC/220978881267974
ConstantContact Screen Shots     http://www.constantcontact.com/index.jsp
Mail Chimp Screen Shot           http://mailchimp.com/

Villages in Action Screen Shot   http://villagesinaction.com/

MPrep Screen Shots               • http://textmprep.com/home/for-kids/
                                 • http://textmprep.com/home/for-parents/
BloodLink Logo / Text2Live       •   http://www.bloodlinkfoundation.org/texting_for_life.htm
Content                          •   Screenshots Provided by Joseph Wang’endo and Hezekiah Mwaniki of BloodLink Foundation
Detour                           http://entrepreneursloft.com/content/how-increase-your-chances-getting-promotion
Golden Egg                       http://www.hunton.com/files/ImageControl/879dfc29-003b-49e6-9106-a0dd7a3c7218/7483b893-
                                 e478-44a4-8fed-f49aa917d8cf/Presentation/Image/tax-and-employee-benefits.jpg
Stacked Books                    http://www.blogging4jobs.com/business/resources-for-hr-recruiting-on-social-media/
Raised Hands                     http://hillarsaare.com/multiple-google-plus-one-buttons-on-one-page/
Cornell Math Classroom           http://tinyurl.com/7gngvzn

Phone Image                      http://gsnb.rutgers.edu/contact.php3
LIZ NGONZI
  Pinterest.com/LizNgonzi
  Liz@LizNgonzi.com
  @LizNgonzi
  +1 732.208.3304
  SlideShare.net/ElizabethNgonzi
  Epsilen.com/EN33 | LizNgonzi.com

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Creating the Internet-Based Nonprofit

  • 1. Going Digital: Creating an Internet-Based Non-profit Presented by Liz Ngonzi Kenya Association of Fundraising Professionals: 19th Eastern Africa Resource Mobilization Workshop Mombasa, Kenya | Dec. 7, 2012 @LizNgonzi
  • 2. About me: @LizNgonzi
  • 3. Goals • Review the necessary elements in creating an effective online eco-system. • Learn about various ways to measure the effectiveness of your online footprints. • Discover ways in which your organization can leverage technology to differentiate delivery of its services. • Review how effectively your respective organizations tell their stories online and through mobile channels. @LizNgonzi
  • 4. Your organization’s online eco-system @LizNgonzi
  • 5. Necessary elements for effective management of your online eco-system  Continually and creatively demonstrates transparency and reports impact of work.  Makes Giving EASY!  Delivers unified visual identity through all online / offline channels.  Tells its story in ways that provide compelling reasons for continued supporter engagement.  Effectively uses multiple social media platforms / supporters to fundraise and create awareness.  Provides tools through which you can assess effectiveness of online activities.  Mobile-enabled. @LizNgonzi
  • 6. YouTube for Nonprofits channel @LizNgonzi
  • 7. Assessment: Tweetreach report - Kenyans4Kenya @LizNgonzi
  • 8. Assessment: Facebook Page report - “Liked” @LizNgonzi
  • 9. Assessment: Facebook Page report - “Reach” @LizNgonzi
  • 10. Assessment: Facebook Page report - “Talking About This” @LizNgonzi
  • 11. Assessment: Email Marketing Campaign @LizNgonzi
  • 12. 300 2 0 0 160 Assessment: 20 1 Email 2 Marketing Campaign @LizNgonzi
  • 13. 300 2 0 0 160 Assessment: 20 1 Email 2 Marketing Campaign @LizNgonzi
  • 14. Assessment: Email Marketing Campaign @LizNgonzi
  • 15. Case study: integrated online / offline rural community- led advocacy @LizNgonzi
  • 16. Case study: mobile service delivery @LizNgonzi
  • 17. Case study: mobile service delivery @LizNgonzi
  • 23. Organizational self-assessment: • Are you setup to effectively attract and convert new supporters online or through mobile channels? • Is your story compelling and accessible on multiple channels and in varied formats? • Do you give your most devoted supporters every possible tool to share their zeal about your story? • Are you using technology to differentiate your organization’s service offerings? @LizNgonzi
  • 24. “Until the lion has his or her own storyteller, the hunter will always have the best part of the story." ~ Ewe-mina Proverb Source: afriprov.org @LizNgonzi
  • 25. Emerging Trends On the Horizon: Industry Consolidation Asante Sana to Re-think Competition and Requiring Organizations Collaboration ? @LizNgonzi
  • 26. Resources • Social Networking Books – www.deannazandt.com/sharethischange – www.amazon.com/Networked-Nonprofit-Connecting-Social- Change/dp/0470547979 – www.socialbrite.org/sharing-center/metrics • Technology Resources – Cloud Basics for Nonprofits and Libraries – www.techsoup.org/learningcenter/internet/page12826.cfm – Selecting the Right Technology Vendor – www.npower.org/files/page/vendorguide.pdf • Usability Resources – User Testing – www.usertesting.com – Feedback Army – www.feedbackarmy.com – Ethnio – www.ethniodev.com – Google Browser Size Labs – http://browsersize.googlelabs.com • Video – YouTube – www.youtube.com/nonprofits • Text Messaging – Mobile Accord – www.mobileaccord.com – Mobile Commons – www.mcommons.com – “Top 10 SMS Campaigns of Q1” @LizNgonzi
  • 27. Resources • App Creation – AppMakr – www.appmakr.com • Communications Planning – Smart Chart 3.0 – www.smartchart.org • E-mail events and invitations – www.evite.com • E-mail only ASP - Constant Contact – www.constantcontact.com • E-mail only ASP - Mail Chimp http://mailchimp.com/ • Full-service ASP’s – Convio – www.convio.com – Blackbaud – www.blackbaud.com • List Append Services – Fresh Address – www.freshaddress.com – Exact Target – http://email.exacttarget.com/ETWeb/default.aspx • Online training – NTEN – www.nten.org – Agitator – www.theagitator.net • Social Networking Books – www.deannazandt.com/sharethischange – www.amazon.com/Networked-Nonprofit-Connecting-Social- Change/dp/0470547979 – www.socialbrite.org/sharing-center/metrics @LizNgonzi
  • 28. Resources • 21 Examples of Crowdsourced Fundraising Platforms • ePhilanthropy: • Twitter Searches: #NPTech, #Mgiving, #MobileGiving, #ephilanthropy, #Onlinefundraising • Google News: ePhilanthropy News Section • SlideShare Presentation on Fundraising Using Zipcast • Slideshare Blogpost on Building a Professional Brand Using SlideShare @LizNgonzi
  • 29. Sources Content / Image: Source: Soccer Ball Goal http://4.bp.blogspot.com/- 0fJyOFBNPT4/TcABPnArS5I/AAAAAAAADMc/fVBzRFD0rP8/s1600/soccer-ball-over-sky.jpg Online Ecosystem http://www.wellplannedweb.com/wordpress/wp-content/uploads/2009/10/hub.jpg http://4.bp.blogspot.com/- JMgy5JK6mhU/Th5zKF5FAfI/AAAAAAAAA28/o0oN5zW2Qsg/s1600/Babies+Billboard.jpg Tweetreach Report: http://tweetreach.com/reach?q=Kenyans4Kenya Kenyans4Kenya Facebook Reports https://www.facebook.com/pages/Amazing-Taste-LLC/220978881267974 ConstantContact Screen Shots http://www.constantcontact.com/index.jsp Mail Chimp Screen Shot http://mailchimp.com/ Villages in Action Screen Shot http://villagesinaction.com/ MPrep Screen Shots • http://textmprep.com/home/for-kids/ • http://textmprep.com/home/for-parents/ BloodLink Logo / Text2Live • http://www.bloodlinkfoundation.org/texting_for_life.htm Content • Screenshots Provided by Joseph Wang’endo and Hezekiah Mwaniki of BloodLink Foundation Detour http://entrepreneursloft.com/content/how-increase-your-chances-getting-promotion Golden Egg http://www.hunton.com/files/ImageControl/879dfc29-003b-49e6-9106-a0dd7a3c7218/7483b893- e478-44a4-8fed-f49aa917d8cf/Presentation/Image/tax-and-employee-benefits.jpg Stacked Books http://www.blogging4jobs.com/business/resources-for-hr-recruiting-on-social-media/ Raised Hands http://hillarsaare.com/multiple-google-plus-one-buttons-on-one-page/ Cornell Math Classroom http://tinyurl.com/7gngvzn Phone Image http://gsnb.rutgers.edu/contact.php3
  • 30. LIZ NGONZI Pinterest.com/LizNgonzi Liz@LizNgonzi.com @LizNgonzi +1 732.208.3304 SlideShare.net/ElizabethNgonzi Epsilen.com/EN33 | LizNgonzi.com

Editor's Notes

  1. “In September 2010, international organizations, heads of state, celebrities and specialists gathered to review progress on the Millennium Development Goals (MDGs)…set in 2000 to achieve eight anti-poverty goals by 2015. In the midst of the coverage of these grand events, high profile attendees wined, dined and debated the relative merits of each MDGs plan, while the actual “poor,” were not invited to these elite events.Project Diaspora decided to change perceptions about the poor by building the Villages in Action platform whereby the voices of the poor can be heard. On November 27, 2010, the first conference was held in a village outside Masindi, Uganda. The goal of this one-day conference was to showcase the grassroots efforts driving economic development and improving the lives of the community – all with little or no assistance from international aid organizations. In January 2012, Villages in Action partnered with GirlUp in a tweetchat that enabled these eight rural Ugandan girls to share their questions with the world spurring a conversation that reached over 1.5 million people (including Ivanka Trump) and generated over 4 million impressions on Twitter. This truly demonstrates the power of social media to amplify a message, empower girls and hopefully open up their world such that they aspire to leadership positions.During the 2012 Villages in Action conference in Uganda, 10 village girls were able to share their views about their community, in a global tweetchat that reached 1.5 million people.
  2. MPrep brings education to the masses through SMS-based learning. “MPrep is an SMS and mobile web based study solution.This system helps students, parents and teachers work together to improve on areas that are difficult for the student.” Mprep.it
  3. This Ewe-mina Proverb refers to this unknown part of the struggle between the lion and the hunter because we Africans know well that a story is never complete until one hears from both sides. The one who does not have the voice is often the loser. This loser might well be the lion to the hunter, the servant to the master, the chief to his subjects, the wife to her domineering husband. It is in these circumstances when one voice dominates the other that this proverb is often heard.