1. Reference & Instruction
Assessment:
A Multifaceted Approach
Elizabeth Fairall, Assistant Reference Librarian
Palm Beach Atlantic University
West Palm Beach, Florida
October 28, 2016

2. LibAnswers

3. Transactions

4. Metadata

5. Subjects
Art
Athletic Training
Business
CWE/Citation/
Writing
Communications
Dance
Education
Event information
Facilities
History
Humanities
IT – LMS
IT – Login
IT – Print/Copy/
Scan
IT – Microsoft
Office
Leadership
Library Resources
Literature
Ministry
Music
Nursing
Other (list in
Internal Note)
Pharmacy
Politics
Psychology/
Counseling
Science
Theatre
Zotero

6. READ
Reference Effort Assessment Data
Bella Karr Gerlich
Used for recording qualitative data on a scale of 1-6
1 is answers that require least amount of effort
o Ex. What are the library hours today?
6 is maximum effort
o Ex. In-depth faculty or Ph.D. student research assistance.

7. Instruction Assessment Plan
Quality and Quantity of Instruction Task Force
UNC Wilmington Assessment of Library Instruction
University of Texas Library Instruction Assessment Plan
ACL Information Literacy Interest Group LibGuide:
o http://bit.ly/aclilig
Library Advisory Committee
Multi-pronged assessment

8. Table of Contents
Purpose
Strategic Documents
o University Mission
Statement
o Library Mission Statement
Description of Instruction
Learning Goals
Assessment Results
o Data Policies
o Structure of Report
Timeline for Reviewing and
Revising Assessment Plan
Resources

9. Reference

10. Reference

11. Instruction

12. Departments

13. Assessment

14. Questions?
Elizabeth Fairall
Elizabeth_Fairall@pba.edu
Palm Beach Atlantic University
http://bit.ly/aclilig