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Andrew Lemerise JHU Presentation


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Presentation on the needs of distance learning students, faculty, and staff.

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Andrew Lemerise JHU Presentation

  1. 1. Meeting the Needs of Distance Education Populations<br />Presented by Andrew Lemerise, MLIS<br />June 21, 2010<br />
  2. 2. Awareness of Library Resources & Services<br />Reference Assistance, Instruction, & Training<br />ILL/Document Delivery<br />Primary Needs<br />
  3. 3. Awareness of Services & Resources<br />Students<br />Often unaware of library resources and services (Lillard, Wilson, & Baird, 2004; Nicholas & Tomeo, 2005; Tripathi & Jeevan, 2009; Zao & Zheng Ye, 2004)<br />Faculty & Staff<br />Somewhat more informed than students of resources and services, but still unaware of full scope (Hightower, Rawl, & Schutt, 2007; Hines, 2006; Thomsett-Scott & May, 2009)<br />
  4. 4. Reference, Instruction, & Training<br />Students<br />Have difficulty using library systems (Cooper, Dempsey, Menon, & Millson-Martula, 1998; Lillard, et al., 2004; Raraigh-Hopper, 2010; Zao & Zheng Ye, 2004) <br />Find reference assistance from librarians very helpful (Lillard, et al., 2004; Raraigh-Hopper, 2010) <br />Lack the research skills expected by faculty (Hightower, Rawl, & Schutt, 2007; Thomsett-Scott & May, 2009)<br />Faculty & Staff<br />Find library systems difficult to use (Hines, 2006; Thomsett-Scott & May, 2009) <br />Consider collaboration with librarians useful (Hightower, et al., 2007; Hines, 2006; Kearley & Phillips, 2005; Thomsett-Scott & May, 2009) <br />
  5. 5. ILL/Document Delivery<br />Students<br />Vital to their ability to access scholarly material (Raraigh-Hopper, 2010; Tripathi & Jeevan, 2009)<br />ACRL standard for services to distance learners (Association of College & Research Libraries, 2008) <br />Faculty & Staff<br />More likely to utilize print material (Imler & Hall, 2009)<br />ACRL standard for services to distance learners (Association of College & Research Libraries, 2008) <br />
  6. 6. The Users<br />
  7. 7. James:tech savvy but not LIS savvy<br />Solutions for James<br /><ul><li>Full-time student
  8. 8. Grew up with computers and an internet connection
  9. 9. Web savvy
  10. 10. Relies on internet search engines like Google to find resources
  11. 11. Library resources “don’t work” for him</li></ul>IM/chat reference with screen sharing<br />Librarian consultation<br />Targeted resources<br />Profile<br />
  12. 12. Donna:efficient researcher; short on time<br />Solutions for Donna<br /><ul><li>Works full-time
  13. 13. Two young children and busy family life
  14. 14. Wants to learn library resources
  15. 15. Can’t access library when it is staffed</li></ul>Targeted marking and resources<br />Email reference<br />Online tutorials<br />ILL/document delivery<br />Profile<br />
  16. 16. Christina:upperclassman who needs more<br />Solutions for Christina<br />Embedded librarian in course management software<br />Promotions to encourage interactions with librarians<br />Course-specific resources<br />Online tutorials<br /><ul><li>Full-time student in third year
  17. 17. Underclassman resources are not giving her results she needs
  18. 18. Only consults librarians when required
  19. 19. Reports high levels of satisfaction with past reference consultations</li></ul>Profile<br />
  20. 20. Professor Lee:no time for library instruction<br />Solutions for Professor Lee<br /><ul><li>His students rely too heavily on internet research
  21. 21. Not fully aware of library resources
  22. 22. Sees benefits of library instruction
  23. 23. No time in his course syllabus for instruction session</li></ul>Informational email for his department and faculty training before start of semester<br />Collaboration on course-specific resource pages and research discussion thread<br />Information literacy instruction/tutorial<br />Profile<br />
  24. 24. Dr. Jones:what library resources?<br />Solutions for Dr. Jones<br />Department chair<br />Needs to determine required readings for freshman writing program<br />Doesn’t know what library resources are available to students<br />Wants to post full-text articles to course pages<br />Targeted marketing that reviews library’s resources<br />Resource purchasing requests<br />Copyright assistance<br />E-reserves<br />Profile<br />
  25. 25. Andre:can’t resolve LIS issues<br />Solutions for Andre<br />University IT help desk manager<br />Gets lots of questions about using and connecting to library resources<br />Doesn’t know LIS well<br />Parts of library websites not compatible with parts of university IT systems<br />Cross-training with library staff<br />Collaboration on library web initiatives<br />Communication system for alerting IT of library technology issues<br />Contact list for library technical problems<br />Profile<br />
  26. 26. Maria:wants HR trends in distance ed<br />Solutions for Maria<br />Workplace development specialist in university HR<br />Wants to stay up-to-date on trends in distance ed practices<br />Public library lacks types of journals she needs<br />Targeted marketing for staff<br />Consultation and training on resources<br />ILL/document delivery services<br />Profile<br />
  27. 27. ACRL<br />Americans with Disabilities Act<br />Standards<br />
  28. 28. ACRL Standards for Distance Learning Library Services<br />Equal or equivalent services to a physical library<br />Strategic planning<br />Comprehensive assessment<br />Dedicated staff and management<br />Dedicated facilities<br />Adequate financial support<br />
  29. 29. Text equivalents for website images<br />PDFs with text-based alternatives<br />TTY phone services<br />Captions on video<br />Americans with Disabilities Act<br />
  30. 30. Needs & Solutions Summary<br />Solutions<br />Better awareness of library resources and services<br />Reference assistance, instruction, and training<br />ILL/document delivery services <br />Targeted marketing<br />One-on-one instruction<br />Tutorials<br />IM/Chat reference<br />Subject/Course specific resources<br />Faculty collaboration<br />Needs<br />
  31. 31. Thank You!<br />The presentation slides are available on and in video form on<br />Contact info:<br />Email:<br />Phone: 301-871-2610<br />
  32. 32. Works consulted<br />Association of College & Research Libraries. (2008). Guidelines for Distance Learning Library Services. Retrieved June 29, 2010, from<br />Belawati, T. (2005). The impact of online tutorials on course completion rates and student achievement. Learning, Media, & Technology, 30(1), 15-25.<br />Brumfield, E. J. (2008). Using Online Tutorials to Reduce Uncertainty in Information Seeking Behavior. [Article]. Journal of Library Administration, 48(3/4), 365-377.<br />Cooper, R., Dempsey, P. R., Menon, V., & Millson-Martula, C. (1998). Remote Library Users--Needs and Expectations. [Article]. Library Trends, 47(1), 42.<br />Department of Justice. (2007). ADA Tool Kit: Website Accessibility Under Title II of the ADA. Retrieved July 15, 2010, from<br /><br />
  33. 33. Works consulted, continued<br />Hightower, B., Rawl, C., & Schutt, M. (2007). Collaborations for delivering the library to students through WebCT. Reference Services Review, 35(4), 541.<br />Hines, S. S. (2006). What Do Distance Education Faculty Want from the Library? Journal of Library Administration, 45(1), 215 - 227.<br />Horrigan, J. B. (2010). Broadband Adoption and Use in America. OBI Working Paper Series No. 1 Retrieved July 3, 2010, from<br />Imler, B., & Hall, R. A. (2009). Full-text articles: faculty perceptions, student use, and citation abuse. Reference Services Review, 37(1), 65-72.<br />Kearley, J. P., & Phillips, L. (2005). Embedding Library Reference Services in Online Courses. Internet Reference Services Quarterly, 9(1), 65 - 76.<br />Lillard, L. L., Wilson, P., & Baird, C. M. (2004). Progressive Partnering: Expanding Student and Faculty Access to Information Services. [Article]. Journal of Library Administration, 41(1/2), 227-242.<br />Nicholas, M., & Tomeo, M. (2005). Can You Hear Me Now? Communicating Library Services to Distance Education Students and Faculty Online Journal of Distance Learning Administration, 8(2).<br />
  34. 34. Works consulted, continued<br />Raraigh-Hopper, J. (2010). Improving Library Services for Distance Learners: A Literature Review. [Article]. Reference Librarian, 51(1), 69-78.<br />Sodt, J. M., & Summey, T. P. (2009). Beyond the Library's Walls: Using Library 2.0 Tools to Reach Out to All Users. [Article]. Journal of Library Administration, 49(1/2), 97-109.<br />Thomsett-Scott, B., & May, F. (2009). How May We Help You? Online Education Faculty Tell Us What They Need from Libraries and Librarians. [Article]. Journal of Library Administration, 49(1/2), 111-135.<br />Tripathi, M., & Jeevan, V. K. J. (2009). Quality assurance in distance learning libraries. Quality Assurance in Education, 17(1), 45.<br />Zao, L., & Zheng Ye, Y. (2004). Factors Influencing Distance-Education Graduate Students' Use of Information Sources: A User Study. [Article]. Journal of Academic Librarianship, 30(1), 24-35<br />
  35. 35. Thank You!<br />The presentation slides are available on and in video form on<br />Contact info:<br />Email:<br />Phone: 301-871-2610<br />