Customer feedback analysis

1. REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION SKILLS AND DEVELOPMENT AUTHORITY
BULUSAN NATIONAL VOCATIONAL TECHNICAL SCHOOL
SAN JOSE LOWER, BULUSAN SORSOGON
Date: December 18,2019
Venue: TWSP Building-Conference Room
Presiding Officer: LFE
Attendees: Faculty and Staff
Agenda:
1. Year End Activities
2. Customer Feedback Report
Agenda Issues/Concerns/Discussions Agreements/Action
Taken
Target Date/Deadline Responsible
Unit/Person
Year End Activities Christmas Party
Resume of Classes
Christmas party
scheduled on Dec 20.
Committees be well
prepared
Scheduled on January
3
Dec 20 Faculty and Staff
VSA, VIS, Admin Head
Customer Feedback
Report
The resulting percentage for
this year’s evaluation for
customer feedback services
shows that TESDA was able
to reach 98.80%, which
shows that the institution’s
performance is highly
recommended.
Continue in pursuing its
vision to provide
satisfaction when it
comes to handling and
processing the demand
services of the
customers incorporated
with values and
attitude.
HR Manager

2. Customers Feedback Result
shows high satisfactory
rating. Both for the handling
time and processing their
request and cleanliness and
appropriateness of the
receiving area.
The school commits to
continuously deliver a
consistent and
convenient mechanism
to satisfactorily provide
services to the
customers.
Prepared by: Noted by:
RICARDO F. GALVE LIBERATO F. ESTEVES
Instructor III/Secretary Head, Technical Division
Bulusan National Vocational Technical School Bulusan National Vocational Technical School

3. REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION SKILLS AND DEVELOPMENT AUTHORITY
BULUSAN NATIONAL VOCATIONAL TECHNICAL SCHOOL
SAN JOSE LOWER, BULUSAN SORSOGON
Date: December 18,2020
Venue: TWSP Building-Conference Room
Presiding Officer: LFE
Attendees: Faculty and Staff
Agenda:
1. Year End Activities
2. Customer Feedback Report
Agenda Issues/Concerns/Discussions Agreements/Action
Taken
Target Date/Deadline Responsible
Unit/Person
Year End Activities Christmas Party
Resume of Classes
Christmas party
scheduled on Dec 22
Committees be well
prepared
Scheduled on January
5
Dec 22 Faculty and Staff
VSA, VIS, Admin
Head
Customer Feedback
Report
The review of this year’s
customer feedback and
performance evaluation
results are all positive. In
fact, the administration
received an overall rating of
97.50%.
The school commits to
continue to look for
different techniques
that will prioritize the
needs and safety of the
customer’s despite of
the crisis caused by
Covid-19. The search
HR Manager

4. Customer Feedback Report
shows high satisfactory
rating.
of those techniques
must still abide with the
safety protocols
imposed by the local
government.
.
Show that the new
method implemented
by TESDA was
effective and operative.
Other matters None
Prepared by: Noted by:
MARIVIC D. JERESANO LIBERATO F. ESTEVES
Instructor III/Secretary Head, Technical Division
Bulusan National Vocational Technical School Bulusan National Vocational
Technical School

5. REPUBLIC OF THE PHILIPPINES
TECHNICAL EDUCATION SKILLS AND DEVELOPMENT AUTHORITY
BULUSAN NATIONAL VOCATIONAL TECHNICAL SCHOOL
SAN JOSE LOWER, BULUSAN SORSOGON
Date: December 18,2021
Venue: TWSP Building-Conference Room
Presiding Officer: LFE
Attendees: Faculty and Staff
Agenda:
1. Year End Activities
2. Customer Feedback Report
Agenda Issues/Concerns/Discussions Agreements/Action
Taken
Target Date/Deadline Responsible
Unit/Person
Year End Activities Christmas Party
Resume of Classes
Christmas party
scheduled on Dec
221Committees be well
prepared
Scheduled on January
4
Dec 21 Faculty and Staff
VSA, VIS, Admin
Head
Customer Feedback
Report
This year’s result for
Customer Feedback
evaluation resulted 99.75%
out of 100%.
.
Effective
implementation of
operative procedures
aligned with the
feedbacks of the
customer is the primary
reason for having
received these high
rating, the school will
continue to upgrade
HR Manager

6. Customer Feedback
evaluation Results are
satisfying for both
qualifications for both
customer services feedback
and only shows that the
expectations and goals of the
institution had been met.
the proceedings to
provide them relevant
and sufficient
information with
regards to their
purpose of visit.
The institution will
constantly cast for new
approach and course
of action to
successfully achieved
a 100.00% of rating in
the following years.
ASAP
Prepared by:
MARIVIC D. JERESANO
Instructor III/Secretary
Bulusan National Vocational Technical School Noted by:
LIBERATO F. ESTEVES
Head, Technical Division
Bulusan National Vocational Technical School