1. Case Study
Problem
The Facilities Department goal was 95% of scheduled planned maintenance (PM) tasks on
facilities infra structure equipment would be accomplished each month. The actual number of
PM tasks completed per month averaged closer to 75%. As a result trouble ticket activity on
infra structure equipment increased due to PM’s not performed as scheduled.
The facilities department was utilizing a computerized maintenance management system
(CMMS) program; however the manpower hours required to perform each PM was not
accurately entered in the CMMS program.
Solution
Each PM was evaluated individually based on the complexity of the task and manpower
required. Accordingly, the hours required to complete each PM was adjusted to more
accurately reflect the time spent on the tasks by the technicians.
Outcome
Trouble ticket activity on facilities infra structure equipment decreased by ~ 10%. In addition,
facilities manpower required to perform monthly PM activity was more accurately captured
result in improved resource leveling and scheduling. This also meant that project and trouble
ticket scheduling of each technician could be established based on available time, resulting in
more projects completed in a timely fashion