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Project Plant Pals
Operations & Training Plan
MAY 30th
Document Status: Draft | In Review | Approved
Executive Summary:
“Our plan is to create a service that offers high-volume customers small, low-maintenance
plants that can thrive in an office environment.”
Project Goal
SMART: Specific, Measurable, Attainable, Relevant, and Time-bound
1. Create internal processes and training procedures for support team so they can
meet the demands of the plant pals servicer.
2. Create a plant delivery and logistics plan to deliver 95% of orders on time
within one month of launch
3. 5% revenue increase,
4. 90% employees trained before launch
5. 95% deliveries on time
6. 6 month time frame
Deliverables
7. Deliver 95% of orders on time within one month of launch.
8. Set up order processing and supply chain management software to make
revenue streams more efficient.
9. Train 90% of employees before the official service launch.
Business Case / Background
Why are we doing this?
● So the plant can run smoothly and have at least 5% revenue growth
Benefits, Costs, and Budget
Benefits:
● Support new service leading to 5% revenue increase, reduce late shipments
and related costs, increase customer satisfaction
Costs:
● Price of software, installation fees, time spent on hiring and training
Budget needed:
● $75,000
Scope and Exclusion
In-Scope:
● Customer service standards, delivery processes, training protocols
Out-of-Scope:
● Product development, vendor contracts
Project Team
Project Sponsor: Director of Operations(Ismail Khan)
Project Lead: Project Manager (Rana Aftab Zaffar)
Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,
Financial Analyst, Human Resources Specialist, Training Manager
Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,
Sales Director, Sales Team, Marketing Director, Investors
Measuring Success
What is acceptable:
1. 5% revenue growth
2. Deliver 95% of orders on time.

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Project Charter.docx

  • 1. Project Plant Pals Operations & Training Plan MAY 30th Document Status: Draft | In Review | Approved Executive Summary: “Our plan is to create a service that offers high-volume customers small, low-maintenance plants that can thrive in an office environment.” Project Goal SMART: Specific, Measurable, Attainable, Relevant, and Time-bound 1. Create internal processes and training procedures for support team so they can meet the demands of the plant pals servicer. 2. Create a plant delivery and logistics plan to deliver 95% of orders on time within one month of launch 3. 5% revenue increase, 4. 90% employees trained before launch 5. 95% deliveries on time 6. 6 month time frame Deliverables 7. Deliver 95% of orders on time within one month of launch. 8. Set up order processing and supply chain management software to make revenue streams more efficient. 9. Train 90% of employees before the official service launch.
  • 2. Business Case / Background Why are we doing this? ● So the plant can run smoothly and have at least 5% revenue growth Benefits, Costs, and Budget Benefits: ● Support new service leading to 5% revenue increase, reduce late shipments and related costs, increase customer satisfaction Costs: ● Price of software, installation fees, time spent on hiring and training Budget needed: ● $75,000 Scope and Exclusion In-Scope: ● Customer service standards, delivery processes, training protocols Out-of-Scope: ● Product development, vendor contracts Project Team Project Sponsor: Director of Operations(Ismail Khan) Project Lead: Project Manager (Rana Aftab Zaffar) Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager, Financial Analyst, Human Resources Specialist, Training Manager Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist, Sales Director, Sales Team, Marketing Director, Investors
  • 3. Measuring Success What is acceptable: 1. 5% revenue growth 2. Deliver 95% of orders on time.