This document provides a summary of an individual's education, qualifications, licenses, skills, training, employment history and duties as an emergency nurse manager. It includes details of a Bachelor's degree in Nursing from the University of Jordan, over 15 years of experience as an ER nurse in Saudi Arabia, and current employment establishing an ER department at a hospital in Jordan including managing staff, budgets, and ensuring high quality patient care. The individual has numerous certifications and teaches various medical courses.

1. ► Secondary / High School Education:
Qualification Name
School Name Date of completion
Scientific Mahis secondary school 6/1995
► Tertiary Education:
Qualification Name Institution Name
Date course started Date of
completion
Qualification
Type
Bachelor of Science in
Nursing
University of
Jordan/college of
nursing/www.ju.edu.jo
6/1995 6/1999 Bachelor
degree in
nursing
► Professional License / Registration Details:
Title MR
Surname ZAFER
Name EYAD
Email Eyad_alrameny@yahoo.com
Nationality JORDANIAN
Country of Birth JORDAN
Date of Birth 01/10/1977
Age 39Y
Gender MALE
Marital Status MARRIED
Religion ISLAM
Sponsorship Yes
Dependents
(Number of children + ages)
3(F/9Y,F/6Y,M/4Y)
Contact Telephone
Fax Number
T:00962776360374 now in Jordan
F:NO
Position Looking for Nurse /management / education
Full Postal Address
 KSA/RIYAD/KING ABDULAZIZ MEDICAL CITY/
 JORDAN/AMMAN/FARAH HOSPITAL
Skype EYADYUYU
Point of Recruitment AMMAN(QUEEN ALIA INTERNATIONAL AIRPORT)
Current Work Address JORDAN/AMMAN
Language Proficiency ARABIC/ENGLISH
Qualifications

2. Name
Licensing
Body
Contact details of
Licensing Body
Professional
Status
License /
Registration
Number
Registration
Date
Validity /
Expiry
Date
1-Jordan
nurses
&midwives
council
2-saudi
license
0096265689468/
www.jnmc.jo
www.scfhs.org
Assistant
specialist
Specialist
6130
10-r-n-
0313800
31/12/1999
(yearly)
01/03/13
31/12/16
31/03/16
Abu Dhabi
heath
authority
HAAD
www.bpmweb.haad.ae HAAD
PASSED
Registered
Nurse
AGN 133561 19/01/2016 PRESENT
► Other / In-house Training:
Description
• 2010 Instructor ATCN till present
• 2016 Instructor of instructor course of ATCN (Jordan)
• 2007 Instructor BLS till present
• 2010 Instructor ACLS till present
• 2010 Instructor heart saver till present
• 2015 PALS re certificate (IP)
• 2007 Instructor triage course (Canadian) ADULT/ PEDIATRIC till present
• 2008 Computerized patient record (super user) QCPR MYSIS, and using BEST CARE
2.0™ (Korean), CARDIAC PACCS, APOLLO (reporting sys.), ICIP (clinical information
sys.), using MUSE (electrocardiogram sys.), XCELERA (cardiac picture archiving
sys.) till present
• 2011 ECG interpretation educator basic/advance
• 2014 Infection control course
• 2012 Heart failure course
• 2013 Diabetic educator course
• 2013 Lipid management course from (USA) university of southern Indiana
• 2012 Lifestyle modification program
• 2007 Aid man training program 4 and 6 month training for military (medical solders)
• 2000 ECG interpretation course
• 2005 Preceptor workshop
• 2005 Assessor workshop
• 2004 Pain management workshop
• 2006 Conscious sedation workshop
• 2008 Wound management course
• 2000 ICU/CCU course
• 2011 Fundamental of infection management in ICU
• 2011 Introduction to clinical research
• 2009 Good clinical practice course
• 2011-2016 Saudi heart association conference (SHA) (yearly)
• 2012 Basic medication safety course(yearly)
• 2001 Teacher assistant at Jordan university /nursing
• 2013 Communication workshop

3. ► Seminars / Conferences:
Description
• 2013/2014 Arabian gulf and Saudi heart conference
• 2008 international emergency & catastrophe management conference/ UAE
• 2009 international congress on liver disease and liver transplant
• 2010 colo rectal forum
• 2007 Emergency provider in Arab summit
• 2011 1st
ATLS middle east meeting & workshop & ATLS 20th
anniversary
• 2011 2nd
gulf cooperation council congress for organ transplantation
• 2015 facilitator of Saudi Emergency Medicine Assembly (SEMA 2015) in KAMC
► Training / Presentations Given:
Description
• Training on (advance trauma care for nurses)
• Training on BLS
• Training on ACLS
• Training on ECG interpretation / basics AND X-ray interpretation
• Training on fundamental in nursing
• Training on first aid (students /new nurses)
• Training on IV cannulation, infection control, hospital orientation, aseptic technique (college
of medicine students )
• Many departmental presentations (ECG, liver disease, diabetic education, case
presentation..)
• Training on computerized patient record
• Pediatric disaster drill 2016 KAMC
• Establishment (infrastructure, commissioning, policies procedure setup of
Emergency department (ER) at Farah hospital/ Jordan/Amman 5/2016)
► Skills and Abilities:
Details
• Educational/ managerial
• Certificate of appreciation 2009 in emergency room
• Certificate of appreciation from military field medicine 2006
• Certificate of outstanding nurse 2009 in emergency room
• Certificate of appreciation for 1st ATCN course in Tabook,KSA 2015
► Membership :
Details
• Member of APIC (Association for Professionals in Infection Control and Epidemiology)

4. • Member of AHA (American Heart Association )
• Member of ATCN (Advanced Trauma Care for Nurses Organization)
► Computer Programs:
► Researches:
► Current Employment
• 5/2016- present – Emergency nurse manager at Farah Hospital/Farah medical campus
Jordan/Amman- Establishment (infrastructure, commissioning, policies procedure setup
of Emergency department (ER), unit setup, staff recruitment and interview, purchase (cost
effectiveness) hospital equipment machines and disposables, soft opening…etc.
With following responsibilities and not limited to:
1. Ensures patient care activities are within established, clinics divisional and unit specific
guidelines, policies and procedures standards and protocols, etc. '
2. Facilitates care provided and assesses staff by maintaining high visibility (80% clinical
presence) to patients/families and staff on area(s).
3. Provides leadership and a resource role in the provision of patient care and other unit
activities.
4. Demonstrates effective communication and collaboration skills when interacting with
patients/families, other health care team members and staff.
Details
• Microsoft office
• Internet
• E-LEARNING
• ORACLE
• Computerized patient record QCPR, CARDIAC PACCS, APOLLO (reporting
sys.),ICIP , CERNER, BEST CARE
Details
• Perceived and actual knowledge of diabetes mellitus among nurses in King Abdulaziz
Cardiac Center (2015) (author)
• Basal-bolus insulin compared to premixed insulin in cardiac outpatient with type 2
diabetes (2015) (co-author)
• Effectiveness of telephone follow-up for patients with type 2 diabetes in Saudi Arabia
(2014) (co-author)
Employment History

5. 5. Plans, organizes, directs and evaluates the delivery of patient care and unit/clinic
operational management functions.
6. Assesses employees for hire and maintains personnel records.
7. Mentors, advises, counsels and disciplines staff
8. Conducts staff meetings and maintains minutes.
9. Proposes and operates within established budget for the clinics.
10. Prepares and maintains unit/clinic reports. Directs unit orientation and
11. Evaluates staff performance on an ongoing basis.
12. Assists staff in development of problem solving and decision making skills.
13. Assesses, develop and then monitors the effectiveness of standards of care and nursing
unit policies and procedures.
14. Ensures learning needs of staff are identified and improvement plans implementation.
15. Assumes responsibility for the professional growth.
16. Anticipates and acts to maintain a safe environment
17. Works with all health care team members in activities designed for the improvement of
patient care outcomes.
18. Ensures a comprehensive quality improvement program that establishes and monitors
specific indicators, assesses problem areas and sentinel events, and implements corrective
actions.
19. Serves as a professional role model, teacher and resource person.
20. Develops and utilizes professional collegial! Networking.
21. Demonstrates respect, compassion and cultural sensitivity to patients/families and other
hospital employees.
22. Advocates for excellence in patient care and for patient rights.
23. Participates actively in Nursing and/or hospital committees and work groups.
24. Assumes responsibility for own decisions and actions.
Demonstrates initiative high performance of duties.
Employer Name King Abdulaziz Medical City / Saudi Arabia
Organisation Description 2/2002-5/2016 - King Abdulaziz Medical City (K.A.M.C)
–Riyadh- Saudi Arabia-, the biggest tertiary hospital with
all specialties with capacity (1229) beds Riyadh- Saudi
Arabia , tertiary national guard hospital ,with all
specialties, emergency department bed Capacity More than
109 beds:
Vital signs triage area: 2 beds
Physician triage area: 2 beds
Critical care area: 16 beds
Adult care area: 29 beds
Pediatric emergency: 26 beds
Pediatric emergency fast tract clinic: 3 clinical
examination rooms and procedure room with 2 beds.
Urgi care center area: 6 beds

6. Emergency department observation unit: 16-17 beds
Adult emergency clinic: 6 beds. with different specialties,
Tel (0096612520088) Web site ( HYPERLINK
"http://www.ngha.med.sa )
• We see 400-800 patient per day
• With ratio (1: 1-2-3). Nurse : Patient
Emergency Room ECC, *critical care unit for critical ill
patients and All traumas, cardiac respiratory arrested
patient ,cardiac (MI,UA..), All types of burns moderate to
sever…etc. , with all equipments and monitors and
ventilators in each bed with one isolation room positive and
negative pressure , and one decontamination room , adult
care unit with fast tack beds ,and one ophthalmology
chair, for mild to moderate ill patients (renal, hepatic ,GI,
neurology, cardiac , vascular , domestics , plastic surgeries,
wound care management ,respiratory ,orthopedic,
OB/GYN., ophthalmology , oncology,….) ,pediatric care
unit with all equipments, monitors, ventilators ,and one
isolation room, for patients less than 16 years for any
medical or surgical illness related to pediatrics,
observation unit for the patient whom need observation
for ~24 h under certain protocols ,urge center,for mild
cases, triage unit consist of front desk (reception) and vital
signs room ,all patients come to emergency room should
pass through triage to distribute them among all
emergency room units using modified Canadian triage
system
We see 400-800 patient per day in ER
Membership
Position & Area of Speciality
• Member of APIC (Association for Professionals
in Infection Control and Epidemiology
• Member of AHA (American heart association)
• Member ATCN ( advance trauma care nurse
society)
=Emergency (Trauma)
Nurse/Management
=Paramedic (EMS)

7. =Educator for ER courses
=Patient & family nurse educator
=Diabetic educator
=Cardiac & lifestyle modification
trainer
= Nurse informatics (health care
information system) super user
Additional Benefits
• 1 month bonus annually
• 40 days annual leave
• Annual leave ticket
• Midyear leave 10 day
• Midyear ticket
• Medical insurance
• Critical unit specialty payment
• Cost of living allowance
• End of service award (1 month salary every year at the
end of the contract)
Employed Since 2/2002
To 5/2016
Full time or part time
employment + how many
hours per week:
Full time / 40 hours per week
Reporting to: Nurse manager
Competencies gained: Annual competency
Management experience 14 years
Duties: (A)Manager/Charge nurse /educator for new staff, student
BLS,PALS, ACLS, ATCN, TRIAGE) and facilitate staff
education,
Working with both pediatric and adult clients
I am Ttaking care of pediatric cases but not limited to:
Triaging, Admission Process, All types of Specimen
Collection, Vital signs Physical Assessment and reporting
for: Multiple Trauma, Burns, Child Abuse / Neglect,
Chronic Respiratory Disease, Congenital Heart Disease,

8. Croup, Failure to Thrive, Febrile Seizure, Fever,
Gastroenteritis/Mild-Moderate, Dehydration, GE Reflux,
GI Bleeding, liver disease, Hepatitis, Neutropenia, Poison
Ingestions/Overdoses Pneumonia, Post-Operative Care,
Abdominal surgery, Renal Failure, Sickle Cell Anemia,
Tuberculosis , Cast Car, Catheter insertion, Chemotherapy
– Pediatric Protocols, Chest Physiotherapy, Chest Tube &
Drainage System, EKG Interpretation, Feedings and
monitoring, Hemodynamic Monitoring, Interpretation of
Lab Results, Urine dipstick, Intestinal Tract Tubes,
Placement, Intravenous Infusion Therapy, Blood & blood
products infusion, Central line site maintenance, Peripheral
IV insertion & maintenance, Isolation Procedures, Nursing
Assessment Care Planning, Oxygen Therapy
Administration, Restraints, Wound Care, Orthopedic…etc.
Documentation and re-evaluation (pain, drug action,
management…etc.
Able to utilize all emergency equipment, monitors,
infusions, medications, beds, patient’s protocols,
documentation and reporting system.
Adult patient with :
Triaging, All traumas, cardiac respiratory arrested patient,
cardiac (MI,UA..), All types of burns mild to severe, renal,
hepatic ,GI, neurology, cardiac , vascular , domestics ,
plastic surgeries, wound care management ,respiratory
,orthopedic, OB/GYN., ophthalmology , oncology..etc.
Working as Paramedic (EMS) in formal occasions
(conferences, HAJJ , national festivals…etc., in
cooperation of Red Crescent
Clinical:
Doing staff assignment (daily assignment) and participate
in monthly scheduling
Participate in Staff competency (annual competency)
Equipment orders (disposable materials)
Attend daily report, weekly staff meeting, and monthly
departmental meeting.
Communicate events to staff via email as per needed
Daily and monthly reporting , conduct and attend ground
meting

9. Preceptor of nursing students and new nurses
Educator for military medical staff (English and Arabic )
Teaching medical staff students about some nursing skills
like (Vital Signs and I.V. cannulation )
Patient/family education inpatient, outpatient pre/post
discharge regarding lifestyle, diet, medication, weight
control, diabetic education, pre/post discharge verbal
written education, and documentation written and
electronic APOLLO/ MYSIS )
Departmental presentation, departmental data collection for
research
Participate in new department sitting, preparation,
departmental drills (disaster, fire ...)
Involved in some committees within emergency
department
Participate in sitting some guidelines mainly in Triage area
Problem solving skills during shifts and escalate as per
chain of command if needed
Patient prioritizing, advocate education problem solving
Computerized patient record teaching
Ensure application of high standard and recommendation
within the guidelines and hospital policies
Improve documentation and staff communication
Facilitate patient care among non Arabic healthcare staff
Staff student orientation mentorship
Effectively communicate with other health care providers
(doctors, registration, EMS, patient relation, security…etc.
Educational:
Focuses on clinical leadership and interdisciplinary
collaboration to deliver culturally sensitive high quality
patient care
Applies advanced nursing knowledge and skills including
complex problem solving; collaborates with Nursing
management as well as multidisciplinary colleagues
Utilizes effective change management strategies to promote
acceptance of new evidence based processes to all
healthcare workers
Ensures the provision of a safe environment by providing
support and direction to staff, working within scope of
practice and adhering to guidelines, policies and relevant
legislation

10. Identifies variables that influence nursing practice and
outcomes and develops strategies and service developments
to improve clinical effectiveness and efficiency
Acts as a role model for healthcare workers to incorporate
the organization’s mission, vision and values; participates
in relevant committee’s and task force as required
Utilizes materials/equipment/time in a manner which
conserves resources.
Facilitates collection of data and management information
for clinical research.
Demonstrates effective collaboration and team behaviors.
Contributes to unit and organization culture of quality and
safety.
Demonstrates evidence based practice.
Participates in organization/ department committee/project
TEAMWORK AND LEADERSHIP
Contribute to the effectiveness of the health care team by
communicating appropriately and professionally with
colleagues and assuming a leadership and coordination role
Contribute to service and practice development related to
area of expertise by actively participating in clinical
networks in a collaborative manner with health care teams
at local and broader levels
Lead and set clear expectations: seek, provide and act on
feedback
Empower others: encourage and embrace new ideas, work
across boundaries
Collaborate with other Clinical Nurse Educators and
Clinical Nurse Specialists on evidence based practice
utilization
Acts as a Consultant for own specialty to provide and
initiate services
EDUCATOR
Contribute to quality health care and the nursing profession
by participating in lifelong learning, research activities and
the continued development of clinical expertise and
practice
Collaborate with Nursing Management and Clinical Nurse
Specialists in introducing new and updated practices to
promote high quality standards of care at a micro level
Facilitate a learning environment by sharing knowledge
and expertise, supporting the development of staff and
students and being actively involved in the performance
appraisal process and individual staff development plans
Promote Management directives in the clinical area

11. including Infection control, Risk Management, Safety and
Health and Quality Improvement initiatives
Assist with practice innovation and the implementation of
change. Provide input on the selection and evaluation of
specialty specific consumables and equipment
Contribute to the development and updating of evidenced
based clinical policies, protocols, guidelines and
educational materials in conjunction with a multi
professional team
Contribute to the development of audit tools and collect,
analyze and report Quality Improvement data for unit based
audits to ensure best practice benchmarks are met
Evaluates the quality and effectiveness of provided
educational tools and learning opportunities
EDUCATION AND STAFF DEVELOPMENT
Fosters a safe learning environment by acknowledging the
principles of Adult Learning and incorporates different
styles of education from informal, group learning and 1:1
sessions
Mentor, coach and educate new and existing staff members
and support nursing staff in their areas of expertise: e.g.
Preceptors, champions for clinical practice changes
Contributes feedback on evaluation of staff performance
and individual development plans
Conduct unit wide training and education on topics relevant
to specialty practices to develop and advance professional
clinical knowledge to ensure the best clinical outcomes for
patients
Supports and assists staff to critically analyze events when
faced with complex or challenging patient care situations;
engages staff in problem solving strategies
Contribute to the assessment of training and educational
needs of both the unit and individual staff members
Facilitate the completion and documentation of Mandatory
and Unit Based Competencies and Point of Care Training
Demonstrates the use of and encourages reflective practice
to enable staff and to identify and prioritize self-
development
Promote local and regional educational opportunities
appropriate to hospital and staff needs
Participate as a guest lecturer in Educational programs
offered by the Office of Clinical Affairs
Since April 2012 covering as well Patient and family
Cardiac, DIABETIC, and LIFESTYLE educator We

12. are following the 2014 ADA guidelines in managing
patient with diabetes mainly adults whom has diabetes type
1 and type 2 providing assessment of patient history,
lifestyle, diet, exercise, recent labs compared with previous
vital signs, labs (FBS, HBA1C, renal profile medications
(diabetic medication (OHA, INSULIN analogs and others)
…etc. Then education(verbal and written) about lifestyle,
diet, home diet and glucose monitoring medication
adjustment (cosigned by our consultant doctor) arrange for
patient follow-up as in-patient and out-patient as well as
phone follow-up We are utilizing our database Apollo sys.
as well as Mysis Quadra med QCPR (computerized patient
record) as well as Cardiac PACS sys. For assessment and
documentation and research
The education (verbal and written) about lifestyle,
exercise , diet, Smoking cessation, home diet and glucose
monitoring medication adjustment (cosigned by our
consultant doctor) arrange for patient follow-up as in-
patient and out-patient as well as phone follow-up Patient
follow up and education and medication adjustment
managed between diabetic educator as recommendations
cosigned by doctors ether in the clinic if outpatient or the
consultant in the ward or Critical units
Nurse informatics:
Plans, reviews and oversees implementation of activities,
resources and timelines required to complete systems
development projects, systems administration, and
reporting .
Oversees standardization of all new clinical documentation
Brings clinical review to all projects to ensure usability of
functionality is achieved.
Prepares or oversees preparation of project charters for all
projects.
Coordinates activities with IT management.
IT management liaison to user departments.
Manages staff and staff assignments.
Mentors staff.
Assures systems development and maintenance provides
efficient workflow and processing for end users
Participates in strategic and tactical planning for clinical
application development, reporting and enhancement with
management staff.
Prepares reports and presentations of activities.
1. Utilizes the knowledge and skills of clinical practice to

13. determine clinical functions that are suitable for computer
application and ensures Information systems are consistent
with professional standards of clinical practice.
2. Develops and maintains clinical information systems
(CIS) expertise. Participates in software evaluation to
determine the full scope of capabilities. Identifies what
designs, enhancements and/or modifications enhance user
acceptance and achieve the business needs of the
organization.
3. Facilitates the design of screens, forms, data flow and
processes with clinical relevance to automate clinical
processes to the full extent feasible.
4. Identifies, develops & utilizes appropriate forums to
solicit input and provide feedback to support the evolution
toward an electronic patient record.
5. Provides leadership in the formulation of educational
strategies and role competencies that enhance the
integration of technology into clinical practice.
Coordinates end user and project team efforts in the design,
implementation and evaluation of training programs. These
programs reflect sensitivity to patient care requirements,
variations in clinician learning needs and optimization of
limited resources.
6. Assists in the development and maintenance of policies
and procedures related to nursing practice and clinical
information systems.
7. Participates in Performance Improvement initiatives as it
relates to practice and information systems.
8. Embraces and promotes strong values in customer
service. Seeks to understand and meet customer needs and
expectations through communication, cooperation and
collaboration. Uses observation and feedback from
customers on a regular basis to improve clinical processes
and optimize clinical systems to meet the values, vision and
mission of the organization.
9. Plays an active, collaborative role as a team member for
multiple concurrent projects. May take a lead role in
project team initiatives to support clinical systems
implementations. Participates in the mentorship of new
team members. Demonstrates behaviors that support
colleagues to optimize team performance.
10. Incorporates concepts of security, access and
confidentiality in information systems design, training and
implementation in accordance with enterprise policy and
regulatory standards.
11. Participates in the analysis of clinical environments and

14. the evaluation of applicable evolving technologies e.g.
wireless and point of care devices. Facilitates project team
recommendations that support optimal clinical practice and
workflow.
12.Uses the Internet, review of literature, networking and
appropriate conferencing, to maintain an up-to-date
knowledge of:
•Current trends and issues in Healthcare, Nursing practice,
Healthcare Informatics, training techniques, regulatory
standards.
•Enterprise policies and procedures as related to clinical
practice, and the legal implications related to the use of
clinical information systems.
•Clinical applications in production and to be implemented
and their relationship to other enterprise information
systems
13. Establishes and maintains strong professional
relationships through internal and external networking with
colleagues. Maintains membership in organizations that
enhance professional growth.
14. Participates in on-call coverage and implementation
support as required for project implementations and
production systems and end-user support.
Achievements
• (A)Nurse manager/charge nurse/ emergency
course educator/ nurse educator/nurse
informatics
► Previous Employment
Employer Name Jordan university hospital/ Jordan
Organisation Description
6/1999-2/2002 Jordan/ Amman =Jordan University
Hospital J.U.H teaching hospital Amman-Jordan with
capacity 600 beds with all specialties, an Emergency
Room with capacity 34 beds, Tel (+962 6 5353444 /
5353666) Web site ("http// www.ju.edu.jo/medical/hospital
Jordan University Hospital J.U.H teaching hospital
Amman-Jordan with capacity 600 beds with all specialties,
an Emergency Room with capacity 34 beds, with ratio (1:
2-3) (nurse: patient), emergency room adult and pediatrics
We see 40-100 patient per day
Position & Area of Speciality Charge nurse in Emergency room/ER educator
Volunteer (teacher assistant in university of Jordan /faculty

15. of nursing
Employed Since 6/1999
To 2/2002
Full time or part time
employment + how many
hours per week: Full time
40 hours per week
Reporting to: Nursing manager
Competencies gained: Annual competency
Management experience Yes
Duties: Dealing Pediatric and adult patient
Doing staff assignment (daily assignment) and participate
in monthly scheduling
Staff competency (annual competency and evaluation)
Equipment orders (disposable materials)
Daily and monthly reporting
Staff /new staff /student education (BLS, emergency
medication ECG interpretation )
Volunteer Teaching in the university of Jordan
Patient /family education in patient, pre/ post discharge
education
Departmental presentation
Doing free medical days checkup in rural areas in Jordan
Problem solving skills during shifts escalate as per chain of
command if needed
Patient prioritizing, advocate education problem solving
Improve nurses documentations
Effective communication with health care providers
New nurses staff and nurses students orientation and
preceptor
Effectively communicate with other health care providers (
doctors, security …)
Achievements Charge nurse / Teacher assistance
► References : On request