By Alina Kelly. Presented at Day One of Transforming Transportation 2010. Washington, D.C. January 14, 2010. www.transformingtransportation2010.org

2. From Conceptual Planning thru Commissioning: the need for effective communications Communications & Public Involvement in Urban Transport January 14, 2010

3. Today’s Agenda

4. What is communication?

5. Why communication matters to your project

7. Aspects of public involvement

8. Effective information sharing

9. Knowing your stakeholders

10. Marketing Strategy

11. Marketing Strategy

12. Messages simple repeated consistent benefit- focused honest clear repeated repeated

13. Why communicate?

14. Thank you. Alina Kelly, AKelly Consulting Inc. [email_address] (416) 587-9903