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EENA2019: Track2 session5 Multidisciplinary triage in the 112 emergency call centres_Carlos Martins

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The use of structured protocols in emergency call centres is widely recognised as an essential tool and critical to achieving a quality-centric organisation. In this session, you will hear from experts who have implemented structured protocols and the benefits that this has brought.

Chair: Demetrios Pyrros, President, EENA

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EENA2019: Track2 session5 Multidisciplinary triage in the 112 emergency call centres_Carlos Martins

  1. 1. Estedocumentoédecirculaçãorestritaàsuaaudiência Asuatranscriçãooureproduçãonãoépermitidasema préviaautorizaçãoescritadanoLimitsConsulting Multidisciplinary triage in the 112 emergency call centres EENA Conference 2019 April 11
  2. 2. 112.pt 20190411 – EENA Conference - Triage 2 112 MODEL IN PORTUGAL LIASON/EXPERT OFFICERS 112 CITIZEN OPERATAIONAL 112.pt CENTER DISPATCH RESOURCES CDOS  AMN  CODU  Stage 1 Operators GNR/PSP Emergencycalls Data Dispatch Third Parties
  3. 3. 112.pt 20190411 – EENA Conference - Triage 3 PROTOCOL BUILDING Emergency Services Involved
  4. 4. 112.pt 20190411 – EENA Conference - Triage 4 CHALENGES Diferent Missions Diferent Systems Diferent Languages
  5. 5. 112.pt 20190411 – EENA Conference - Triage 5 PROTOCOLS CONCEPT EMERGENCY LOCATION TYPE CHARACTERISTICS CONSEQUENCES
  6. 6. 112.pt 20190411 – EENA Conference - Triage 6 TYPE & CHARACTERISTICS
  7. 7. 112.pt 20190411 – EENA Conference - Triage 7 INFORMATION REQUIREMETS Must Have Wish to Have Interesting to Have
  8. 8. 112.pt 20190411 – EENA Conference - Triage 8 CONSEQUENCES
  9. 9. 112.pt 20190411 – EENA Conference - Triage 9 CONCLUSION/RECOMENDATIONS Time-Taking Process First response vs operations development 112 is the Interface between people and ES’s
  10. 10. 112.pt 20190411 – EENA Conference - Triage 10 Always keep everyone involved
  11. 11. 112.pt 20190411 – EENA Conference - Triage 11 Thank You
  12. 12. Estedocumentoédecirculaçãorestritaàsuaaudiência Asuatranscriçãooureproduçãonãoépermitidasema préviaautorizaçãoescritadanoLimitsConsulting Multidisciplinary triage in the 112 emergency call centres EENA Conference 2019 April 11

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