SlideShare a Scribd company logo
1 of 2
Download to read offline
Microsoft Dynamics Marketing is an integrated marketing management solution
for marketing operations, planning, execution, and analytics across all channels—
digital, social, SMS, and traditional. You can engage customers one-to-one across
channels, build your sales pipeline, and demonstrate the impact of your marketing
investments in real time.
“Microsoft Dynamics
Marketing really has made us
more efficient… It’s helped us
not worry about the data, but
to think about the strategies
that allow us to focus on the
right things.”
Brian Woyt, Senior Director,
Global Brand Marketing, PGA
Tour
Key Benefits
Build Brand
 Deliver consistent, compelling experience across touch points
 Align branding, and plan across internal and external resources
Engage One-to-One
 Personalize engagement via targeted, multistage campaigns
 Deliver targeted, relevant content at the right time
Demonstrate Impact
 Manage marketing operations across internal and external teams
 Understand marketing ROI and impact on pipeline and revenue
Key Capabilities
Marketing Resource Management
Integrate planning, budgeting and tracking across all channels,
including email, digital, social, SMS, and traditional. Manage projects,
digital assets, workflows, and approval processes across your team and
other departments and agencies — all from a single platform.
Multichannel Campaigns
Engage customers with personalized, multichannel campaigns. The visual
campaign designer lets you drag and drop to create and manage
campaigns in a single window — across email, social, SMS, events, and
direct mail. Streamline campaign creation, segment customers and
prospects, and test campaign messaging to improve conversion.
© 2015 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS,
IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Some examples are for illustration only and are fictitious. No real association
is intended or inferred.
Lead Management
Increase sales-ready leads with advanced segmentation and lead
scoring. Boost prospect interest through multistage, trigger-based
nurture programs that deliver personalized content and offers. Combine
your sales and marketing funnel to better serve sales.
Sales Collaboration
Strengthen your marketing and sales synergies by providing sales teams
with visibility into the marketing calendar, and provide actionable input.
Sales can now get more insights into campaigns and targeting. And both
sales and marketing can share the same view of the customer journey.
Social Marketing
Engage with customers and prospects through embedded, contextual
social tools. Measure campaign performance and impact, and track your
share of voice across social channels, such as Twitter, Facebook, and
YouTube. Monitor your global sentiment and brand presence.
Marketing Intelligence
Measure pipeline and revenue across every marketing investment to get a
true view of your return on investment (ROI). Empower your marketers with
access to data through personalized role-based dashboards, and get a clear
overview of marketing results so you can quickly judge performance. Make
reporting easy by giving marketers familiar tools, including Excel and Power
BI, for real-time reporting.
Global Availability
Microsoft Dynamics Marketing is
available in 101 markets and 12
languages.
For more information, visit:
http://www.microsoft.com/en-
us/dynamics/crm-marketing.aspx
What’s new in the 2016 release of
Microsoft Dynamics Marketing
SMS marketing
Market smarter by integrating SMS
marketing in your multichannel
campaigns.
Send promotional SMS messages to
opted-in contacts.
Track SMS campaign performance.
Email marketing enhancements
Create emails and toggle between
WYIWYG and generated HTML. Use
the media library directly from the
HTML code.
Send high volume email with email
deliverability, fault tolerance, logging
and auditing services.

More Related Content

What's hot

Sales Enablement Maturity Model
Sales Enablement Maturity ModelSales Enablement Maturity Model
Sales Enablement Maturity ModelDemand Metric
 
Demand Generation Maturity Model
Demand Generation Maturity ModelDemand Generation Maturity Model
Demand Generation Maturity ModelDemand Metric
 
Marketing Communications Plan Playbook
Marketing Communications Plan PlaybookMarketing Communications Plan Playbook
Marketing Communications Plan PlaybookDemand Metric
 
CRM Program Playbook
CRM Program PlaybookCRM Program Playbook
CRM Program PlaybookDemand Metric
 
Customer Engagement Maturity Model
Customer Engagement Maturity ModelCustomer Engagement Maturity Model
Customer Engagement Maturity ModelDemand Metric
 
Shopper Marketing Playbook
Shopper Marketing PlaybookShopper Marketing Playbook
Shopper Marketing PlaybookDemand Metric
 
Marketing analytics
Marketing analyticsMarketing analytics
Marketing analyticsNewplans
 
B2B Marketing Operations Best Practices
B2B Marketing Operations Best PracticesB2B Marketing Operations Best Practices
B2B Marketing Operations Best Practicesedynamic
 
Event Marketing Framework
Event Marketing FrameworkEvent Marketing Framework
Event Marketing FrameworkDemand Metric
 
Marketing plan
Marketing planMarketing plan
Marketing planYoviAcka
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement FrameworkDemand Metric
 
How to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real WorldHow to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real WorldMightyHive
 
Event Marketing Plan Playbook
Event Marketing Plan PlaybookEvent Marketing Plan Playbook
Event Marketing Plan PlaybookDemand Metric
 
Email Marketing Maturity Model
Email Marketing Maturity ModelEmail Marketing Maturity Model
Email Marketing Maturity ModelDemand Metric
 
Sales Training Framework
Sales Training FrameworkSales Training Framework
Sales Training FrameworkDemand Metric
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement FrameworkDemand Metric
 
Marketing Communications Framework
Marketing Communications FrameworkMarketing Communications Framework
Marketing Communications FrameworkDemand Metric
 
Sales Enablement Maturity Model
Sales Enablement Maturity ModelSales Enablement Maturity Model
Sales Enablement Maturity ModelDemand Metric
 
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...Demand Metric
 

What's hot (20)

Sales Enablement Maturity Model
Sales Enablement Maturity ModelSales Enablement Maturity Model
Sales Enablement Maturity Model
 
CRM Framework
CRM FrameworkCRM Framework
CRM Framework
 
Demand Generation Maturity Model
Demand Generation Maturity ModelDemand Generation Maturity Model
Demand Generation Maturity Model
 
Marketing Communications Plan Playbook
Marketing Communications Plan PlaybookMarketing Communications Plan Playbook
Marketing Communications Plan Playbook
 
CRM Program Playbook
CRM Program PlaybookCRM Program Playbook
CRM Program Playbook
 
Customer Engagement Maturity Model
Customer Engagement Maturity ModelCustomer Engagement Maturity Model
Customer Engagement Maturity Model
 
Shopper Marketing Playbook
Shopper Marketing PlaybookShopper Marketing Playbook
Shopper Marketing Playbook
 
Marketing analytics
Marketing analyticsMarketing analytics
Marketing analytics
 
B2B Marketing Operations Best Practices
B2B Marketing Operations Best PracticesB2B Marketing Operations Best Practices
B2B Marketing Operations Best Practices
 
Event Marketing Framework
Event Marketing FrameworkEvent Marketing Framework
Event Marketing Framework
 
Marketing plan
Marketing planMarketing plan
Marketing plan
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement Framework
 
How to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real WorldHow to Build a Data-Driven Marketing Stack in the Real World
How to Build a Data-Driven Marketing Stack in the Real World
 
Event Marketing Plan Playbook
Event Marketing Plan PlaybookEvent Marketing Plan Playbook
Event Marketing Plan Playbook
 
Email Marketing Maturity Model
Email Marketing Maturity ModelEmail Marketing Maturity Model
Email Marketing Maturity Model
 
Sales Training Framework
Sales Training FrameworkSales Training Framework
Sales Training Framework
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement Framework
 
Marketing Communications Framework
Marketing Communications FrameworkMarketing Communications Framework
Marketing Communications Framework
 
Sales Enablement Maturity Model
Sales Enablement Maturity ModelSales Enablement Maturity Model
Sales Enablement Maturity Model
 
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...
Better Together: How Integrating Your Sales Tools Can Accelerate Sales Perfor...
 

Viewers also liked

Jose Abarca CV
Jose Abarca CVJose Abarca CV
Jose Abarca CVJos Abarca
 
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...ILRI
 
Veronicagomez present1
Veronicagomez present1Veronicagomez present1
Veronicagomez present1vgomez2020
 
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumatici
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumaticiArxivar gestione documentale e conservazione sostitutiva per farnese pneumatici
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumaticiARXivar
 
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPA
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPAUna nostra storia di successo. ARXivar per Acqua Novara VCO SPA
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPAARXivar
 
осенний праздник.
осенний праздник.осенний праздник.
осенний праздник.virtualtaganrog
 
Panduan pengajaran pend muzik thn 4
Panduan pengajaran pend muzik thn 4Panduan pengajaran pend muzik thn 4
Panduan pengajaran pend muzik thn 4Siti Hj Kasim
 
Economics 2 last
Economics 2 lastEconomics 2 last
Economics 2 lastsajjad baig
 
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)Claus Berg
 

Viewers also liked (18)

Drew_Voss
Drew_VossDrew_Voss
Drew_Voss
 
Jose Abarca CV
Jose Abarca CVJose Abarca CV
Jose Abarca CV
 
Patterson ch16
Patterson ch16Patterson ch16
Patterson ch16
 
Connettore Rubriche
Connettore RubricheConnettore Rubriche
Connettore Rubriche
 
img013
img013img013
img013
 
Mis Gustos
Mis GustosMis Gustos
Mis Gustos
 
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...
Bio-Innovate Program Regional Scientific Conference: Harnessing bioresources ...
 
Veronicagomez present1
Veronicagomez present1Veronicagomez present1
Veronicagomez present1
 
Patterson ch13
Patterson ch13Patterson ch13
Patterson ch13
 
14MBA1025- Project report
14MBA1025- Project report14MBA1025- Project report
14MBA1025- Project report
 
Doelgroepen2016
Doelgroepen2016Doelgroepen2016
Doelgroepen2016
 
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumatici
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumaticiArxivar gestione documentale e conservazione sostitutiva per farnese pneumatici
Arxivar gestione documentale e conservazione sostitutiva per farnese pneumatici
 
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPA
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPAUna nostra storia di successo. ARXivar per Acqua Novara VCO SPA
Una nostra storia di successo. ARXivar per Acqua Novara VCO SPA
 
Formato7.2 cv
Formato7.2 cvFormato7.2 cv
Formato7.2 cv
 
осенний праздник.
осенний праздник.осенний праздник.
осенний праздник.
 
Panduan pengajaran pend muzik thn 4
Panduan pengajaran pend muzik thn 4Panduan pengajaran pend muzik thn 4
Panduan pengajaran pend muzik thn 4
 
Economics 2 last
Economics 2 lastEconomics 2 last
Economics 2 last
 
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)
Det digitale landskab – mangfoldigt og svært at uoverskue (Peter Jensen)
 

Similar to CRM_Marketing

Teamworks Customer Relationship Marketing
Teamworks Customer Relationship MarketingTeamworks Customer Relationship Marketing
Teamworks Customer Relationship MarketingJudy Lane
 
New - DIM Brochure - Sep-30-2015
New - DIM Brochure - Sep-30-2015New - DIM Brochure - Sep-30-2015
New - DIM Brochure - Sep-30-2015Aditya Sanyal
 
DD_Overview_Brochure
DD_Overview_BrochureDD_Overview_Brochure
DD_Overview_BrochureDoug Kearney
 
online promotion reaching customers in digital world
online promotion reaching customers in digital worldonline promotion reaching customers in digital world
online promotion reaching customers in digital worldsouravkamboj7
 
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdf
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdfFrom Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdf
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdfDouglas Duren
 
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docx
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docxOptimizing Creative Campaign Management For Maximum Impact - Slideshare.docx
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docxYoroflow
 
Digital Marketing and It's Strategies
Digital Marketing and It's StrategiesDigital Marketing and It's Strategies
Digital Marketing and It's StrategiesUnifiedMentor
 
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...Reema Sarin
 
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with..."Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...karishmandmitteamf
 
Marketing and Finance Example Personas.pptx
Marketing and Finance Example Personas.pptxMarketing and Finance Example Personas.pptx
Marketing and Finance Example Personas.pptxOscarMartnezFernndez3
 
What is Digital Marketing | Digital Marketing Guide | FLC Digital
What is Digital Marketing | Digital Marketing Guide | FLC DigitalWhat is Digital Marketing | Digital Marketing Guide | FLC Digital
What is Digital Marketing | Digital Marketing Guide | FLC DigitalSimardeepNarula
 
Chip Graham Portfolio of Work Experience
Chip Graham Portfolio of Work Experience Chip Graham Portfolio of Work Experience
Chip Graham Portfolio of Work Experience Chip Graham
 
DIGITAL MEDIA TRAINING IN BANGALORE
DIGITAL MEDIA TRAINING IN BANGALOREDIGITAL MEDIA TRAINING IN BANGALORE
DIGITAL MEDIA TRAINING IN BANGALOREJYOTHIREDDY840717
 
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETING
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETINGTRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETING
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETINGasiyahanif9977
 
Full Service Marketing Agency
Full Service Marketing AgencyFull Service Marketing Agency
Full Service Marketing AgencyAdvist Global
 
Digital Marketing Center Brochure UK
Digital Marketing Center Brochure UKDigital Marketing Center Brochure UK
Digital Marketing Center Brochure UKJoe Crossman
 

Similar to CRM_Marketing (20)

Teamworks Customer Relationship Marketing
Teamworks Customer Relationship MarketingTeamworks Customer Relationship Marketing
Teamworks Customer Relationship Marketing
 
New - DIM Brochure - Sep-30-2015
New - DIM Brochure - Sep-30-2015New - DIM Brochure - Sep-30-2015
New - DIM Brochure - Sep-30-2015
 
DD_Overview_Brochure
DD_Overview_BrochureDD_Overview_Brochure
DD_Overview_Brochure
 
online promotion reaching customers in digital world
online promotion reaching customers in digital worldonline promotion reaching customers in digital world
online promotion reaching customers in digital world
 
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdf
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdfFrom Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdf
From Strategy to Execution Expert-Backed Approaches to Digital Marketing.pdf
 
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docx
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docxOptimizing Creative Campaign Management For Maximum Impact - Slideshare.docx
Optimizing Creative Campaign Management For Maximum Impact - Slideshare.docx
 
Digital Marketing and It's Strategies
Digital Marketing and It's StrategiesDigital Marketing and It's Strategies
Digital Marketing and It's Strategies
 
digital_marketing_center
digital_marketing_centerdigital_marketing_center
digital_marketing_center
 
digital marketing
digital marketingdigital marketing
digital marketing
 
digital marketing
digital marketingdigital marketing
digital marketing
 
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...
Market like a Multi-Million$ Company on a Dollar a Day! Reema Sarin Brand Man...
 
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with..."Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...
"Gaining Fresh Perspectives: Shaping Brand Success and Market Leadership with...
 
Marketing and Finance Example Personas.pptx
Marketing and Finance Example Personas.pptxMarketing and Finance Example Personas.pptx
Marketing and Finance Example Personas.pptx
 
Digital marketing.pptx
Digital marketing.pptxDigital marketing.pptx
Digital marketing.pptx
 
What is Digital Marketing | Digital Marketing Guide | FLC Digital
What is Digital Marketing | Digital Marketing Guide | FLC DigitalWhat is Digital Marketing | Digital Marketing Guide | FLC Digital
What is Digital Marketing | Digital Marketing Guide | FLC Digital
 
Chip Graham Portfolio of Work Experience
Chip Graham Portfolio of Work Experience Chip Graham Portfolio of Work Experience
Chip Graham Portfolio of Work Experience
 
DIGITAL MEDIA TRAINING IN BANGALORE
DIGITAL MEDIA TRAINING IN BANGALOREDIGITAL MEDIA TRAINING IN BANGALORE
DIGITAL MEDIA TRAINING IN BANGALORE
 
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETING
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETINGTRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETING
TRANSFIGURE YOUR BUSINESS OVERNIGHT WITH DIGITAL MARKETING
 
Full Service Marketing Agency
Full Service Marketing AgencyFull Service Marketing Agency
Full Service Marketing Agency
 
Digital Marketing Center Brochure UK
Digital Marketing Center Brochure UKDigital Marketing Center Brochure UK
Digital Marketing Center Brochure UK
 

CRM_Marketing

  • 1. Microsoft Dynamics Marketing is an integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels— digital, social, SMS, and traditional. You can engage customers one-to-one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments in real time. “Microsoft Dynamics Marketing really has made us more efficient… It’s helped us not worry about the data, but to think about the strategies that allow us to focus on the right things.” Brian Woyt, Senior Director, Global Brand Marketing, PGA Tour Key Benefits Build Brand  Deliver consistent, compelling experience across touch points  Align branding, and plan across internal and external resources Engage One-to-One  Personalize engagement via targeted, multistage campaigns  Deliver targeted, relevant content at the right time Demonstrate Impact  Manage marketing operations across internal and external teams  Understand marketing ROI and impact on pipeline and revenue Key Capabilities Marketing Resource Management Integrate planning, budgeting and tracking across all channels, including email, digital, social, SMS, and traditional. Manage projects, digital assets, workflows, and approval processes across your team and other departments and agencies — all from a single platform. Multichannel Campaigns Engage customers with personalized, multichannel campaigns. The visual campaign designer lets you drag and drop to create and manage campaigns in a single window — across email, social, SMS, events, and direct mail. Streamline campaign creation, segment customers and prospects, and test campaign messaging to improve conversion.
  • 2. © 2015 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT. Some examples are for illustration only and are fictitious. No real association is intended or inferred. Lead Management Increase sales-ready leads with advanced segmentation and lead scoring. Boost prospect interest through multistage, trigger-based nurture programs that deliver personalized content and offers. Combine your sales and marketing funnel to better serve sales. Sales Collaboration Strengthen your marketing and sales synergies by providing sales teams with visibility into the marketing calendar, and provide actionable input. Sales can now get more insights into campaigns and targeting. And both sales and marketing can share the same view of the customer journey. Social Marketing Engage with customers and prospects through embedded, contextual social tools. Measure campaign performance and impact, and track your share of voice across social channels, such as Twitter, Facebook, and YouTube. Monitor your global sentiment and brand presence. Marketing Intelligence Measure pipeline and revenue across every marketing investment to get a true view of your return on investment (ROI). Empower your marketers with access to data through personalized role-based dashboards, and get a clear overview of marketing results so you can quickly judge performance. Make reporting easy by giving marketers familiar tools, including Excel and Power BI, for real-time reporting. Global Availability Microsoft Dynamics Marketing is available in 101 markets and 12 languages. For more information, visit: http://www.microsoft.com/en- us/dynamics/crm-marketing.aspx What’s new in the 2016 release of Microsoft Dynamics Marketing SMS marketing Market smarter by integrating SMS marketing in your multichannel campaigns. Send promotional SMS messages to opted-in contacts. Track SMS campaign performance. Email marketing enhancements Create emails and toggle between WYIWYG and generated HTML. Use the media library directly from the HTML code. Send high volume email with email deliverability, fault tolerance, logging and auditing services.