1. DuncanHolmes
1265 NW Trail Ave. #11 | Portland OR 97229
503-467-1480
duncanholmes32@gmail.com
July 28th 2015
RE: Helpdesk Technician
The more I read through your job posting, the more I believe that I would be a perfect fit for
this position. I would love the opportunity to convince you of this in an interview; if not in the
next few paragraphs.
For almost the last decade I have been providing the highest level of support to a huge variety
of users. At first I was carefully walking someone through the finer points of using a mouse with
their first ever computer. Today you would be more likely to find me reassuring a Regional
Manager that his site’s network will be back online soon, while also trying to reboot his
network equipment and gain access to the firewall. Regardless of the technical level, I have
succeeded in this field by building trust with the people I support and committing to seeing
their issues through.
My training and experience with Apple customers taught me the dedication it takes to make
sure every single user finishes their call satisfied. Managing my own team taught me the
importance and value of a strong, close knit group. Working at Nike and Canon, supporting a
wide variety of issues advanced my technical knowledge to a point that I feel very comfortable
no matter what is thrown at me. It also taught me to self-manage a high workload, often having
30 or 40 tickets at any one time.
This combination leads me to be consistently chosen by management to support the most
important users, delicate issues, and emergency situations. At Nike, I supported the building
housing the VP’s of Nike and ATOS. These executives had the highest standards for support;
responsible for deciding if our company’s contract would be extended. Before I left I was even
occasionally on call to support Nike’s founder Phil Knight.
I am confident that I can provide the optimal level of customer care that your business requires,
with the technical skills to back it up. Please call or email me any time if you would like to set up
an interview. Thank you for your consideration.
Sincerely,
Duncan Holmes