Leardership traits working with difficult people.

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Leadership Traits: Working
with Difficult People
By:
Seema Jain
Principal, RG (PG) College, Meerut

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10 Most Difficult People
1. Tank
2. Sniper
3. Grenade
4. Know-it-All
5. Think-They-
Know-It-All
6. Yes Person
7. Maybe Person
8. Nothing Person
9. NO Person
10. Whiner

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Dangerous Assumptions
Why people seem to be difficult?
• “They are just like me.”
• “They should act the way I expect them to
act.”
• “I am right. They are wrong.”
• “My view is the only valid view.”
• “I know what they meant by that . . .”
• “Their intention is obvious.”

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How do you deal with difficult people?

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Four Choices
These are the difficult people that most people cannot
stand working with, talking to, or dealing with.
You have four options:
1. Stay and do nothing
2. Vote with your feet
3. Change your attitude about your fellow board
members
4. Change your behaviour

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Inattention toInattention to
RESULTSRESULTS
Avoidance ofAvoidance of
ACCOUNTABILITACCOUNTABILIT
YY
Lack ofLack of
COMMITMENCOMMITMEN
TT
Fear ofFear of
CONFLICCONFLIC
TT
Absence ofAbsence of
TRUSTTRUST
Why Teams Underachieve
(The Five Dysfunctions of a Team)

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Overcoming Lack of Trust
• Share experiences over time
• Understand the unique attributes of team
members
• Spend social time together

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Overcoming Fear of Conflict
• Acknowledge that
conflict is
productive
• Always debate
“issues” not
personalities
• Assess the
alternatives and
the ability to pull
back
Don’t Focus
on the Gap
Focus on
Progress
Made
and
what happens
if no
agreement
reached

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Overcoming lack of commitment
 Discuss what needs to be achieved up front
 Clarify the worst-case scenario for a decision you are
struggling to make.
 Review the key decisions made during the meeting,
and agree on what needs to be communicated to
others about those decisions.

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Overcoming Absence of Accountability
• Clarify publicly exactly what the team needs
to achieve
• who needs to deliver what
• how everyone must behave in order to
succeed

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LISTEN to your team.
For
 Eye contact
 Focus on points of
agreement
 Attentive body language
 No interruptions
 Repeat some words of
speaker
Against
 Inattentive body
language
 Verbal fillers
 No eye contact
 Distractions
 Kidnap their story
 Constant interruptions

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