Enabling New Business Models & Processes

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Demonstrate how IT: Enable new business models Improve process efficiency and transparency Enhance customer experience by providing insights into process measures and performance

Technology

• Today you are poor
• Tomorrow you’re rich
• Today you are rich
• Tomorrow you’re poor
• Next week/month/year you could be poor
• Next week/month/year you could be rich

• Business in a dynamic world
• Fast paced
RISKs
OPPORTUNITies

Survival depends on – ability to
“sense” and “respond” to these
changes
Generation Y
NOKIA

• How to sustain (business):
Improve Operational Efficiency
Improve Customer Intimacy
MIS textbook

• Expansion – Survival strategies
• Expand market (more revenues)
• Reduce cost (bigger profit margin)
• Don’t Lose customer (loyalty)

• Business Model Life Cycle
• IT enabling new business models
Pizza Hut vs Dominos Pizzas

• Customer Intimacy – Loyalty
Illustration

• Customer Intimacy
• Satisfaction
• Loyalty
• User/Customer Experience
• Transparent Business Process
• Web tech – HCI – IT infrastructure

• Risk vs Opportunity
• Continuous scanning and sensing
• What’s looming on the horizon
• Responding

• What’s Coming
Internet Technology Roadmap
Internet of Things (IoT)
Business Intelligence
Big Data and Analytics

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