1. Security knowledge and Skills
1- Reception duties: company image, customer care, control of access (ID cards and visitors
passes), checks and records, log lost and found, ...
2- Emergency procedures: Vulnerable areas and potential hazards, instructions location, crisis
management team members, local emergency response services, ...
3- Access control: documentation, logs and registers; systems, procedures, ...
4- Fire and alarm procedure: fire marshal, Raising the alarm, calling emergency services,
evacuation, direct staff to assembly point, deactivating the fire alarm, Investigating cause of
the alarm, know the colour coding of fire extinguishers, direct Fire Brigade to correct zone,
cancelling down alarms, turning alarm system on and off, types of alarm, response duties,
how to correctly use video recording system,...
5- Bomb threat procedure: know how to contact emergency services, what information to
collect for incident reports and bomb threat check list, direct staff to a safe area, ...
6- Telephone procedure: answering correctly the telephone, transferring calls, getting outside
line. Handling correctly the emergency services calls, receiving messages, know how to put a
caller through the correct extension, know the fault reporting procedure, responding
correctly to the alarms on the telephone system, company telephone usage policies, ...
7- Radio procedure: know call signs, how to adjust the squelch, how to change channel, how to
change batteries, turn on and off, ....
8- Reporting: use correct forms, logs, registers, the reason why forms must be correctly
completed, correct reporting procedure, ...
9- Patrols: check all offices and conference rooms and turn off lights and machines requested,
check toilets, check fire extinguishers are in right place and are serviceable, make sure fire
exits are clear, and glass bolts and plastic covers are on fire doors, check cabinets are
secured, check kitchen (hot plates, fridge and freezers), check windows, head count, make
sure all fire doors and office doors are closed, Check computer rooms and danger areas,
vulnerable areas, ...
10- Camera system: how to use photo scan unit, focus external cameras, pan external cameras,
log faults properly, know positions of internal cameras and alarms systems on internal
cameras, how to open and close iris, ...
11- Arrest/investigation: policy and procedures, action at the crime scene, legislation and
powers of arrest, arrest offences, use of force, statement writing, court procedure,
preservation of evidence, ...
12- Security of premises: site knowledge, standards, use of equipments and systems, following
procedures,...

2. 13- Key control: authorisations, logs and registers, key security, best practices, lost and found
keys, issue and receipt, accountability at handover, ...
14- Health and safety: legislation, understand the importance of health and safety,
responsibilities, government agencies’ right and procedures, equipments (when to use and
locations), ...
15- Crime prevention: know local criminal activities, extremist groups, trends and standards, ...