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Hallway Usability Testing, First Fridays Usability Program

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Hallway Usability Testing
Jonathan Rubin
First Fridays Usability Program

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Hallway Usability Testing, First Fridays Usability Program

  1. 1. Hallway Usability Testing Jonathan Rubin First Fridays Usability Program
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  4. 4. + See Hallway Testing in Action Video: http://www.youtube.com/watch?v=pC0ODg2MpuE
  5. 5. + Quick Test steps 1. Pick site / document to test 2. Develop tasks (even “First Clicks are OK) 3. Determine # testers needed to succeed (10) 4. Timed dry run of the test 5. Select location 6. Set up materials 45 min before test begins 7. Test people for 5-15 min max each 8. Record the successes / failures and feedback 9. Debrief problems and solutions
  6. 6. + Moderated Unmoderated 10th Floor 6th Floor
  7. 7. + Permissions
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  13. 13. +Publications Test: Success rate by task
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  26. 26. + Thanks! Jonathan.rubin@gsa.gov firstfridays@gsa.gov

Editor's Notes

  • CRISIS!!!
    We got into quick testing because we had to! Necessity is the mother of invention – recovery.gov cancelled less than 2 weeks from test date. Our mandate to test one site EVERY month.
  • Fortunatley, saw Kate preso at Met UX Expert Kate Walser @ IVMG Conference  (Intelligence Community - We were able to throw one together in 2 weeks. In our office.
  • Turning a usability test inside out – putting everything out in the open and asking passersby their opinions, page by page

    Hallway test – more users, informal, public space. Very successful – army.mil test

    Low-fi prototype (not interactive) but high detail

    VIDEO: http://www.youtube.com/watch?v=pC0ODg2MpuE
  • Hallway test – more users, informal, public space. Very successful – army.mil test

    Click for video
    http://www.youtube.com/watch?v=pC0ODg2MpuE
  • In nov. We chose publications.usa.gov – the new Pueblo site for government publications –
    Two types of tests
  • One thing we didn’t get is permission
  • Marketing from all directions
  • Lots of signage
  • In the end, having people there was all that mattered
  • RESULTS:
    Moderated – 21 interviews
    Unmoderated – 23 Post It comments
  • Consolidate data - take all sheets and tabulate answers
  • Results – data!!
  • Location, location, location
    Timing – people in – not telework or AWS day, not on same day as huige meetings

    Floor with adminstrator – not a bad idea
  • Heads up to PR and management
  • Make visual
  • Get a team
  • Code your answers so people can’t see what you’re writing
  • “Help us fix a government website” (no test)

    Recruitment hook: “Hi. Do you have a minute to help us improve a government website? I work on the X floor (legitimacy). It’ll just take a few minutes.”
  • 1st question = a general observation, easy
  • Two types of tests – undmoderated NOT worth it
  • Using google forms to collect data via laptops
  • New idea – all digital
    Interactive!!
    No printouts, no signup sheets
    Shorter debrief

    Army.mil – 3-4 tests simultaneusly
  • Can manually or automatically create forms to sort data

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