Hallway Usability Testing, First Fridays Usability Program
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Jonathan Rubin, First Fridays Usability Program
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Hallway Usability Testing, First Fridays Usability Program
- 1. Hallway Usability Testing Jonathan Rubin First Fridays Usability Program
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- 5. + See Hallway Testing in Action Video: http://www.youtube.com/watch?v=pC0ODg2MpuE
- 6. + Quick Test steps 1. Pick site / document to test 2. Develop tasks (even “First Clicks are OK) 3. Determine # testers needed to succeed (10) 4. Timed dry run of the test 5. Select location 6. Set up materials 45 min before test begins 7. Test people for 5-15 min max each 8. Record the successes / failures and feedback 9. Debrief problems and solutions
- 7. + Moderated Unmoderated 10th Floor 6th Floor
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- 14. +Publications Test: Success rate by task
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Editor's Notes
- CRISIS!!! We got into quick testing because we had to! Necessity is the mother of invention – recovery.gov cancelled less than 2 weeks from test date. Our mandate to test one site EVERY month.
- Fortunatley, saw Kate preso at Met UX Expert Kate Walser @ IVMG Conference (Intelligence Community - We were able to throw one together in 2 weeks. In our office.
- Turning a usability test inside out – putting everything out in the open and asking passersby their opinions, page by page Hallway test – more users, informal, public space. Very successful – army.mil test Low-fi prototype (not interactive) but high detail VIDEO: http://www.youtube.com/watch?v=pC0ODg2MpuE
- Hallway test – more users, informal, public space. Very successful – army.mil test Click for video http://www.youtube.com/watch?v=pC0ODg2MpuE
- In nov. We chose publications.usa.gov – the new Pueblo site for government publications – Two types of tests
- One thing we didn’t get is permission
- Marketing from all directions
- Lots of signage
- In the end, having people there was all that mattered
- RESULTS: Moderated – 21 interviews Unmoderated – 23 Post It comments
- Consolidate data - take all sheets and tabulate answers
- Results – data!!
- Location, location, location Timing – people in – not telework or AWS day, not on same day as huige meetings Floor with adminstrator – not a bad idea
- Heads up to PR and management
- Make visual
- Get a team
- Code your answers so people can’t see what you’re writing
- “Help us fix a government website” (no test) Recruitment hook: “Hi. Do you have a minute to help us improve a government website? I work on the X floor (legitimacy). It’ll just take a few minutes.”
- 1st question = a general observation, easy
- Two types of tests – undmoderated NOT worth it
- Using google forms to collect data via laptops
- New idea – all digital Interactive!! No printouts, no signup sheets Shorter debrief Army.mil – 3-4 tests simultaneusly
- Can manually or automatically create forms to sort data