Small talks are phrases that express a feeling of relationship building. We use them to respond to casual conversations. It allows people conversing in social situations to get to know each other on more informal topics. Small talk can significantly improve the end-user experience by answering common questions outside the scope of your chatbot. Types of small talk It would help if you had a well-curated small talk dataset to enable the chatbot to kick off great conversations. It’ll also maintain user interest and builds a relationship with the company/product. Here’s a list of chatbot small talk phrases to use on your chatbots, based on the most frequent messages we’ve seen in our bots. In this Slide, we will help you to understand the chatbot dataset and how you can add different types of small talks to your chatbot.

1. How to Add Small Talk
to Your Chatbot Dataset

2. What is a chatbot dataset?
Chatbots works on the data you feed into them, and this set of data is called a
chatbot dataset. You can divide the dataset into two categories. One is
questions that the users ask, and the other is answers which are the
responses by the bot.
Different types of datasets are used in chatbots, but we will mainly discuss
small talk in this post.
If you are building a chatbot for your business, you obviously want a friendly
chatbot. You want your customer support representatives to be friendly to the
users, and similarly, this applies to the bot as well. No matter how robust your
chatbot is, the users will always try to chit-chat first and then move to the
product/service queries.

3. What is small talk in the
chatbot dataset?
Small talks are phrases that express a feeling of relationship
building. We use them to respond to casual conversations. It
allows people conversing in social situations to get to know
each other on more informal topics.
Small talk can significantly improve the end-user experience
by answering common questions outside the scope of your
chatbot.

4. Why is small talk is needed
for chatbots?
Some people will not click the buttons or directly ask questions about
your product/services and features. Instead, they type friendly or
sometimes weird questions like – ‘What’s your name?’, ‘How old are
you?’ they’ll ask randomly or test your chatbot’s intelligence level.
If your chatbot can’t answer those questions and hand them over to a
human agent or reply with fallback intents like ‘I didn’t understand,’ it
would negatively impact your business and cause more bounce rates.
Small talk is very much needed in your chatbot dataset to add a bit of a
personality and more realistic. It’s also an excellent opportunity to show
the maturity of your chatbot and increase user engagement.

5. Essential small talk greetings
● What’s up?
● Good morning/evening/afternoon/night
● How are you? / How are you doing/going?
● Tell me something
● Ok / Yes / I’ll do that now
● Hello, Thank you, Goodbye
● How can you help me? / what can you do?
● I have a question / can you help me?
Types of small talk

6. Questions to test your bot
● What is your name?
● Where do you live?
● Who made you?
● Are you human? / Are you a robot?
● What day is it today? How old are you? / What’s your
age?
● What do you do with my data?
● Do you save what I say?
● Which languages can you speak?
● Who’s your boss?
● How many people can you talk to at once?

7. Phrases from unhappy users
● You’re annoying / you’re boring /crazy
● I want to speak to a human/live agent now
● Don’t you speak?
● I want the answer now
● Don’t waste my time!
● Don’t speak like a fool!
Funny phrases
● You’re smart / clever / intelligent
● Do you know a joke? / You’re funny!
● Do you love me? / I love you
● Will you marry me? / Are you single?
● Do you like humans?
● Tell me about your personality

8. At Kommunicate, we are envisioning a world-beating customer support solution
to empower the new era of customer support. We would love to have you on
board to have a first-hand experience of Kommunicate. You can sign up here and
start delighting your customers right away.
Connect with us: support@kommunicate.io
Thank You